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Reviews of Sereno Apartments

Sereno fenn'a 12, Old Town, 31-143 Kraków, Poland

#2575 of 3,308 Holiday rentals in Kraków

Guests' Choice

Review score

Based on 371 apartment reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.8

  • Location

    9.0

  • Facilities

    7.4

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 13 September 2024

    8.0
    I like it
    • Business trip
    • Solo traveller
    • One-Bedroom Apartment with Private Bathroom and Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    I would like to see real flowers. And some more clean floors and walls

    Stayed in September 2024

  • Reviewed: 9 September 2024

    9.0
    Happy campers
    • Leisure trip
    • People with friends
    • Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Stairs can take it out of you after a long day of walking and sightseeing

    It was a great location. Close to the hustle and bustle but also far enough away to get a good night sleep. Close to transport services

    Stayed in September 2024

  • Reviewed: 1 September 2024

    7.0
    Ok for short stay
    • Leisure trip
    • Couple
    • Double Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    As others have mentioned, keys need to be picked up at different location. WiFi didn’t work at the apartment on first day. On second day there was no hot water.

    Short walk to old town. No air condition, but fan is powerful and keeps place cool at night.

    Stayed in August 2024

  • Reviewed: 31 August 2024

    7.0
    At least a fair price
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    It was not really clean. There was a lot of dust in the room and bathroom. Even the wardrobe was full of dust inside. The kettle should also be cleaned more often. There are currently construction works at the music school on the other street side. So you will wake up already 6-7am and the constructions are all the day. Other guests were really loud at night, so we couldn’t really sleep.

    The property is close to the city center.

    Stayed in August 2024

  • Reviewed: 30 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It’s quite unfortunate to go to another location to get a key from your room, especially when you are tired after long road with heavy bags

    Good choice to spend a night before a flight, location is comfortable, close to the railway station and historical center

    Stayed in August 2024

  • Reviewed: 17 August 2024

    6.0
    Not bad for its price.
    • Leisure trip
    • Couple
    • Double Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Really noisy floor. To get the room keys you need to go to another hotel (approximate 8-10 min from your hotel), it’s not nice when you have heavy luggage.

    Clean room and bathroom. Center of the city.

    Stayed in August 2024

  • Reviewed: 29 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Private Bathroom and Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    The cleanliness wasn't the best. The trash was left there and the kettle was not clean inside at all and there was no shampoo or anything for showering or cleaning the dishes

    The location and the price plus the bed was comfortable

    Stayed in July 2024

  • Reviewed: 22 July 2024

    9.0
    Big space
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Shampoo

    Kitchen

    Stayed in July 2024

  • Reviewed: 15 July 2024

    9.0
    All good I recommend it for 1-2 nights
    • Leisure trip
    • Group
    • Twin Room with Shared Bathroom
    • Stayed 1 night

    -

    It was clean, close to the railway station and city center. Perfect for 1-2 nights

    Stayed in June 2024

  • Reviewed: 10 July 2024

    7.0
    With some drawbacks but it was value for money. I will not recommend for females to stay alone.
    • Business trip
    • Solo traveller
    • Twin Room with Shared Bathroom
    • Stayed 6 nights

    The fact that I had to collect the keys from a different place (not so close to the actual apartment) was not okay. Also. the apartment was on 4th floor with no elevator and no lights on the stairs. I mean come on. Cleanliness was not maintained.

    The receptionist was super helpful. They also extended my late check in time due to flight delays. The city felt super safe, compared to other EU countries. So even late night walk was not a concern.

    Stayed in July 2024

  • Reviewed: 6 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    You have to pick up keys from different location. Very basic no coffee, no extra pillows..

    Close to old town and railwaystation.

    Stayed in June 2024

  • Reviewed: 2 July 2024

    8.0
    Good experience
    • Leisure trip
    • Couple
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The room didn’t get coffee until

    The location and it was clean

    Stayed in June 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bed was too bouncy.

    Big room, big bed, Chopin music in the morning from Music Academy opposite.

    Stayed in June 2024

  • Reviewed: 6 June 2024

    7.0
    Very nice room with shared bathroom in the centre of Krakow
    • Leisure trip
    • Couple
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    One of the staff was not friendly but the other one was nice and helpful. Not the best system for leaving bags as it was in a cupboard that anyone could take bags from.

    The property was clean and well situated north of the barbican! If you want to leave your bags before check in or after check out it is possible but that will be in a hostel 10 min away in the Old Town. At the same location you have to get the key and information about your stay. Can recommend this place. There was even an electric stove in a cupboard of the room, which we didn’t know about since it wasn’t written in the ad - a shame because we would have liked to use it!

    Stayed in June 2024

  • Reviewed: 6 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Rooms should be cleaned more thoroughly

    Great position to visit the city

    Stayed in May 2024

  • Reviewed: 28 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    For that price (around 17€ per person) I do not say nothing wrong. That was the first time that I tried such type of accommodation (shared bathroom). One drawback: for keys one have to go to the centre of Kraków (approx 15-20 mins away from the apartments).

    Great ratio value for money. Everything was fine. In fact, almost entire block of flat are changed for apartments. Former flats consists of 3-4 individual locked rooms with shared bathroom. Some rooms has a view into inner block, some into the quiet street. In our room we also have small kitchenette with kettle and some coffee. I feel comfortable and safe cause room and the main entrance into former "flat" and into room one can lock.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Amazing, except keys
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Private Bathroom and Kitchenette
    • Stayed 1 night
    • Submitted via mobile

    Keys problem

    Everything was amazing except the fact that to get your keys, you need to go to another part of town. This is definitely not the thing you want to do when you’re tired from your trip.

    Stayed in March 2024

  • Reviewed: 24 April 2024

    8.0
    Great property - irresponsible management
    • Business trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Making you walk 15 mins there and back to pick up the keys from a reception in 2024? Can't you just have a simple self check-in solution with a locker? Seriously? And it's not in the description of the property - you'll get a notice once you booked. I had to walk a Ukranian mother and daughter to the office because they had no mobile data in Poland and had no idea what's going on ...

    Location and property itself is great.

    Stayed in March 2024

  • Reviewed: 18 April 2024

    8.0
    Great location
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 4 nights
    • Submitted via mobile

    Lights to the staircase did not work, which made walking up there at night a bit scary.

    Room was clean and spacious. Also an excellent location.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Apartment
    • Stayed 1 night
    • Submitted via mobile

    Under the bed was dust and something like a trash from the previous person

    I liked that it was near the old town

    Stayed in April 2024

  • Reviewed: 4 April 2024

    7.0
    It was lovely, Location was perfect but there was no Mirror in the room:(
    • Leisure trip
    • People with friends
    • Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    No Mirror in the room

    Location

    Stayed in March 2024

  • Reviewed: 29 March 2024

    8.0
    The City sells itself. It was magnificent we loved it.
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 3 nights
    • Submitted via mobile

    When we arrived from the airport the driver dropped us off. We entered the apartment and no one was there to meet us. We stood about waiting ? Another guest phoned an office ? A girl came on the phone and told me to come and pick the keys up at an address ? I’ve never been in Krakow it was pitch black. The other guest put the address into my phone but unfortunately it was for a car not walking. It was really a mess. After almost an hour I found the address. The girl was very nice and gave me the keys. I then had to make my own way back to the apartment. The moral of the story is you can’t have tourist turning up and no one there to meet them. Very poor.

    The room was spotless bright and the bed was very comfortable

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Outdoor noise, the room is poorly protected from noises

    Clean, comfortable, nice location

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    It would be great if it had some cleaning products. Also, the room was not well soundproof and you could hear others moving around.

    The location was perfect and the room, although kind of small, was very good and with a cute view. It had some electrical devices that you could cook for breakfast etc. I wish we could check in remotely but the staff was very polite and helpful

    Stayed in March 2024

Showing 1 – 25

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