S.Faustyny 3, Lagiewniki, 30-420 Krakow, Poland
#105 of 274 hotels in Krakow
Guests' ChoiceBased on 145 hotel reviews
8.8Cleanliness
9.0
Comfort
8.7
Location
9.2
Facilities
8.5
Staff
9.2
Value for money
8.8
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We’re currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil, and North Carolina. For properties in these areas, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 31, 2024
Adelina
United States of AmericaEverything is fine
Walking distance to the Divine Mercy Cathedral
Stayed in August 2024
Reviewed: August 23, 2024
Yuliya
UkraineThank you very much. Everything was great
Stayed in July 2024
Reviewed: August 14, 2024
Karla
BrazilSmall room
Inside the Divine Mercy Sanctuaire
Stayed in August 2024
Reviewed: July 24, 2024
Adela
United States of AmericaThey didn’t have enough rooms for my group.
Convenient location.
Stayed in June 2024
Reviewed: July 12, 2024
Peter
Australia.
The staff were excellent! I only stayed a few days so didn't need my room cleaned. The cleaning staff asked am I sure and made sure I didn't need anything, except I got some coffee and milk from them. It's got a great, peaceful atmosphere. It's easy to get into town on the tram. Also really inexpensive. Terrific breakfast included!
Stayed in July 2024
Reviewed: July 9, 2024
Kenneth
United States of AmericaThe breakfast buffet was not good
Breakfast was disappointing and not up to normal Polish hotel standards
Stayed in June 2024
Reviewed: July 6, 2024
Grzegorz
PolandPeaceful and quiet, good value for the money. Especially that breakfast is included
Stayed in June 2024
Reviewed: July 1, 2024
Kristijan
CroatiaThe only things that could be added are hairdryer and airconditioning.
The staff was excellent, and room was clean, and breakfast with many kind of fruit.
Stayed in June 2024
Reviewed: June 29, 2024
James
United States of AmericaGood location. Average breakfast
Stayed in June 2024
Reviewed: June 7, 2024
Adela
United States of AmericaConvenient to the center
Stayed in June 2024
Reviewed: June 4, 2024
Grainne
IrelandBetter food selection and quantity available at breakfast
We arrived for breakfast around 9.40am. Most of the food was gone and we had to ask a staff member to replenish empty serving platters
Stayed in May 2024
Reviewed: May 27, 2024
Agnieszka
United KingdomDelicious food, clean and nice staff, very pleasant to stay
Stayed in May 2024
Reviewed: May 26, 2024
Dagmara
United KingdomSuper clean
Stayed in April 2024
Reviewed: May 22, 2024
Antony
IndiaMorning Break fast & Lift is very Slow, No Dust Bin Available in the Room, Very Small Bed
Good Ambience & Very Close to Devine Mercy
Stayed in May 2024
Reviewed: April 29, 2024
Danette
United States of AmericaLocation
Stayed in April 2024
Reviewed: April 25, 2024
Agnes
United KingdomWi-fi didn't work in the rooms. Only worked ground floor near the reception area.
Friendly staff, clean rooms, close to basilica.
Stayed in April 2024
Reviewed: February 25, 2024
Limited
United Kingdomexcellent staff and service Breakfast: 5 star
Stayed in February 2024
Reviewed: January 27, 2024
Brendan
United Kingdomhaving to leave
always welcoming staff always polite and helpful asked for an early breakfast no problem thank you
Stayed in January 2024
Reviewed: January 17, 2024
Tom
AustraliaWe were there for the TVP New Years Eve celebrations, so it was about as peak season as it gets. The traffic in and around Zakopane was HORRIBLE - try to minimise the amount of driving that you will have to do, and try to walk everywhere especially in the middle of the day. If you have to go out of town, try to do it as early as possible.
Very centrally located. Gated entrance into designated car-park (one per apartment) with a grounds-keeper on site during the day. The agent had left the keys with the grounds-keeper, which made it easy to get in and get settled - he turned up a little later to do all of the paperwork. Property has a pool that is staffed by a life-guard who was extremely friendly. There is also a Sauna and a 6 C plunge barrel for the cold phase - not many places have a full-immersion cold pool to go with the sauna! Didn't test the English speaking ability of the staff as all of us are fluent Polish speakers, but got the impression that it wouldn't be a major problem... can't really tell though.
Stayed in January 2024
Reviewed: January 12, 2024
Sheila
IrelandThe facilities where you can have dinner. Few options, as the restaurant of the Lodge closes at 5pm. However, the staff very attentious gave me option to order something.
I enjoyed all my stay. Great location, especially for whom wishes to be close to the Sanktuarium of the Divine Mercy.
Stayed in January 2024
Reviewed: January 6, 2024
Jakub
SlovakiaPoor breakfast
Clean room, nice staff
Stayed in December 2023
Reviewed: January 2, 2024
Kamil
United KingdomGreat place clean comfortable quiet members. Staff very friendly and helpful. Good food in hotel restaurant great breakfast.
Stayed in December 2023
Reviewed: December 20, 2023
Oleg
EstoniaQuiet place
Stayed in December 2023
Reviewed: December 16, 2023
Vojthas
Czech Republic- breakfast starts at 8am(!!!), this information I wasn't know before my arrive - at evening/night time you must know polish for communicate with staff at reception
+ friendly staff + cozy and warm room + parking + late checkin + small grocery close to hotel from 06:30am to 23:30
Stayed in December 2023
Chambéry, France
Houston, USA
Samut Songkhram, Thailand
Hévíz, Hungary
Medan, Indonesia
Saint-François-Longchamp, France
Žrnovnica, Croatia
Dali, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content