ul. Sw. Filipa 25, Old Town, 31-150 Kraków, Poland
#71 of 100 B&Bs and Inns in Kraków
Guests' ChoiceBased on 244 B&B reviews
7.2Cleanliness
7.6
Comfort
7.1
Location
9.4
Facilities
7.0
Staff
8.8
Value for money
7.5
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 July 2024
Bart
KosovoN/A
N/A
Stayed in July 2024
Reviewed: 1 July 2024
David
United KingdomIn a good location at a good price.
Stayed in June 2024
Reviewed: 29 June 2024
Alla
UkraineReception is deep indside one building and the room is in another. Have to ring, climbe the stairs back and forth, unlock a few doors to get into the room finally. The room is outdated, furnuture is broken, towels have to be replaced, mildew in the shower, huge spiders on the walls and they do wake up in the night. And there was probably some life music event close to the hotel. It was loud but not until late.
Location
Stayed in June 2024
Reviewed: 28 June 2024
Aleksandra
United KingdomWindowless room, instead of tv a computer screen with just one tv programme on, clogged shower floor, employees (?) in front of my door talking loud from the early morning and smoking cigarettes do the smoke was getting to the room. Very small bathroom with no space to put the cosmetics. No hair dryer.
The location.
Stayed in June 2024
Reviewed: 17 June 2024
Krystyna
UkraineGreat location next to the railway
Stayed in June 2024
Reviewed: 13 June 2024
Tiago
Portugalthe beds were terrible and hard, I slept on the floor. the beds creaked and the floor creaked a lot. There was no shower cream or shampoo. I only had a towel. The room had no windows so it got very hot and there was a window in the ceiling which made the noise unbearable when it rained.
location near to the old town
Stayed in June 2024
Reviewed: 10 June 2024
Aidan
United KingdomNothing
Went for a stag. Was absolutely perfect to stay in as a base. Don’t expect five star, but it does exactly what it says it will and was a perfect, cheap base in an excellent location, next to everything
Stayed in June 2024
Reviewed: 7 June 2024
Isla
United KingdomI messaged them to request an extra pillow and they said they may not be able to provide one as the place is full. How can a hotel not have extra pillows? Other than that it was fine for an over night stay and minutes from the train station and local attractions.
We arrived very late as our plane was late but it was no issue for the staff. I let them know we would be arriving after midnight and it was not an issue. We had a bike box and didn't realise we were staying in a separate building to the reception so carried the box up the stairs but the receptionist kindly helped my daughter with the bike box to our room. Room was basic but clean. Fine for an over night stop. We didn't have breakfast as thought price was high, especially for Poland so went to bakery around the corner. Great location
Stayed in June 2024
Reviewed: 6 June 2024
Malgorzata
Bulgariavery squicky bed, squicky floor, celling window leaked a bit when raining, no elevator
great location close to everything, very nice helpful staff, clean and pretty quiet room
Stayed in June 2024
Reviewed: 4 May 2024
Anastasia
UkraineThe beds were completely terrible. They were creaking so loudly that every time you move in your bed you wake up because of the sound.
The location is great and the staff was friendly.
Stayed in April 2024
Reviewed: 27 April 2024
Marianna
SwedenDefinitely rooms need some renovation,dirty walls,no table and socket by the bed, sockets by Tv falling down the walls,bad isolation from the corridor, more like a hostel
Location is amazing,very central,reception very helpful
Stayed in April 2024
Reviewed: 5 April 2024
Ana
LithuaniaThese were the creakest beds that I've ever encountered. ANY movement is insufferably loud. The room itself was not the cleanest, every door frame had spider webs on it.
The location is excellent! The main train station is in 10-15 minutes away (by foot), the old town is basically a street apart.
Stayed in April 2024
Reviewed: 13 February 2024
宋智伟
ChinaThe location is perfect, close to the Krakow Glowny, and Old Town. The 7/24 service is very nice,.
Stayed in February 2024
Reviewed: 9 February 2024
Marta
United KingdomThere was a kettle & cups in the room but no tea or coffee provided so you'd need to bring your own.
Excellent central location, next to the galleria, well lit, safe area. Nice to have a proper reception desk where you collect keys from (rather than letting yourself in with a key code).
Stayed in February 2024
Reviewed: 31 January 2024
Sandra
PolandMega blisko do dworca i centrum handlowego
Stayed in November 2023
Reviewed: 21 January 2024
Aleksandra
PolandMy bed could be more comfortable.
Perfect location. Quite a spacious room with a private bathroom and good heating! I wasn't cold at all! Very helpful and kind staff who let me keep my luggage after my check-out.
Stayed in January 2024
Reviewed: 28 December 2023
Shubham
ItalyThe bad odour due to sewer line in the bathroom
Connectivity with city centre and transportation
Stayed in December 2023
Reviewed: 16 December 2023
Ira_andr
UkrainePerfect location if you need a stay near the station
Stayed in December 2023
Reviewed: 7 December 2023
Igor
SlovakiaThe comfort of the stay was hindered by creaking and uncomfortable beds. The heating system had issues – despite the staff's attempts to fix it, the warmth was inconsistent, leading to a chilly night and, unfortunately, falling ill due to the cold temperatures in the room.
Accommodation location near the train station and a short distance from Krakow's old town was convenient. The staff was helpful, and the price was reasonable.
Stayed in December 2023
Reviewed: 24 October 2023
Peter
Switzerlandgreat location and nice view
Stayed in October 2023
Reviewed: 1 October 2023
Mariya
UkraineI was sitting and waiting for my room near the reception. This guy Martin Mateusz, seeing that I was sitting across from him and hearing what he was saying, started calling on the phone and telling me that there was a crazy Ukrainian woman here, not in her right mind and started insulting me again, thinking that I didn't understand what he was saying. Then he approached two women who were also waiting for their number and started complaining to them about me. To be honest, I was really scared to stay in this hotel after that, because I started to worry about myself and my things. But these two women again reassured me and said that this is a good hotel and everything will be fine. I will love it. Unfortunately I don't know their names, but thank you very much for their support. Then the guy calmed down, but once again tried to complain to someone about me on the phone. Very mixed opinion of the hotel. All its pluses are overlapped by this terrible minus
Stayed in October 2023
Reviewed: 26 September 2023
Danielle
United KingdomWasn’t clean, beds are spring mattresses and very loud on every movement.
Good location and easy check in
Stayed in September 2023
Reviewed: 21 September 2023
Dmiitry
UkraineIf you enjoy smelly flightstaires, dirty walls and curtains, creaky mattresses and empty soap dispensers this place will fit you perfectly. I would comment nothing if the cost were half. Definitely for the price listed you can find better alternatives at this location.
Proximity to railway station The staff person who let us get in was very nice.
Stayed in September 2023
Reviewed: 22 August 2023
Lynne
United KingdomThe restaurant was very poor in terms of breakfast foods, range and quality
Helpful staff was the best thing.
Stayed in August 2023
Reviewed: 16 August 2023
S
IsraelThe hotel is very central,a 5 miute walk from the historical part of the city. The place was clean and the lady in the reception was more than helpful. Ive only spent a night and a morning at the hotel but my stay was very pleasent.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content