Grażyńskiego 10, 43-450 Ustroń, Poland
#1 of 22 hotels in Ustroń
Guests' ChoiceBased on 24 hotel reviews
9.1Cleanliness
9.4
Comfort
9.3
Location
9.7
Facilities
9.2
Staff
9.4
Value for money
8.5
Free WiFi
8.8
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Showing 1 – 24
Reviewed: 5 January 2024
Radmic
Czech RepublicDefinitely recommend a stay. The staff was friendly and helpful, the location great and the rooms well equipped and of a very decent size. And if you have kids, they will very much enjoy the two kid's rooms the hotel has to offer. Will definitely stay again.
Stayed in January 2024
Reviewed: 25 August 2023
Agnieszka
AustriaCoffee at breakfast is bad. The sauna has no privacy at all (no naked zone, the glass entrance is right next to the pool, so you're being stared at by the pool guests). The hotel bar is only open until 10 pm.
Excellent location right next to the Vistula river, you can go bathing literally in front of the side gate to the hotel. Great breakfast. Lots of shady parking spots. Good prices in the hotel bar. The staff was nice and got us a baby bathtub, which was very helpful.
Stayed in August 2023
Reviewed: 20 August 2023
Roger
Czech RepublicNo info re a switch that put out all the lights. We had to call reception to restore our lights. No vegan option in the restaurants and 3 times I was informed that no bread was available that didn't contain milk.
Very comfortable luxury hotel with spa, pool, bowling, table football and great play areas for children.
Stayed in August 2023
Reviewed: 10 June 2023
Katarzyna
United KingdomLocation Cleanliness, swimming pool Friendly staff Very good beauty salon with highly professional beauty therapist
Excellent location , clean comfortable hotel , friendly staff, good leisure facilities, Good selection for breakfast.
Stayed in June 2023
Reviewed: 9 May 2023
Jessica
AustraliaRestaurant service was very slow - lack of staff
Great for kids
Stayed in May 2023
Reviewed: 8 March 2023
Malwina
Saudi ArabiaThe electric socets were slightly lose in my room but it was a minor discomfort only.
The staff was very nice and helpful. The waiter in the hotel restaurant was very attentive and was amking sure my evening was spot on. The kids area is situated very nicely next to the pool so it's possible to kind of have an eye on your kid while relaxing by the pool and not hearing the kids noise as yoi are seperated by a glass wall. The location of the hotel was great and I liked a diversity and quality of the choice at breakfast.
Stayed in March 2023
Reviewed: 27 August 2022
Roman
United Statessmall stains on sheets but they replaced it next day.
breakfast,location,friendly stuff,swimming pool.good hoeskeeping.
Stayed in August 2022
Reviewed: 7 August 2022
Peter
United Statescan’t get food after 10pm
location
Stayed in August 2022
Reviewed: 30 December 2021
Mardza
Czech RepublicEverything was perfect , staff and facilities, close to centre and restaurants, breakfast great and late check out
Stayed in December 2021
Reviewed: 25 May 2023
Jessica
AustraliaMore trained staff
Needed a bit more variety. Very few non polish options
Stayed in May 2023
Reviewed: 20 March 2023
Leah
PolandIt's hard to say this hotel is a 4-star hotel - the atmosphere isn't nice overall. The staff is not welcoming, there's no one in the restaurant when you arrive, you get one towel to use at the pool and there aren't more available. The pool itself is very small, so it's not really possible to swim. More like a place to cool down after the sauna. There was a party downstairs and we could hear the music most of the night. For one night it's acceptable but I wouldn't recommend it for a longer stay.
The location is great if you want to go for walks next to the river and walk to eat something. Breakfast was really nice and the saunas are nice as well. Clean rooms. Free parking.
Stayed in March 2023
Reviewed: 13 September 2022
Dariusz
AustraliaStaff attitude was far from professional. We were treated badly by the rude staff member who ordered us out of the pool area before its closure time and turned lights off so we had to dress in darkness. Unbelievable! Later on we politely ask for a corkscrew and were told that wait staff is busy and if we really want it we should come in person to the kitchen! We were left scratching our head what this facility was rewarded 4 stars for. In summary if you plan your stay in Ustron avoid this overpriced and unfriendly to guests hotel.
Restaurant served good.food. That's all.
Stayed in September 2022
Reviewed: 12 April 2024
Michal
SlovakiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 19 August 2023
Jakub
Czech RepublicThere are no comments available for this review
Stayed in August 2023
Reviewed: 22 May 2023
Barbora
Czech RepublicThere are no comments available for this review
Stayed in May 2023
Reviewed: 27 March 2023
Miroslav
Czech RepublicThere are no comments available for this review
Stayed in February 2023
Reviewed: 4 January 2023
Mirka
PolandThere are no comments available for this review
Stayed in November 2022
Reviewed: 15 October 2022
Paulina
NetherlandsThere are no comments available for this review
Stayed in October 2022
Reviewed: 18 September 2022
Dominik
PolandThere are no comments available for this review
Stayed in September 2022
Reviewed: 17 August 2022
Loredana
PolandThere are no comments available for this review
Stayed in August 2022
Reviewed: 3 July 2022
Farkac
Czech RepublicThere are no comments available for this review
Stayed in July 2022
Reviewed: 30 April 2022
Jolanta
United KingdomThere are no comments available for this review
Stayed in April 2022
Reviewed: 21 February 2022
Tomasz
PolandThere are no comments available for this review
Stayed in January 2022
Showing 1 – 24
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