the rooms are anything but palace-lilke. while the high ceilings were the only bright spot, the rooms are outdated in their decor and furniture. definitely not a 5-start level i was expecting. we were staying as parents with two children and when we booked we had no option to stay in one room all 4 of us, so we had to book 2 rooms with almost double the cost! Yet when we checked in and got the parents room, we received a room with a double bed for us and two other single beds. So it was obvious we could have stayed as a family in this room. But the hotel opted to charge us for two rooms instead. Of course, the staff was unwilling and I guess unable to help us at this point. very disappointing! the room was clean and besides feeling very old it was fine but the halls smelt damp and we could actually see wall paint crumbling. Again, hardly a 5-star experience

the location and the surrounding of the hotel are stunning. the breakfast was excellent in a beautiful palatial hall, which is exactly what id expected from staying at a "palace"

Stayed in October 2024

It is an old building and you can feel that the rooms and facilities are dated. But does it matter?

It really is a palace. If you are wondering if you should go or not, you should definitely go.

Stayed in October 2024

Ant problem in the room. Reality is this is an old, charming palace. It's bound to happen and I threw out our mints and small bag of granola. That fixed it. The man working the bar in the large lounge area may have had a twin in the restaurant picking up the dishes. He was a curmudgeon. Very expensive tasting dinner with multiple courses was good, however, the main steak at the end was raw, and I couldn't cut it with steak knife due to all the ligaments.

Breakfast was good. The Palace Hotel itself was gorgeous. We felt like royalty staying there. Reception desk had good folks. Being in the midst of a forest where there were well laid out trails was fantastic.

Stayed in October 2024

No WiFi in the rooms , no tea/coffee maker in the room

It’s a castle

Stayed in October 2024

Palace is historic; setting is amazing. Interior is phenomenal.

Stayed in September 2024

The room was pretty cramped and some elements of the bathroom and room décor needed attention,

It hit on all points: service, location, restaurant, gorgeous garden and area around, but best of all BREAKFAST! I’m not sure I’ve ever experienced a hotel breakfast like that

Stayed in October 2024

Typical of a castle, the building was drafty.

Beautiful building in wonderful location. Staff was outstanding. Food was great.

Stayed in October 2024

No heater during Sept, cool night.

A good experience for a Palace stay. Room is small, but the terrace drawn back some points. Staffs are good, car park is next to the accommodation.

Stayed in September 2024

the dinner service was bad; it took more that an hour to get the food; the waiter forgot our cocktail

ambiance was very pleasant, breakfast was good; dinner could be better

Stayed in September 2024

Nothing! We did look at a lot of the previous reviews & I think you have to accept you are staying in a +150 year old building with all its quirks & charms. We did opt to eat out of the palace in Luso & had a lovely dinner at Pedro do Sal in Luso

The ambience of staying in an old world palace! Such incredible decor & loved the history & the garden’s & natural forest surroundings

Stayed in September 2024

Aged infrastructure - long wait for hot water, peeling paint, no room wifi.

Great historical experience, dining and staff good.

Stayed in September 2024

unfortunately we could not hike in the national forest due to fire in the area and the ban in hiking in national forests , we realize this is not the fault of for hotel but it was part of the reason we booked this place esp for 2 days, We were notified about the ban in hiking but nothing was mentioned about cancellation options .

peaceful and quiet . lovely place. impressive palace. good food and helpful regarding our gluten intolerance. The food was tasty and the atmosphere was lovely in the dining room.

Stayed in September 2024

The history

Stayed in September 2024

A very special hotel with excellent staff and food

Stayed in September 2024

The room is not equipped with refrigerator and wifi was not available. The restaurant’s food for dinner was not so good considering the price. The restaurant’s personnel seemed very busy and we didn’t feel at home. The garden was not maintained well.

The hotel building is beautiful and the surrounding national park is very good to walk around.

Stayed in August 2024

Bad hotel itself. Room was super old, furniture in the major bar looked super old (not authentic , but old) and smell. Service during evening (we took a glass of vinegar in the bar) was rude. On the breakfast I asked 3 times for coffee and i got it in 25-30 minutes, after i ate all food. Waitress told me there were not enough people to manage requests. At the same time man, who welcomed us when we just come was super nice and helpful. Palace is extremely beautiful. And it is a pity that it was managed like that. Ps during all breakfast man in the garden (just in front of open terrace) was cleaning leaves with vacuum cleaner and beautiful morning and breakfast was a little spoiled but that. I believe it is possible to do it after 10:30, at least in the area just in front of open restaurant

Beautiful palace. Exceed expectations

Stayed in August 2024

We were in the simpler rooms. That part of the palace needs maintenance. There’s some wood rot around windows and peeling paint.

Beautiful palace in middle of national park. There’s excellent hiking and we took an informative tour of the imported trees in the forest. Excellent breakfast included.

Stayed in July 2024

The room facilities are already a bit old

The staffs are very helpful and gave very clear instructions for the access to the hotel. The building is just bravo

Stayed in July 2024

It’s such a shame that such a beautiful national monument is in such a state of disrepair. Also shameful how the Portuguese government allow a valuable asset to slide into this state. Be aware there is no airconditioner.

Historical aspect and the wonderful breakfast complete with bubbles and expresso. The setting in the national park was very peaceful.

Stayed in August 2024

Staff , no WiFi

Palace

Stayed in August 2024

Rooms could use an upgrade.

Historical hotel with a lot of charm. The surrounding woods are fantastic with various trail opportunities.

Stayed in August 2024

Will need renovations in coming years in order to Martian quality

Amazing setting and architecture

Stayed in August 2024

Breakfast was poor. Dinner was a big disappointment and Expensive

It's a great experience. Recommended for only one night as the facility is OK, not more then that.

Stayed in August 2024

Condition state of the palace and rooms needs upgrade

Great location and heritage

Stayed in July 2024