Different locations in Krakow, Old Town, 31-054 Kraków, Poland
#3099 of 3,225 Holiday rentals in Kraków
Guests' ChoiceBased on 56 apartment reviews
6.0Cleanliness
6.2
Comfort
6.2
Location
8.5
Facilities
6.3
Staff
7.3
Value for money
6.7
Free WiFi
6.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 9 July 2024
Rafal
United KingdomThere were some misunderstandings regarding breakfast offer which was quite disappointing as it’s no longer in offer. The host has however showed fair initiative in order to compensate for the misinformation provided.
Great location yet quiet neighbourhood
Stayed in July 2024
Reviewed: 22 April 2024
Leah
United KingdomThere was a musty smell when we arrived like kind of greasy. We left the window open for most of the night to get rid of it. It was on the fourth floor and there was no lift which wasn't an issue for us except when checking in and out with our luggage. You could hear next door at all times so walls were quite thin, although they weren't overly loud we could hear them at random time of the night.
The location was great. I found the sofa more comfortable than the beds. The beds were quite low on the ground due to space. The pillows were quite worn out or cheap opposite of Premier inn type pillows. Had all the amenities you would need, although we didn't cook it did have everything you would've needed if you had.
Stayed in April 2024
Reviewed: 14 April 2024
Karolyi
PolandUncomfortable beds, very basic conditions. It’s on the top floor of an old building, you will need to climb some stairs
Great location, good bang for your bucks. The apartment has AC and the host is responsive and giving plenty of info
Stayed in April 2024
Reviewed: 11 October 2023
Stephanie
United KingdomThe apartment looks a lot bigger on the photos, the beds were OK but quite hard but we managed good nights sleep. If you struggle with walking or stairs this isn't the apartment for you. There's 8 flights of stairs up to the top floor, it was exhausting and we found we went out in the morning and just didn't want to return all day sue to tackling the stairs. There was only one roll of toilet roll so we did have to go and buy this which wasn't too difficult as there's a shop across the road. The bedding isn't great, one pillow per person and the duvets for the double beds are tiny and wouldn't cover 2 people. The room wasn't the cleanest but the price we paid we didn't expect 5 star luxury, we just gave it a wipe down and a hoover. There was also no cups to have a cup of tea or coffee so we did have to buy souvenir ones and bring them home. The best part of this apartment is the location, it was right by the Jewish quarter and there was trams right outside
The location of the apartment was amazing, 2 mins walk into the Jewish quarter and 10 min walk to old town. There was an iron and ironing board, hot water and the room was nice and warm but a big window to let air in. The building is really charming with original wooden staircases and other original features. Really easy to find and easy to access with codes and safe box
Stayed in October 2023
Reviewed: 27 June 2023
Katarzyna
PolandThe shower didn't work properly, no tea or coffee, no mugs in the kitchen, no soap, no hairdryer,very basic
The location - very central, good contact with the staff, very helpful.
Stayed in June 2023
Reviewed: 2 December 2022
Charles
United KingdomBed and pillows etc were very uncomfortable so we opted to sleep on the sofa bed which was better but not great. The heating was on which was nice but you couldn’t turn it down only off. Wifi was slow
Good Location, heating was always on, close to tram stop, shops and not too far from main square.
Stayed in December 2022
Reviewed: 10 November 2022
Rachael
United Kingdomnot disabled friendly like advertised. many steps to property. beds were basic and pillows were very thin. staff were very helpful when needed and responded to questions quickly
close to centre
Stayed in October 2022
Reviewed: 27 June 2022
Dcd84
Austriathe sofa bed could be more comfortable as it was quite hard to sleep on it. also some better air ventilation would be beneficial
location was good
Stayed in June 2022
Reviewed: 24 June 2022
Renée
NetherlandsThe mattress of the beds were really bad/uncomfortable. The cleaning could have been better too, shower holder was broken.
Spacious, really nice location. Nice use of space, feels like a tiny house. The owner was really nice, extremely easy to communicate with. Good value for the money.
Stayed in May 2022
Reviewed: 17 September 2024
Gorin
United StatesClean equipped quiet
Perfect location close to everything
Stayed in September 2024
Reviewed: 22 March 2024
Jessica
United KingdomThere was a few stairs to get up
Loved the set out of the property was very nice! Had what we needed for our stay!
Stayed in March 2024
Reviewed: 26 November 2023
Amanda
GermanyThe apartment is on the top floor. No elevator. If you have troubles with stairs I would not recommend this place. Plus the main bed is upstairs. The apartment was cold at night.
The location of the property was great! Good walking distance from the old Town center.
Stayed in November 2023
Reviewed: 26 June 2023
Aneta
United KingdomThe photos of the apartment are misleading , would never booked the place if they were true to stay . Beds are in terrible state , so is bedding and quilts. Smells in the apartment. Kettle is a burn hazard . We were disgusted to touch anything in the apartment and bought our own cups to have tea in as they were dirty . Wifi is so slow I could crawl faster . I could go on . AVOID if you can
The only good thing was a location
Stayed in June 2023
Reviewed: 5 June 2023
Wajda
United KingdomLots of stairs.
The price is good.
Stayed in June 2023
Reviewed: 4 May 2023
Emrah
Poland-
Location and bed
Stayed in May 2023
Reviewed: 14 March 2023
Sophie
United KingdomThe location was perfect , right by the city centre. It was easy to find and instructions are clear on how to access the apartment
Stayed in March 2023
Reviewed: 24 February 2023
Denise
United KingdomPaid for a 2 bedroom apartment got a 1 bedroom and nothing like what pictures show
Hot water lasted 3 mins. Bedding wasn’t appropriate. Longer walk to market square than specified. Wi-Fi worked when it wanted to. Neighbours played music past 4am
Stayed in February 2023
Reviewed: 9 February 2023
Kerry
United KingdomOoo where do I start ! Place is a death trap , wires hanging from walls , plug sockets hanging off the walls , could not plug the fridge in as wires were exposed , Pictures of the place on booking.com do not look anything like it does in true life. We arrived late so just wanted to sleep but not until we had to go up 85 stairs , which were uneven, about 6 flights up and into the attic. Room was unfit for habitation, to be fair we only paid 110 pounds or 4 nights but did at least expect a fridge. Beds? Springs sticking in your back , quilts marked and dirty, We met some people who had paid around the same and had much better quality. By all means we are not snobs and i am giving an honest review We only used this place to sleep but then again what sleep , you can hear everything through the paper walls , others stomping up the wooden stairs and ours banging , We did leave the place spotless for the next people but if you have booked seriously consider staying somewhere else , oh and TV only has 3 polish channels, so truly no good at all . This place is in desperate need of an update and also wiring sorted out as this could cause a fire , I will not be renting another apartment off this company .
Good location , that is all !!!
Stayed in February 2023
Reviewed: 30 January 2023
Barbora
Czech Republic- The worst thing about the apartment was the heating. We were staying there in January and the temperature inside the room was the same as outside. We couldn't find where the heating was, turned out the floor was heated (well...some parts of it). When I contacted the owner, he told us, he will solve it. The heating was on for a very short period of time and during the stay the apartment was still super cold. As we were very tired when we arrived, we told ourselves that we could stay the night and deal with it later. The next day, the heating was not working again. I contacted the owner and he told us he would switch on the heating..guess what. Nothing was happening for at least 35 minutes. After urging him and messaging him 3 times that the apartment was extremely cold, he finally decided to switch it on.. You would tell that if the apartment is cold, you could at least warm yourself by going under the blankets.. Well there was only 1 blanket for a single bed (I booked and paid a stay for 2 people!) and it was very thin, totally unacceptable for the winter season. When I asked the owner if he could provide us with another blanked he arrogantly responded that "since 10 years we have only 1 blanket". I always travel with a very open minded attitude but this was the worst experience of my life. You could say "hey, it's only for staying over night, you could bear the 2 nights only".. but even if it wasn't so cold and uncomfortable you couldn't even fall asleep! - I booked a stay in an appartment and turned out it was a very small studio. Nothing like the photos. And there wasn't even a bed. We had to sleep on an old sofa-bed. - The bathroom sink was broken and the owner told me the day before the arrival. This could happen but I didn't even get a discount for that. - The sheets were dirty and there were stains on them. - The kitchen was super dirty, the fridge smelled bad, there was mouldy water left in the kettle.
The location was probably the only good thing about this appartment
Stayed in January 2023
Reviewed: 17 January 2023
Casey
United Kingdomhost changed location last minute due to a water leak in .arrived at apartment and it smelled really bad of smoke and when mentioned to the host he replied”I know I’m sorry “was told we was not allowed to turn the heating on we had to use a tiny heater to keep warm and it was freezing. there were dirty sheets over the couch and rips in the blankets and pillows , the shower had mold and the shower head was broken also opened the cupboard and there were dirty ear buds and a mess left in there , hot water only worked for 5 minutes. made us both very I’ll due to the cold and smell of smoke smell on our chest as we suffer with asthma. would not recommend staying here atall. they should be removed off booking.com.
nothing atall
Stayed in January 2023
Reviewed: 13 January 2023
Izabela
Germany- The old sofa, which is the only bed in this studio, is not suitable for sleeping. We gave up and changed the apartment before the end of our stay because we just couldn't sleep. The bed linings are suitable neither for two people nor for the winter season. - This studio is just next to the main trash, being loud. The patio, though which one has to walk to get to this studio, is full of pigeon excrement. - The instructions sent in PDF by host were not polite. - The toilet flush was broken, it was constantly letting water to flow. - the place shouldn't be named 'apartment', it is a 'studio'
- There were no cockroaches - central location suitable for tourists - picking up keys without meeting the host
Stayed in December 2022
Reviewed: 20 November 2022
Radka
Slovakianoisy neighbors, bathroom without soap, rooms dirty, could not be heated, the room was as cold as a refrigerator, broken wifi
location
Stayed in November 2022
Reviewed: 27 October 2022
Mick
United Kingdomwe all loved the property just not the climb to get to it, it is 4 floors high and this was a challenge especially with a bit of shopping, but we knew this before we booked so we can’t moan
it was a very nice little apartment, it had all that we needed for a few days, great location central to what we needed, we would definitely use this place again
Stayed in October 2022
Reviewed: 22 October 2022
Elena
IrelandIt was quite dirty. The bed was uncomfortable and it was cold in the apartment
The location and the good communication
Stayed in October 2022
Showing 1 – 25
Saint Petersburg, Russia
Dubrovnik, Croatia
Lamai, Thailand
Burleson, USA
Zakopane, Poland
Dubrovnik, Croatia
Canela, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content