location/staff

Stayed in August 2024

Smart TVs not connected to internet. Balconies.locked. bathroom needs improvement. Shower head and pressure not very good, bath wouldn't drain properly and plug function broken.

Gym, pool, buffet, room facilities

Stayed in September 2024

Breakfast was nice and the location was perfect.

Stayed in September 2024

food was good for both dinner and breakfast

Stayed in September 2024

No comment. Everything was great.

The breakfast was incredible

Stayed in September 2024

Everything was perfect

The bed, cleanness, best bath tub

Stayed in July 2024

- Bathroom and kitchen facilities needs improvement as the quality deteriorates over the years. - During breakfast, close monitoring and immediate replenishment of buffet food, refreshments and plates/cups/glasses.

Always our go-to home when visiting South Luzon. Clean, safe and secure building and surroundings, friendly staff, and convenient location to commercial complex.

Stayed in August 2024

Brown water iwasvcoming out of the shower. It really looks like dirty water. Had to keep it running till water gets clear. Also, it takes a while for water to drain while you shower. When I mentioned that to reception, he kind of dismissed what I said about it because there's another guest next to me. There was nothing to feel embarrassed about if he had known how to address it. After checkout, the experience wasn't that great, so you should also consider checking the room or booking fee.

The room temperature was good. Comfortable bed and pillows. Washing machine easy to use. Great also that there are TV in the living area and another one in the bedroom. Great selection of food during breakfast.

Stayed in August 2024

Thank you for the birthday song and to the staff they were accommodating especially Christian. Thank you again and will definitely come back anytime soon.

Stayed in August 2024

None.

I am writing to express my heartfelt gratitude for the exceptional service and hospitality our family received during our recent stay. Celebrating my 50th birthday at your hotel was a truly memorable experience, and I am deeply appreciative of the efforts made by your team to ensure our stay was comfortable and enjoyable. The room upgrade to one with a bathtub was a delightful surprise and added a special touch to our celebration. The room was immaculate, and the amenities provided were top-notch. I would like to extend my sincere thanks to the entire staff for their professionalism, warmth, and attentiveness. Every interaction, from the front desk to the housekeeping team, was marked by genuine care and a commitment to excellence. Your team’s dedication to providing outstanding service did not go unnoticed and made our stay truly exceptional. Once again, thank you for making my 50th birthday celebration so special. The family looks forward to returning in the future and will certainly recommend your hotel to friends and family.

Stayed in August 2024

Very convenient location, great space, and facilities. The best aspect of the Somerset Alabang are the people!

Stayed in July 2024

Transport to nearby areas should be free and arranged for guests. This is how excellent hotels do business. Offering this only on weekends os not sufficient.

Facilities, cleanliness, hospitality, breakfast - good selection but can add more, location and proximity to malls, establishments

Stayed in July 2024

none

convinient clean friendly and accomodating staff

Stayed in June 2024

None

Staff, the lobby smells nice

Stayed in June 2024

None

Well maintained property, spacious, complete facilities and provides value for money

Stayed in June 2024

No AC on the lift

Breakfast buffet is amazing

Stayed in May 2024

Nothing

I like everything, this is my 4th time of staying in Somerset

Stayed in April 2024

My one bedroom unit was smaller than the previous room I stayed in before i(same type and price). Breakfast choices are also limited this time.

Staff is very friendly and helpful. Location and facilities are also great.

Stayed in May 2024

Washer/dryer was confusing to operate.

Clean and well equipped. Nice breakfast.

Stayed in March 2024

The breakfast wasn’t great, some of the food even though it was still early in the day seemed stale / old. Lunches and dinners were great though!

The hotel and staff were amazing. The rooms were clean and comfortable.

Stayed in May 2024

This is our go to place to stay. One bedroom suite with kitchen, laundary and spacious living. Perfect location near malls, restaurants and access North and South. The staff (especially Jerry and Christian) are friendly and wonderfully accommodating. Great little spa, gym and kids area too

Stayed in February 2024

n/a

comfort

Stayed in April 2024

The drains of the sink and the shower took time. We called in to repair and a staff came in to fix it. It got fixed for a while but the problem recurred. But this problem is very minor. It did not even bother us.

The room was spacious, comfortable and clean. The receptionists were very accommodating. I stayed for 4 days because of a work trip. I extended for another day so I could enjoy the room itself without having to think of work. The receptionist allowed me to stay until 3pm free of charge. They knew they’re into hospitality and there’s no better way to show that than by being accommodating.

Stayed in April 2024

there was a wedding/event/music festival right across at the time i was there so it was a little difficult to sleep early. not the hotel's fault though

chose it due to proximity to an event I'm attending, but otherwise will not recommend for tourists. room was the right size for 2 people, clean, and comfortable. breakfast was good! checkin and checkout was a breeze.

Stayed in February 2024