Great location, beautiful, clean and comfortable, friendly staff and very good masseuse in their spa. Breakfast was also very good with plenty of selection.

Stayed in September 2024

The pillows

Everything from the breakfast to the location to the most helpful staff

Stayed in September 2024

Could have done with 2 coffee machines. Had to queue to get a coffee

Breakfast room was spacious and inviting

Stayed in September 2024

No complaints

Lovely hotel, very clean and comfortable

Stayed in September 2024

Great location near Ol Town. Staff was very helpful.

Stayed in September 2024

Restricted choice of menu for dinner- not really suitable for a teenager.

We fully enjoyed our stay. The room was big for a family so very comfortable. The staff were so helpful and knowledgeable.

Stayed in August 2024

Nothing

Excellent location for OldTown and Jewish Quarter, lovely friendly staff and hotel spotlessly clean. Breakfast was buffet with the option to order some extras at no extra cost, there were hot and cold options and coffee was very nice.

Stayed in August 2024

Nothing

Incredible hotel. Well equipped spacious rooms. Great location close to everything. Amazing breakfast (in the eveninh it's a Michelin star restaurant). Very nice staff. They go some extra miles to make your vacation happy. Forgot a charger? They will lend you. Need tram tickets? They will sell you. Whatever you can think of. Fantastic hotel for a Krakov vacation.

Stayed in August 2024

Staff was very nice, beds were quite comfortable.

Stayed in August 2024

maybe I’m being too picky here but as amazing as breakfast was, often times plates, trays were left completely empty before new food was put in. for this category of hotel I would hope staff checks if food is running out and puts fresh food on instead of waiting with an empty tray for 10 minutes. this happened every single breakfast

the location is perfect- between the old town and the jewish quarter, close to public transport, sights, restaurants, the river the breakfast was nice

Stayed in August 2024

The staff were very helpful, prior to our stay, we engaged with Jan on booking our excursions etc and he was more than helpful.

Stayed in July 2024

Location, staff very friendly and helpful.

Stayed in August 2024

I didn’t like windows in the ceiling! Light came inside early in the morning and woke us up.

The location is nice and hotel is clean and rooms are comfortable. There was just one thing I need to bring to whoever is reading this comment. Our reservation was for two nights but for some reason I thought it’s for one night! At the end of first night I went to reception area and asked the guy to check and see if we can have a late check out! He checked for a few seconds and said sorry there is another guest checking in the room right after you!!! But obviously there was not! We found out in the morning that we are actually staying one more night! Maybe next time actually check the reservation before answering a guest!

Stayed in August 2024

Nothing!

The entire hotel was so clean and the decor was beautiful. The room we booked had a balcony which was lovely - with a view of the castle. The toiletries were of a really high standard. Everything was above our expectations. Breakfast is well worth staying for too. The location is perfect- a few minutes walk to restaurants, shops and bars. The staff are so helpful with anything you need.

Stayed in August 2024

N/A

We found the location excellent for what we wanted… right in between the Jewish quarter & and 15 min walk to main square. In a lovely location, we got a deluxe room which had a lovely view to the rear of the property. The beds & pillows are the most comfortable ever!!! Service, maid service and breakfast were all amazing.

Stayed in July 2024

The room was nice, but the bedding was ok, not the most comfortable. Water bottles in the room cost extra, which should have been included in the room cost.

The location is great, a block away from the Jewish Quarter and a block away from the park circling old town. Breakfast was good with wide variety but the dinner was exceptional. We had the 4-course meal with wine pairing and each course was beautifully served and delicious. Plus the waiter was perfect. The room was contemporary and nicely decorated.

Stayed in June 2024

Room 402 the roof blind let a reasonable amount of light in but room 401 was full blackout

Comfy great room kettle with tea and coffee bathrobes etc. Breakfast was amazing. Location was really good.

Stayed in July 2024

Nothing

Superb breakfast.

Stayed in July 2024

great breakfast

Stayed in July 2024

It was some kind of smell in our room. Probably damp as the room had roofwindows

The best front desk service ever. Fantastic boys that has helped us with everything we needed

Stayed in June 2024

Nothing

Everything about the stay was incredible. All the staff were very helpful and friendly. The rooms were beautiful and we even had a pillow menu!

Stayed in July 2024

Nothing

Hotel is beautiful, location excellent and staff very helpful. Spotlessly clean, beds were huge and comfortable. Would definitely recommend again.

Stayed in July 2024

You had to pay for other coffees and some cooked breakfasts i think this should definitely be included for the price we payed.

The rooms and breakfast were lovely and friendly staff.

Stayed in July 2024

Nothing it was perfect

We have just returned from this hotel after a 6 night stay and I can honestly say that it was absolutely excellent. The staff were very friendly, polite and helpful. The room was large and very well equipped and well designed. It was cleaned to a high standard and things such as a plug to use for the hairdryer in the bathroom and a mini bar and safe made our stay very comfortable. The bed was large and comfortable too. We thoroughly enjoyed the breakfast and it included something for everyone, all well cooked and delicious especially the fresh pastries. The hotel is very well situated- about a 10 minute walk from the Jewish Quarter and 15 minutes to the Old Town. However there are plenty of coffee shops, bars and convenience stores in very close proximity. We have had the most amazing time in Krakow and will certainly be returning to this beautiful city and the Queen Boutique Hotel as soon as possible.

Stayed in June 2024