The desk charged us on arrival despite the fact we'd already paid ahead and even told him that. Fortunately one of us confirmed it and we sorted the problem. Also, fairly cramped room.

Location very central. Facilities fine if a bit cramped. Clean and adequate.

Stayed in April 2024

Walls very thin woken up by the people in the next room snoring

Location is great

Stayed in May 2024

Nothing. Good value for money

Location location location We came from the Algarve by Flixbus to Oriente. It was easy tp get by metro as well as so the airport by metro. We loved the vibes at Rpssio Square and all the attractions were walking distance We loved the decor of the breakfast room as well as the old world feeling at the stairs Thank you that we could keep our luaggage there after booking out The staff were very helpful

Stayed in May 2024

Pillows and refill of tea/coffee facilities.

Good breakfast. Super location. Pillows need to be replaced hard and lumpy.Alzo dint replace tea daily.

Stayed in May 2024

The hotel has a very good location.

Stayed in May 2024

The cleaning personnel could be better trained. The breakfast wasn't up to much and I had it once and never again.

I was delighted with the personalised service at the reception -- Eduardo made my stay very comfortable and smooth, nothing was too much work for him. From booking tours, to helping me with my luggage -- he was always there.

Stayed in May 2024

Great location, clean, friendly helpful staff

Stayed in May 2024

No rails in the bathroom for clothes or towels. No tea making facilities.

Close to everything. Airy comfortable plenty of room.

Stayed in April 2024

Close to transit. We were in room 316 back corner of hotel backing right onto Rossio train station (train station is what you see in the picture on their website). Room was nice size with no sloped roof & a big bathroom. It had big windows that opened. But had shutters to block out the noise at night. We didn’t have breakfast so can’t comment on it.

Stayed in February 2024

Predawn street noise from grocery store below the hotel and shouting from homeless people near the train station made it impossible to sleep through the night. Grocery store refrigeration units contributed to the noise in the room Odor from sewer in bathroom/bedroom made it necessary to sleep with the window open compounding the street noise.

Location was great. Room was cleaned daily. Staff was friendly.

Stayed in April 2024

Provided toiletries were poor. A bit stingy with the TP.

Anything I needed was available for purchase within a half a block. Location, location location!

Stayed in April 2024

10/10 Exceptional value for money Great location I will always book this place if i ever visit Lisboa again.

Stayed in March 2024

Nothing

Close to the Metro and shops!

Stayed in March 2024

The only negatives would be the small bedroom with no window, only having one bathroom if you’re a group of 5-6, when the bathroom lights are on, light goes into the bedrooms and disrupts your sleep and also you are only given ONE towel for your whole stay. However, there is an option against a payment to ask for an extra towel, sheets, toilet paper etc

This apartment is so beautiful, clean and very central! Close to all attractions in Porto and all the good restaurants, we walked everywhere and it was great. The staff are also very nice and they left us complimentary wine, water and coffee which is amazing.

Stayed in March 2024

The staffs are not friendly. At least with me they weren’t friendly.

The room was superb

Stayed in February 2024

Bed very hard, pillows not good, kitchen was cramped

Location, very central to main attractions and restaurants

Stayed in March 2024

The front desk customer service could be improved.

The location is fantastic. Close to everything.

Stayed in March 2024

Every room should have a chandelier

Stayed in March 2024

Location was convenient to shops and tours.

Stayed in February 2024

Could be noisy with later guests & thin walls/creaking floors. Mainly a guest thing but no staff to remind/quieten

Great location- easy walking either direction, metro & trains adjacent. Big bedroom Good breakfast

Stayed in February 2024

nothing

Fantastic location

Stayed in January 2024

Location is brilliant - right beside the square. The room was clean, comfortable and bigger than I expected. Great value for money.

Stayed in February 2024

The room size is a bit small

Cleanliness and location

Stayed in February 2024

The room was supposed to have a bath tub, but there was no bath tub when we checked in. We were offered to move to another room with a bathtub the next afternoon, but we simply didn't have the time as we wanted to spend the day exploring the city. The hotel should explicitly inform the guests beforehand that they don't have many rooms with bathtubs. I was disappointed by the unavailability, as I was so much looking forward to have a bath every night. There was a bit of mold in the corners of the shower and sink, but overall everything was cleaned neatly every day.

The location was just perfect - just next to Rossio train station where you could take the train to Sintra. The main square and metro stations were 2min away, and all the popular sightseeings were a short walk away. There was a supermarket with a bakery just next door where you could buy fresh orange juice, coffee, pastries and more. There were many restaurants and cafes nearby, as well as souvenir shops and clothing stores. The location couldn't have been better! The rooms were fine - just perfect for a short stay, and neatly cleaned every day.

Stayed in February 2024