The water in room faucets was never hot enough.

I was seriously impressed with the caring empathic professional attitude of Mr.ARIES, a captain in the XYZ restaurant. Every morning he would see me arriving and already place the exact order I wanted for breakfast. An employee with such a caring customer-focussed attitude should be promoted immediately.

Stayed in June 2024

Nothing much to dislike, it was convenient and as expected. The views weren't particularly interesting/existent, and there isn't anything on the door step of much interest.

There wasn't anything in particular we were looking to see in the town, as we were just passing through, so it is nice that this hotel has everything within it. The slight exception was a washing service, however they do have a linked provider and can help you with that, however it's not a 24 hour service. Anyway, the rooms were nice, it's the tallest building in the town, however there are many other tall buildings, so no views unless your right at the top I presume (we were 2nd to top). The restaurant is nice, with good food and it's a pleasant environment. My 18 month old son decided to throw up on my lap half way through the meal, so the fact that I am saying the restaurant was a pleasant experience, is quite a compliment. The rooms and moderately sized, but they are comfortable with a decent centralised quiet AC system which was nice to have, having travelled down from the north and gone through some more basic areas. The porters were really helpful also to note. We parked right out the front and almost stepped directly into the lobby area, which was super convenient with babies, however I wonder in busy times if this gets congested with cars? There was a slight misunderstanding as we had requested a vegetarian option for breakfast, and they provided us with 4 small carrots and some bits of broccoli. (Possibly slightly exaggerating here, but it was close to that), so we picked a few more things off the menu, and the breakfast ultimately was really nice, however they then billed us, even though it was included, citing that the initial carrots and broccoli were the free breakfast. However, I have put this in the "things I like" section, as I discussed this with the manager, who was quick to get to the cause of the issue and admit error, as they had provided a vegan option instead, with a team member there not understanding the difference. This cost was therefore wavered.

Stayed in June 2024

The swimming pool is very small, the staff was not always nice, the hotel was very crowded.

Very nice hotel, good rooms. The restaurants were outstanding, the food amazing !

Stayed in May 2024

Staff was sooo welcoming, and friendly, and helpful, and hospitable.

Stayed in June 2024

It wasn't free. That is all that o think of. Everything was perfect as usual.

As always, the hotel was comfortable and professional, a completely enjoyable experience

Stayed in June 2024

The space of the room was quite tight and small.

The staff were accommodating and know what they were doing.

Stayed in June 2024

We requested for early check-in however it didn't happen

Food was nice

Stayed in June 2024

The breakfast experience was absolutely delightful.

Stayed in June 2024

None

Nice and clean good service and staff

Stayed in June 2024

the wifi is very slow

Brerakfast was good and the room is excellent

Stayed in May 2024

Next time will book room 602 nice room.

Great

Stayed in May 2024

The checking in process, my check in time was 3pm and i came to the hotel @4pm but still i was asked to wait in the lobby for almost an hour because there was no available room, and when i was given the fab key, i went back to the receptionist thrice because the door was not opening. The air condition unit was not working properly and the room was a bit hot.

The breakfast was awesome.

Stayed in May 2024

No wifi in my room

The room was really comfortable

Stayed in May 2024

Sink was leaking. Reported it but no action taken. Saw a couple of crawling insects. Told housekeeping to disinfect. They did.

Location Dining options, food selection, bar Comfortable bed Room size Transfer service Staff

Stayed in June 2024

Internet! Very patchy in the room. Not good

Almost everything was great

Stayed in May 2024

The location is great and the breakfast good, surely we'll be back in this hotel in my next travel to Tacloban, Philippines

Stayed in May 2024

A bit pricey ... Room too small.. and we experienced intermittent electricity only in our area..other rooms there are lights

Location... Cleanliness

Stayed in May 2024

Something they need to pay attention to is the bathroom down near the restaurant. It flashes so slowly. Some minor repair is needed in the room where stayed.

The location is good and the staff was very helpful

Stayed in May 2024

Rooms need to have blackout blinds. Rooms need to have hot water - water was only tepid

Rooms were well designed

Stayed in May 2024

You have to beg for towels and toilet paper but they will give it to you. ;)

This is the best hotel in Tacloban with its only legit competitor being the smaller but equally nice Ironwood hotel.

Stayed in April 2024

Room was a bit small

Comfortable bed and large pillows❤️

Stayed in April 2024

Breakfast was very poor - i would prefer to pay more for better variety including fruit and cereal.

Three restaurants - reasonable variety and convenient but food was of only just acceptable quality

Stayed in April 2024

They need to improved the WIFI connection in room 613. I was actually told that the issue has been happening for sometimes before and was not fix. To lessen the hassle, should have been fix from the first complaint received. I was moved to different room on the 2nd night of my stay. I called The reception 10am, morning shift forgot to indorse the issue. Luckily the night shift receptionist which also happens to be the receptionist in spa handled the issue pretty well and immediately moved me to another room. Also, the spa reservation needs to improved as I was cancelled twice for the spa booking. They have offered me room service massage but was really really late at 00:00 and I felt really bad for the lady who did the service. Instead of two hours, i only did 1 hour.

Staffs were so friendly and very accommodating. The reception was so friendly. All of them, the service they provided was superb! I could not see any faults. The spa team were so friendly as well. And lastly, the food and beverage team were angels!

Stayed in April 2024

When you exit the elevator there is always a strange smell on the main floor- I recommend aromatherapy.

We loved our breakfasts and meals in both restuarants

Stayed in March 2024