ul. Marszałkowska 99a, Sródmiescie, 00-693 Warsaw, Poland
#74 of 243 hotels in Warsaw
Guests' ChoiceBased on 3085 hotel reviews
8.6Cleanliness
9.0
Comfort
8.7
Location
9.5
Facilities
8.6
Staff
9.1
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 April 2024
Wexpaddy
IrelandExcellent location close to public transport. Very good restaurant located in Hotel.
Stayed in April 2024
Reviewed: 8 April 2024
Bala
Indiaeverything was good. though the price is a bit high but its okay
breakfast was simply great. location is also very good as this is close to the metro and the train station..very central. I have been using this hotel for the last 25 years and some times I use the next door hotel as well but always with the same group of hotels. its my second home
Stayed in March 2024
Reviewed: 5 April 2024
Kristina
LithuaniaA lot of noise from outside. Now is renovating something from 8 am. But hotel provide earplugs.
It is the city center, room was clean. Stuff is very nice and helpfully.
Stayed in April 2024
Reviewed: 4 April 2024
Philip
UkraineNone - all good
I stay with Metropol every 3 months when passing through Warsaw and has always been extremely happy with the service
Stayed in January 2024
Reviewed: 1 April 2024
Luke
United KingdomVery large Samsung advert on the hotel which blocked the view from our balcony
Very centralised and fantastic value for money for the location.
Stayed in March 2024
Reviewed: 1 April 2024
Justas
LithuaniaWeek sound insulation of rooms.
The hotel is near shopping centers, the city center can be reaxhed on foot in 15-20 minutes. Public transport nearby. Great breakfast.
Stayed in March 2024
Reviewed: 29 March 2024
Catarinagf
PortugalTo point out something, we would appreciate having a minifridge in the bar.
The hotel was perfectly located, just in front of the emblematic Palace of Culture and Science, and also very close to the main train station of Warsaw and to the bus stop from the airport. The rooms were very modern and comfortable and the staff was quite friendly with us. It was a good value for money.
Stayed in March 2024
Reviewed: 28 March 2024
Ömer
TurkeyThere was an advertising poster that completely blocked the rooms with balconies and this was not nice at all. There should be information about this.
Close to the train station, 20 min walking to old town, helpful staff, clean room
Stayed in March 2024
Reviewed: 27 March 2024
Simone
ItalyThe area can be noisy because of traffic. It was not a problem for sleeping anyway.
Lovely hotel in a perfect location. You've got bars, restaurants and supermarkets right at the door. The room had everything you need and it was very clean. I liked the fast you get free water from dispensers.
Stayed in March 2024
Reviewed: 26 March 2024
Ma
United KingdomThe bar shuts very early (9.30-10pm ish) which means leaving the hotel later if you fancy a drink even if you’ve eaten in the hotel
Amazing central location with access to everything. Modern rooms well equipped and very clean
Stayed in March 2024
Reviewed: 25 March 2024
Rashmi
GermanyCarpets
Location
Stayed in March 2024
Reviewed: 25 March 2024
Laura
LithuaniaBreakfast was poor. Could be better, on pictures breakfast was much better than in reality.
Stayed in March 2024
Reviewed: 25 March 2024
Hanna
UkraineThis is not the first time I have stayed at this hotel and I really like everything
I liked everything very much. nice clean and comfortable room, had everything you needed. excellent location of the hotel in the very center. This is not the first time I have stayed at this hotel and I really like everything
Stayed in March 2024
Reviewed: 21 March 2024
Adnan
Bosnia and HerzegovinaBreakfast is more or less the same offer.
Location is very good because it is in the downtown area.
Stayed in March 2024
Reviewed: 21 March 2024
Bryony
GermanyThe wifi connection is poor and kept dropping out. The shower/tiles would benefit from a refurbish. Also, don’t expect to find any jazz in ‘Metro Jazz’!
Great location, comfy bed. The food at Bistro Jazz was good. I love the refillable water stations and plastic-free eco approach.
Stayed in March 2024
Reviewed: 21 March 2024
Stjepan1984
CroatiaThere is no mini bar, slippers, no fridge
Location, staff
Stayed in March 2024
Reviewed: 20 March 2024
Paula
United StatesWe had a beeping noise coming either from the room or somewhere else which was quite annoying. The 10% service at the bar was also a downside, considering that for a tea and a draft beer you do not do much as a bartender. Cleaning of the room only if you ask for it.
I loved the location, was easy to get by foot to tourist attractions. The room was quite big and I liked that there was a water dispenser on the floor that you can use for free. Tea and coffee was also available in the room.
Stayed in March 2024
Reviewed: 19 March 2024
Cornelia
SwedenEverything
Stayed in March 2024
Reviewed: 19 March 2024
Maria
PolandNoise from the street, but its not so problematic
Great breakfast, comfortable rooms and best location
Stayed in March 2024
Reviewed: 16 March 2024
Svitlana
UkraineA big banner which was closing the view from the balcony. The place is pretty noisy
Clean and comfortable. Close to the city centre and around 40 mins by foot to Old town. Staff is very friendly, I was with kid and we’ve got checked in earlier than it was supposed to, which was truly appreciated as we were super tired after the night train. Breakfast was perfect!
Stayed in March 2024
Reviewed: 11 March 2024
Kristine
LatviaVery thin walls, lot of noise from inside and outside.
Breakfast and location are excellent. Clean rooms. Parking (~18,00 EUR/24h) directly by the hotel.
Stayed in March 2024
Reviewed: 10 March 2024
Ronen
IsraelSometimes noisy from the busy street
Nice, clean, location
Stayed in March 2024
Reviewed: 8 March 2024
Dalibor
Montenegrobreakfast, location
Stayed in February 2024
Reviewed: 7 March 2024
Joe
IrelandNothing
I loved the way they put a drinking water dispenser I'm assuming on each floor so you could refill your water bottle that was a nice touch. Breakfast was good also. A special mention for Anastasia ( apologies if I've got the spelling incorrect) who was so helpful to me in advising how to get about. Fantastic location literally right in the centre of warsaw
Stayed in February 2024
Reviewed: 5 March 2024
Angelos
FranceEverything!
Stayed in March 2024
Pas de la Casa, Andorra
Carlisle, UK
Tessera, Italy
Grenoble, France
La Plata, Argentina
Milan, Italy
Benidorm, Spain
Angamali, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content