Stunning property in a great location. The area was nice and quiet. Around a 10-15 minute work to the main square in the old town. Staff were very helpful. Room was a large size and beautifully decorated. A hotel like this would be double the price in London. Would stay here again and recommend it highly for anyone looking for a place to stay.

Stayed in September 2024

Nothing

The personnel were extremely gracious and very helpful. The accommodations were excellent, as was the location. First-rate all around.

Stayed in September 2024

The holding charge on invoice of 300, although this was reimbursed very quickly on departure

Breakfast was amazing. Everything you could think of to eat for breakfast including little cakes and morning bubbles (champagne). Nice spa area downstairs. The staff were very friendly.

Stayed in September 2024

Actully there was nothing to dislike.

The location bit outside of the city center is excellent. The hotel and the interior of the hotel is breathtakingly beautiful both in the public areas and in the rooms. The hotel's services were versatile and the service was excellent. Breakfast had a wide selection of both savory and sweet. A wonderful lot of vegetables and fruits as well. Luxury bath products. The hotel's bar and patio deserve a special mention - excellent service and excellent products. Thanks also to the reception, everything went perfectly and you were always ready to help with all the customer's wishes.

Stayed in September 2024

A truly exceptional hotel with particular praise for the staff; they just can’t do enough for you.

Stayed in September 2024

Some of the staff seem a little bit cold and unwelcoming

Excellent decorated, great location, comfortable beds and great bar!

Stayed in September 2024

Nothing

Location was perfect. Staff were amazing very helpful and polite, their english was excellent. The service in the bar and restaurant was excellent. Food was very good. Rooms were very clean and exceptionally comfortable. Mini bar was always stocked up. Their recommendations for places to eat outside of the hotel were also very good.

Stayed in September 2024

Absolutely nothing.

We were very happy with the entire stay. Highly recommended. The whole service from start to finish was exemplary.

Stayed in September 2024

Everything was exceptional 👌

Stayed in September 2024

Perhaps the breakfasts could have been a bit more exciting.

Intimate and quiet in a great location.

Stayed in September 2024

The room was nice but I had expected a bit more. It seemed too solemn and formal. Price for the breakfast way too high.

Stylish small hotel close to Krakow downtown. The reception area was nice so was the bathroom in our room.

Stayed in August 2024

Very comfortable, excellent location and super friendly staff. Outstanding breakfast and resto.

Stayed in August 2024

The hotel has a superb climate of luxury. The service is out of this world. Nothing is impossible for the staff. Very helpful, very professional and very nice. Thank you for a great experience .

Stayed in August 2024

A bit expensive.

Well appointed and clean rooms. Friendly staff. Nice location.

Stayed in August 2024

It’s not in the old town square. About 10 minutes walk. It’s just that there was construction going on the road from hotel to old town square.

Spacious room, heated floor in the bathroom, big sink, nice shower amenities <brand: Guerlain), comfortable bed, on the big side of single bed. We got the twin beds. USB charging ports in the room. Excellent staff, from reception to bell hop. They helped us arrange a ride from Krakow to Warsaw since all train tickets were sold out for Taylor Swift concert. It was done quickly, the night before, the pick up arrived on time dressed smartly in a very clean MBenz van. Also very patient staff as my friend took time to choose a room! They showed her 4 rooms before she decided. That was very nice of them.

Stayed in August 2024

Odour in the rooms, dust.

Very Good, almost superb

Stayed in July 2024

No parking for the guests .

Location-cleansing-luxurious

Stayed in July 2024

Nothing

Everything, specifically the staff were very nice and supportive

Stayed in July 2024

I didn't like the 1000pln surprise deposit when checking in, but i got it back 2 days after, not a big deal, just a small bother. Also the room could have had a smart tv instead of the regular local tv channel selection.

The hotel was amazing, good service from the staff, even when we arrived really late for our check in. Kitchen was closing that moment when we got there, but the staff made sure we still got the order in. Porter took our luggage and parked the car for us. Room was exceptionally clean and tidy, really quiet, almost didn't hear room service knocking. Bed was large and comfortable, there is also a pillow menu, so you can choose a different size and thickness pillows for your stay.

Stayed in July 2024

Nothing

Staff Hospitality, hygiene, beds were perfect

Stayed in July 2024

We couldn’t get a drink from the bar when we returned from dinner as it was past midnight

Location and decor

Stayed in July 2024

None

Gorgeous hotel

Stayed in June 2024

Attentive staff that seem to really want to help and be kind

Stayed in May 2024

The pool was filled with a loud crowd splashing everywhere so I could not go in and that was disappointing.

Had to leave before breakfast. The room was cozy and quiet.

Stayed in April 2024