P. Zamora St.Tacloban City, Leyte, 6500 Tacloban, Philippines
#4 of 23 hotels in Tacloban
Guests' ChoiceBased on 736 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.4
Staff
9.0
Value for money
8.3
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Shella
Singaporeno exhaust fan in family room toilet.
bed is so comfy.
Stayed in September 2024
Reviewed: 15 September 2024
Andrew
GermanyThe receptionist made sure we got a room where the water was nice and hot. The doormen were very helpful. Mr.Aries in the restaurant was very helpful. My wife was very happy.
Stayed in September 2024
Reviewed: 13 September 2024
John
AustraliaThe hotel is showing its age. Apart from the building itself, the towels are old and shabby. Staff were doing repairs in the corridors which resulted in noise and dust. They ran out of supplies of body gel and shampoo. The staff are friendly but don’t cope well under pressure when the hotel is full and service standards suffer. They were not very responsive to calls for help
The bed and the pillows were comfortable
Stayed in September 2024
Reviewed: 8 September 2024
Keven
United StatesInitially put in a small twin room after booking an Executive Queen...after discussion was finally put in a larger family room. Although it was a free breakfast, there is room for better food...the chicken and waffles was for a lack of better terms...not desirable.
Accessibility of 3 restaurants on site, location of stores around to include a pharmacy
Stayed in September 2024
Reviewed: 7 September 2024
Leonardo
OmanThe wooden flooring and bathroom glass doors require maintenance immediately before these will hurt a guest. Overall, the hotel ambience, staff, the location and the food & beverages are above average.
I really like the location of the hotel being located in the heart of Tacloban city.
Stayed in September 2024
Reviewed: 6 September 2024
Mary
CanadaParking
Excellent service
Stayed in August 2024
Reviewed: 1 September 2024
Pearl
PhilippinesParking is not guaranteed
Food was superb
Stayed in August 2024
Reviewed: 27 August 2024
Bernadeth
United StatesBed is very firm. Toilets didnt flush well. They were painting and the smell was in the room.
Staff is amazing
Stayed in August 2024
Reviewed: 6 August 2024
Michael
Philippinesshower (shut off when turned to cold)
food, room, staff
Stayed in August 2024
Reviewed: 4 August 2024
Jannet
PhilippinesLimited parking space
The room is big, modern and clean
Stayed in July 2024
Reviewed: 3 August 2024
Riza
United Arab EmiratesThe wifi signal at 5th floor room 507 was not available. Staff offered to restart the router but it still didnt help because the signal gets lost when you go farther from the door. We were also given connection to the 5th floor wifi but the same issue was happening. Beyond the door and near the bedside the wifi signal was not available. I booked an executive queen room. And all thru our full night stay we were not connected to the network plus cellular signal was very limited further limiting my option to use my data.
Breakfast and location
Stayed in August 2024
Reviewed: 26 July 2024
Huanhong
SingaporeDrainage in the toilet can be further improved.
Very polite staffs, nice room.
Stayed in July 2024
Reviewed: 23 July 2024
Yngve
NorwayBreakfast took long time to serve, I guess it's okay even I didn't fancy it. That's about it.
Rent og pent, service minded staff
Stayed in July 2024
Reviewed: 15 July 2024
Vivian
Philippinesno bath soap provided
the food was amazing; didn’t feel like a budget hotel
Stayed in July 2024
Reviewed: 4 July 2024
Kevin
United KingdomThat I couldn't stay longer on this occasion.
This is a wonderful, boutique hotel that really shouts.come back again.
Stayed in July 2024
Reviewed: 30 June 2024
Jose
PhilippinesEntrance and lobby were small. Didn't seem promising but hotel was actually good.
Nice room. Modern feels. Resto, cafe and bar were good.
Stayed in June 2024
Reviewed: 21 June 2024
Andrew
GermanyThe water in room faucets was never hot enough.
I was seriously impressed with the caring empathic professional attitude of Mr.ARIES, a captain in the XYZ restaurant. Every morning he would see me arriving and already place the exact order I wanted for breakfast. An employee with such a caring customer-focussed attitude should be promoted immediately.
Stayed in June 2024
Reviewed: 20 June 2024
Ben
United KingdomNothing much to dislike, it was convenient and as expected. The views weren't particularly interesting/existent, and there isn't anything on the door step of much interest.
There wasn't anything in particular we were looking to see in the town, as we were just passing through, so it is nice that this hotel has everything within it. The slight exception was a washing service, however they do have a linked provider and can help you with that, however it's not a 24 hour service. Anyway, the rooms were nice, it's the tallest building in the town, however there are many other tall buildings, so no views unless your right at the top I presume (we were 2nd to top). The restaurant is nice, with good food and it's a pleasant environment. My 18 month old son decided to throw up on my lap half way through the meal, so the fact that I am saying the restaurant was a pleasant experience, is quite a compliment. The rooms and moderately sized, but they are comfortable with a decent centralised quiet AC system which was nice to have, having travelled down from the north and gone through some more basic areas. The porters were really helpful also to note. We parked right out the front and almost stepped directly into the lobby area, which was super convenient with babies, however I wonder in busy times if this gets congested with cars? There was a slight misunderstanding as we had requested a vegetarian option for breakfast, and they provided us with 4 small carrots and some bits of broccoli. (Possibly slightly exaggerating here, but it was close to that), so we picked a few more things off the menu, and the breakfast ultimately was really nice, however they then billed us, even though it was included, citing that the initial carrots and broccoli were the free breakfast. However, I have put this in the "things I like" section, as I discussed this with the manager, who was quick to get to the cause of the issue and admit error, as they had provided a vegan option instead, with a team member there not understanding the difference. This cost was therefore wavered.
Stayed in June 2024
Reviewed: 20 June 2024
Karl
BelgiumThe swimming pool is very small, the staff was not always nice, the hotel was very crowded.
Very nice hotel, good rooms. The restaurants were outstanding, the food amazing !
Stayed in May 2024
Reviewed: 20 June 2024
Jason
United StatesStaff was sooo welcoming, and friendly, and helpful, and hospitable.
Stayed in June 2024
Reviewed: 16 June 2024
Kevin
United KingdomIt wasn't free. That is all that o think of. Everything was perfect as usual.
As always, the hotel was comfortable and professional, a completely enjoyable experience
Stayed in June 2024
Reviewed: 15 June 2024
Abadingo
PhilippinesThe space of the room was quite tight and small.
The staff were accommodating and know what they were doing.
Stayed in June 2024
Reviewed: 14 June 2024
Shar
AustraliaWe requested for early check-in however it didn't happen
Food was nice
Stayed in June 2024
Reviewed: 13 June 2024
Mary
PhilippinesThe breakfast experience was absolutely delightful.
Stayed in June 2024
Llandudno, UK
Ýpsos, Greece
Reno, USA
Mobile, USA
Tiszafüred, Hungary
Dolní Dunajovice, Czech Republic
Albufeira, Portugal
Fermo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content