the web site could include the car parking address ,or say something about access to parking. Rooms due to the nature of the building were a little hot and the door hinge squeaked .

We booked very last minute and the staff were unable to contact us to explain the one way system to gain access to the on site parking, which did delay our arrival. We loved the historic links to the building, which had been thoughtfully preserved and the information about the hotel in English. The rooms were bigger than expected, and ours had a small single room as well as the double bed. The welcome drink at the bar included in the price was good. Photographs of the city surrounding the hotel gave us a sense of what is would have been like pre WW2. Access to all historic sites was easy, and was a quiet location.

Stayed in May 2024

-

Very beautiful hotel in the best position! Nice staff, beautiful and clean rooms, delicious breakfast!

Stayed in May 2024

Nothing

Great location with parking

Stayed in May 2024

Nothing really it was everything we wanted for our trip. We didn't use the bar, even though we were given a complimentary drink voucher on arrival but the bar looked cosy both inside and out. We had breakfast one day, choose the Polish one, plenty of food and quite delicious.

the location was amazing, a 5 minute walk to the Old Market Square. Hotel was very old, pristine, full of character. All the staff we met were very helpful and sorted any queries, problems we had. Will definitely stay there again

Stayed in May 2024

towels are a little bit too washed

Location Old building Personnel Breakfast

Stayed in May 2024

N/A

Everything . It was perfect

Stayed in May 2024

If I am honest.. there was nothing I did not like

The location of the hotel is excellent. Clean spacious rooms. The staff very helpful and the breakfast was great 👍 would definitely recommend and return

Stayed in April 2024

hotel location and room size was superb.

Stayed in April 2024

The noise of ventilation fans in the room were a bit annoying when trying to sleep

The rooms were fine, the breakfast was good, and the staff were very helpful.

Stayed in April 2024

Very good breakfast plenty of verity

Stayed in April 2024

I appriciate the location of your hotel and comfortable rooms.

Stayed in March 2024

The only issue we had was the fact the tram lines were directly outside of the hotel which caused some noise on a night as they were regular and ran until late, but can’t be helped!

Incredibly close to the centre, approx. 5 mins walk! The hotel room itself was huge and exceptionally clean! There was a taxi rank just across the road which was handy, and staff were extremely helpful in telling us what landmarks were where.

Stayed in March 2024

NOTHING

EVERYTHING ABOUT THE HOTEL WAS FANTASTIC THE STAFF EXCEPTIONALLY HELPFUL LOCATION BRILLIANT WOULD DEFINITELY STAY THERE AGAIN

Stayed in February 2024

Very noisy. Nearby the tram

Stayed in February 2024

Nothing

Location location location. Large rooms, comfortable beds, friendly and helpful staff. On site parking.

Stayed in February 2024

The only few small complaints i had were that the shower was in the bath and was a bit slippy. There was shower gel and soap but no separate shampoo, conditioner, or body lotion. I usually bring my own but if you are travelling light that might be a slight inconvenience. There is some noise from the trams but nothing to keep you awake however we were in a back room. The.hotel did provide earbuds. It could be an issue for some, but it didn't bother us.

Central Location - the hotel is a very quick.easy 2 minute walk to the square. It's close to the castle at about a 10 minute walk with lovely architecture and shops/restaurant's en route. There is a bar and McDonalds beside the hotel. Cafes and.taxi rank across the road. There are shops for.drink, food, and a pharmacy all within a minute's walk. Spacious room.- we.had a triple room, which was very spacious and well-kept. Clean - the hotel was kept clean. I'm a bit of a germaphobe, and I was happy with the cleanliness. Santi Hotel is a must stay if staying in Krakow. We had a fabulous visit to Krakow and saw it in all its winter glory. We will definitely be back to see it when the sun is out and the river full of activity and will definitely stay in Santi Hotel again.

Stayed in January 2024

The trams,but it didn't spoil our trip

The hotel is warm and comfortable,the staff are friendly and helpful

Stayed in January 2024

Changes in breakfast

Loved the location , the staff and the room but I stayed here last year hence my return to this hotel and the breakfast was very poor compared to last year when there was hans cheeses salads pastries bread rolls etc out , this year totally different and nothing out lovely hotel bit think new management would stay again but definitely not choose breakfast

Stayed in January 2024

The cooked breakfast

Location was brilliant and near everything

Stayed in January 2024

There was some noise from the tram, but was expected given the central location

Location and size of room was great

Stayed in January 2024

Room was great! Beautiful atmosphere! Amazing location few steps away from the city center!

Stayed in January 2024

Location, location, location

The rooms are spacious and well maintained

Stayed in December 2023

Nothing it was a great experience

They parking was in the best location.

Stayed in December 2023

We started in room 103 but the noise from the trams was unbearable which meant we got no sleep. After two nights we were moved to room 301 which was ideal from a noise reduction perspective.

Room sized, location, breakfast and staff were all superb

Stayed in December 2023