4820 Isla Verde Ave.,, 00979 San Juan, Puerto Rico
#30 of 84 hotels in San Juan
Guests' ChoiceBased on 1164 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.0
Facilities
8.5
Staff
9.0
Value for money
8.0
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 24, 2024
Emil
United States of AmericaThe room I was assign smelled of mildew . THE EVENING STAFF WAS NOT VERY ACCOMMODATING. Sat in lobby till the next morning to get another room They refused to refund my first night in a room I did not sleep in
The breakfast was good the lobby was clean
Stayed in June 2024
Reviewed: June 11, 2024
Bridget
United States of AmericaPrice
Location
Stayed in May 2024
Reviewed: May 27, 2024
Betsy
United States of AmericaThe smoke detector alarm light blinking all night and the loud air conditioning kept me up all night.
Room was small but the bed was comfortable.
Stayed in May 2024
Reviewed: May 16, 2024
Rosa
United States of AmericaNormally hotels offer bottles of water and if you are in a group they need to provide more than one coffee and cup.
Stayed in May 2024
Reviewed: May 1, 2024
Wheat
United States of AmericaThe ac unit was really loud and annoying.
Good location and clean facilities.
Stayed in April 2024
Reviewed: April 29, 2024
Dinaliza
United States of AmericaBreakfast at hotel restaurant was expensive for the price of $20
Location
Stayed in April 2024
Reviewed: April 28, 2024
Brenda
United States of AmericaLocation, facilities and confort. Safety for me is a must. Very good hotel.
Stayed in April 2024
Reviewed: April 17, 2024
Yanitza
United States of AmericaGreat location. Staff was excellent. The beds were insanely comfortable.
Stayed in April 2024
Reviewed: April 17, 2024
Francis
United States of AmericaMy room had a strange smell. My clothes felts sheets and pillows felt a little damp.
Overall great location. Clean, staff was extremely nice and helpful.
Stayed in April 2024
Reviewed: April 14, 2024
Lavette
United States of AmericaThe room had a smell as if the air conditioning filters were recently changed or in desperate need of changing. My brother stayed in Room 612 and it had some type of moisture , not sure. Other than that, I would return
The property and color scheme were beautiful. The pool and quick walk to the beach were perfect. Faccio Pizza was delicious every time.
Stayed in April 2024
Reviewed: April 7, 2024
Jessica
United States of AmericaWhat I didn’t like about the property is that when I initially booked through Booking.com I booked a patio with partial ocean view. Upon my arrival, the front guest told me that because I booked through a third-party app that particular room was not available, and I was forced into a room with a horrible view the back of the building and the roof of a Burger King. The room also had piles of dog food on the patio and the room also reeked of dog. We stayed one night in that room and then the next day the front desk manager Carlos was nice enough to move us to the type of room we initially booked. Rooms are also very small pictures on website can be deceiving.
I like the location of the property a lot very close to the airport and the district and just steps away from the beach. Housekeepers were very friendly front desk staff was cool but not of all of them were very accommodating.
Stayed in March 2024
Reviewed: March 25, 2024
Carrie
United States of AmericaI paid extra for a balcony but the balcony had no chairs, so I was unable to enjoy the balcony I paid extra for. Also, the pool does not gave towels at its location, instead - you have to ask the front desk for towels, but due to the front desk being so busy and only one agent being behind the counter, I was not able to get towels for the pool.
Location was amazing, clean facilities and room.
Stayed in March 2024
Reviewed: March 17, 2024
Tucker
United States of AmericaIt was expensive for the location
Friendly staff Spacious room
Stayed in February 2024
Reviewed: March 14, 2024
Susan
United States of AmericaBed comfortable and great shower. Close to beach. Good restaurant on site.
Stayed in March 2024
Reviewed: March 14, 2024
Rosa
United States of Americaonly one day of housekeeping in 5 days row
Stayed in March 2024
Reviewed: March 14, 2024
Sharon
United States of AmericaThe room and the hallway smelled musty.
The rooms were comfortable, and the hotel was modern.
Stayed in March 2024
Reviewed: March 6, 2024
Caitlin
United States of AmericaNo room service from restaurant at hotel
Comfy beds.
Stayed in March 2024
Reviewed: February 24, 2024
Heidi
United States of AmericaWe got stuck in an exercise room - did not want or request exercise room - there was a huge treadmill in our room that was in the way - was quite a pain - would have preferred to have a chair there Breakfast was pretty expensive- restaurants were closed most of the day
Nice place, pretty hotel, outdoor pool - good price / value Close to airport - walking distance to a beach
Stayed in February 2024
Reviewed: February 19, 2024
Priscilla
United States of AmericaThe bar area could have stayed open longer and the price for the breakfast was a little high for what was served.
How close it was to everything. We walked most of the time instead of always driving.
Stayed in February 2024
Reviewed: February 18, 2024
Stephanie
United States of AmericaA bit far from cruise terminal.
Nicest front desk staff. Good location if you want to get to the beach. Cheerful rooms.
Stayed in February 2024
Reviewed: January 24, 2024
Bria
United States of AmericaHad to pay for parking
Close to the beach and airport
Stayed in January 2024
Reviewed: January 18, 2024
Phyllis
United States of AmericaThe bathroom light and fan come on automatically when you walk in. The fan is very loud, so a middle of the night bathroom visit is likely to wake your roommate. Couldn't just turn on a light without the fan.
The furnishings were great, the bed comfy, even the paint and decor was nicely done, not slapped on and banged up like other places in same price range.
Stayed in January 2024
Reviewed: January 17, 2024
Tavy
United States of AmericaThe elevators were slow. I almost missed my Uber because the elevators took too long. The staff was not helpful and did not give me a rundown of the facility and other items for my stay. The breakfast buffet was overpriced. The restaurant/bar had inconsistent hours.
The property was nice and good value. The rooms looked updated and were comfortable. The balcony was very nice with a great view, but wished there were a couple of chairs, so one can sit outside.
Stayed in January 2024
Reviewed: January 10, 2024
Michael
United States of AmericaOnly the breakfast, not comped
The room was good and clean the pool was nice and the beach was very nice.
Stayed in January 2024
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