Although the hotel exceeded my expectations in all regards, even though during check out in the morning I had arranged for a 12:45 drop off at the train station, I arrived earlier at 12:10 and just that time the hotel car was leaving to take another customer to the airport and I was told it would take about an hour to come back. It was clear that my train would leave 13:37 so there would not be enough time. The lady in reception gave the excuse that this customer said he was late for his flight.... but i was there earlier. So I took an Uber for €6, I was at the station in 10 min , and even got the 12:37 train to Lisbon. However it was a clear bad planning and not considerable to the guest.

More than a typical hotel, more like boutique. All details carefully considered, super clean with exotic designs. Location also vary good if you enjoy walking, a leisurely downhill 20 min stroll downtown but a metro station also around the corner. Lots to see in between and it's on a lively area as well.

Stayed in March 2024

I would have hoped for breakfast to be included in the price.

The kindness and helpfullness of the staff, free shuttle transfers, the comfort and cleanliness of the rooms, welcome drink and also the location in a more reserved but beautiful part of Porto.

Stayed in March 2024

A fantastic, funky new hotel, with all the amenities, you could imagine for four star. The staff were exceptional, and went out of their way to make sure my friends, and I were happy every step of the way.

Stayed in March 2024

I can’t think of anything.

The staff were super helpful.

Stayed in February 2024

Lovely hotel and excellent service from every staff member we dealt with. The free parking is a bonus. Not the best location, but don't let this put you off as they offer a free shuttle service or taxis are cheap enough for it not to be an issue.

Stayed in February 2024

Lack of bar staff.

Staff very friendly and helpful.

Stayed in February 2024

Nothing

All

Stayed in February 2024

The downtown area is a 25-minute walk away.

I believe the hotel property features functional design, attention to detail, and comfort in its facilities

Stayed in February 2024

Variety of restaurant's menu offers

Friendly service at the reception and bar. Room very comfortable, with all amenities. New year courtesy/wellcome fruits

Stayed in January 2024

Nothing to dislike.

We picked this hotel as we were driving and they have secure parking included in the price. If you are flying into Porto they provide a free airport shuttle service. From the moment we arrived we were made to feel really special. Welcome drink and pastel de nata and then we had a free city tour in the hotel Tesla. We were given a lift to the city for dinner and again in the morning to start our sightseeing. The hotel staff are exceptional and went out of their way to be helpful.

Stayed in February 2024

Really nothing! The staff tried so hard to make sure you were taken care of and so friendly from the maids cleaning the room to the front desk, every time I came in or out of the hotel always a smile and a welcome! Even the driver (who did not speak much English) who picked me up and dropped me off from the airport remembered my name!

I really loved sitting by the window having my coffee and breakfast & watching people go about their business! So delightful! The girls served me like I was a princess and so friendly! I enjoyed the variety of food as well a little something for everyone!

Stayed in February 2024

It is not confortable to have someone going to the parking lot every time we need something from the car.

Stayed in January 2024

Website says shuttle service starts from 6 am but actually starts from 8 am.

Cleanliness,staff behaviour.

Stayed in December 2023

Great staff. Very helpful.

Stayed in December 2023

When I saw the pictures framed in gold I didn’t like the look of the hotel. I thought it might be cheap and plasticky. I’ve stayed in expensive hotels by the Douro, Sintra, Costello Branco, Bragança. In reality, I love this hotel. The bar and reception is tasteful, the room is very well thought out, the bed sheets have a high cotton count (very soft) the pillows are high quality and the bed the best in Portugal. I arrived late and was directed to Barrigas Porto-Antas a local restaurant, friendly, warm and amazing food. It’s not high quality to look at but the food is. I am looking forward to my next stay here.

Stayed in December 2023

Everything. Courtesy of the staff, cleanliness, location close to the subway (2 stops away front the city center) or just 15 min walk. Great quality for the price you pay :)

Stayed in December 2023

I needed to find a pharmacy but it was a bank holiday in Portugal the day we checked in. The manager phoned around to find an open pharmacy and then their driver drove me to the pharmacy and waited while I got what I needed. I have never had service like that before!

Stayed in December 2023

Hotel was a nice suprice! Room was prefect. Great bed/clean room Friendly staff. Hotel is 15 min walk from city center or two stops with metro from center Free airport shuttle was nice extra pluss

Stayed in October 2023

Not much choise in the restaurant.

Good place far from the crowds but metro is nearby. We appraciate good and free parking.

Stayed in October 2023

A little far out but fairly near a station

Funky!

Stayed in October 2023

Nothing

Immaculate hotel. On arrival the staff at reception were so friendly and made us feel at home. The beautiful decor throughout is outstanding! Further to this we were offered a lovely welcome drink at the amazing bar with the lovely host Luis. Our room was fabulous with an amazing comfortable bed and pillows also facilities for tea and coffee. We had a lovely meal in the restaurant the staff were so attentive and such good value. To top it off we were driven to the airport on our departure - courtesy of the hotel! In a fabulous Jaguar- wonderful touch. We felt such VIP treatment thank you Marta and Vito Thank you Hotel Jaguar we will be back 😊

Stayed in November 2023

Everything was good o

Very good

Stayed in October 2023

No shuttle before 8am I had to pay for taxi at 4am other than that no issues

Very convenient closer to city centre

Stayed in October 2023

The room was special, almost had everything I need, It says a four star hotel, I feel rather than posh, every small things the hotel was paid attention on it. Especially the front desk, a young man was very helpful, I had problem with my motorbike, he helped me to find a good garage to get my motorbike fixed. I give him a big thumb up.

Stayed in October 2023

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Shuttle airport&city, cleaning, stuf, breakfast

Stayed in October 2023