615 Ave Distrito De Convenciones, Santurce, 00907 San Juan, Puerto Rico
#11 of 84 hotels in San Juan
Guests' ChoiceBased on 351 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.3
Facilities
9.0
Staff
9.3
Value for money
8.2
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 19, 2024
Pacita
United States of AmericaShuttle Service to airport
Great
Stayed in June 2024
Reviewed: June 15, 2024
Charnesha
GeorgiaThe fact that they locked me out of my room and blamed it on the key battery going dead and I knew that was a full lie and looked stupid when I said that that’s never happened before anywhere else I’ve stayed before
It was the view pretty good view of a couple of things
Stayed in May 2024
Reviewed: June 11, 2024
Lisa
United States of AmericaBreakfast was Cold. And, your property needs to consider giving more than 2 bottles of water a day. Staying at your property is not cheap and offering your guest complementary water would be a great idea. Also, having someone at your location to offer excursions would be a great idea as well!
ALEX the bartender was AMAZING! Gennessy was Very Friendly & Helpful!
Stayed in June 2024
Reviewed: June 9, 2024
Maria
Puerto RicoI wish breakfast would have been until 10, so that people could sleep a little longer while on vacation.
Staff was courteous and friendly, breakfast was excellent and the location was very convenient. You can walk to many restaurants. The room was confortable and maid service was daily. We will stay there again!
Stayed in June 2024
Reviewed: June 7, 2024
Eugenio
United States of AmericaExcellent location, very nice room and very good breakfast
Stayed in June 2024
Reviewed: May 30, 2024
Sharlene
U.S. Virgin IslandsBoth elevators were not working. We had to walk up and down and back up, 5 flights on checkin. Thereafter throughout the stay, one of the 2 did not work, leading to a wait.
Room was clean. Complimentary breakfast convenient. With the exception of the night of checkin, the front desk staff were helpful and friendly. Wait staff at breakfast also pleasant.
Stayed in May 2024
Reviewed: May 26, 2024
Paul
Puerto RicoThat one of the elevators smelled liked vomit
The apartments were very nice and spacious
Stayed in April 2024
Reviewed: May 14, 2024
Jamillie
United States of AmericaHow close it was to the T Mobile District and other attractions.
Stayed in May 2024
Reviewed: May 13, 2024
Carol
United States of AmericaThe coffee was terrible
Stayed in May 2024
Reviewed: May 13, 2024
Teresa
United States of AmericaHaving to validate the parking ticket everytime I left out
Convenient to many activities
Stayed in May 2024
Reviewed: April 27, 2024
Christi
United States of AmericaProviding a shuttle to the cruise ship would be a great service!
Great breakfast and super nice staff
Stayed in March 2024
Reviewed: April 23, 2024
Arene
United States of AmericaNice location
It was nice.
Stayed in April 2024
Reviewed: April 16, 2024
Karina
United States of AmericaI have no complaints at all.
The property was in a great location. Close to everything.
Stayed in April 2024
Reviewed: April 15, 2024
Ortiz
United States of AmericaParking options
Stayed in April 2024
Reviewed: April 4, 2024
Marines
United States of AmericaIt was a tick on the bed.
The facility and customer service.
Stayed in March 2024
Reviewed: March 26, 2024
Rafc
United States of AmericaHallway carpets were dirty, room service Not done during three day stay
Location, room amenities, apt style room, staff
Stayed in March 2024
Reviewed: March 25, 2024
John
Puerto RicoI wish it had a hot tub.
hotel was clean and convenient to the airport.
Stayed in March 2024
Reviewed: March 22, 2024
George
United States of AmericaDidn’t appreciate the extra $40 charge for a 16 stay It should have been included with the already high prices. And to top it all up the shuttle driver REFUSED to take us and another family out, just because on that day Sunday the 17yh of March he was done working at 6 pm. Why offer the services until 5:30 if your drivers is done in 1:2 hr . We begged him to as a minimum drop us off at the Tmobil center which is across the very busy street basically and he REFUSED again……NO I’m off the clock soon! Thanks to him we mis out on lots of things we planned as my friend has told me about the shuttle services.
Stayed in March 2024
Reviewed: March 21, 2024
Luis
United States of AmericaLimited parking
Can improve breakfast variety and quality. Need better coffee.
Stayed in March 2024
Reviewed: March 16, 2024
Elizabeth
United States of AmericaThe room had a musty smell. There are not enough mirrors in the room but there are spaces where mirrors and lighting can be added. No wall mounted magnifying make-up mirror in room. Not enough towels-we had 3 big towels but reservation stated 4 people would be sharing a room (so I had to ask for towels) they brought extra! The counter tools did not match (2 different designs)-for such a beautiful hotel-counter stools should match. Maybe update system for parking? Having to stop at front desk to validate parking card is outdated and if front desk is busy you will have to wait.
Super clean! Location is awesome. Shuttle bus too! Room was comfortable. Bed & sofabed were comfortable. Workout room and business center were great. Pool was beautiful and clean and landscaping around was beautifully done. There is an outside room off dining area with a rainfall that is gorgeous. The lobby is simple yet beautifully decorated and the bar and service is wonderful. Wifi never failed us! ALL staff is helpful, ready to give suggestions and so polite & friendly!
Stayed in March 2024
Reviewed: March 12, 2024
Diana
United States of AmericaExcellent costumer service,feel like home,very friendly staff at front desk & housekeeping too,room clean & beautiful view,shuttle service awesome,will rent this place again,love it !!!
Stayed in March 2024
Reviewed: March 9, 2024
Tim
United States of AmericaWe attempted to check in early but didn’t get our rooms until around 5:30. Viktor at the front desk was very rude about it. Had to go over to Hyatt Place to eat and drink because the service at Hyatt House was SO poor.
Day staff was super friendly.
Stayed in March 2024
Reviewed: March 3, 2024
Bigham
United States of AmericaN/A
Awesome!
Stayed in February 2024
Reviewed: February 29, 2024
Cicely
U.S. Virgin IslandsThe fact that I was charged $25 even though I paid cash. There needs to be an option between oats and cream of wheat.
It was easy
Stayed in February 2024
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