You can see signs of ageing and the hotel will do well to refurbish their rooms.

We loved the fact that there are still fish in the sea (many beaches, incl. those that belong to resorts in the same price category, don't have them any more)! My whole family enjoyed swimming in the sea. We really do hope you keep up efforts in keeping your seas healthy. You'll be our first and last stop in Lapu-lapu, if you do. The staff at Shangri-la Mactan are exceptional. They were genuinely helpful and friendly.

Stayed in June 2024

Breakfast was amazing! Love the staff!

Stayed in May 2024

Very clean

Everything

Stayed in May 2024

Staff is very friendly good food many choices

Stayed in June 2024

The urban area around the resort is quite run down

Amazing facilities, different restaurants, friendly staff, beautiful grounds, relaxing spa. The resort was very grand. Loved the snorkeling right off the private beach.

Stayed in May 2024

Most of food has a pork and we are as Muslim we didn’t eat pork or anything from pork products.

Best place visit ever for relaxing and honeymoon

Stayed in May 2024

Everything . I just wanna say to all The lobby lounge bartenders and servers especially Lisa the manager she does and outstanding job and great customer service .

Stayed in May 2024

Awesome grounds with many activities, clean beach and lovely pools

Stayed in May 2024

The price is very high compared to how oldish the facilities are, although we expected that already. The spa sessions cost 6-8 times more than on regular places so you are either forced to pay western prices or go outside the compound. Restaurants were okay but not super amazing and very little variety to stay more than 2 days. Hotel could also be more eco-friendly.

It’s an oasis hotel in the middle on nowhere, really a place you go to stay in as there is nothing around to do. The pools were nice and all the staff is really friendly and kind. Breakfast at Acqua was good (the other restaurant was overcrowded and too loud). The room was always clean and fresh, bed was comfortable. Ice creams were very nice too.

Stayed in May 2024

Pool, beach 🏖️, club lounge, lobby bar lounge

Stayed in May 2024

In May the Tides restaurant is too hot. And since reception is open, it's warm there too if there is no breeze.

Staff was,superb. All of them. Room was superb, even for Shangri-La standards. We had a stay well above expectations.

Stayed in May 2024

The Air condition didn’t work as we as was expecting they need to upgrade there air conditioning system throughout the whole property even in the the YesterdayTide restaurant

Used all the amenities on the property and went Chi spa which was excellent

Stayed in May 2024

It‘s a huge, somewhat anonymous complex. Would be great if the main lobby had air conditioning.

Clean, luxurious, well located, excellent staff.

Stayed in May 2024

too expensive charge for babysitter compaare with other 5~6 stars hotel. other thing was ok price.

service was very nice some of not but most of staffs are very kind and feel safe at there.

Stayed in May 2024

None!

The kids play area

Stayed in April 2024

We had such a wonderful stay at the Shangri La to celebrate my 30th birthday. Our room was so beautifully presented with gorgeous views over the pools and beach. The selection of food at breakfast time was the best we've ever had in any hotel. The staff were so kind, helpful and attentive. The pools and beach were immaculate and in very good condition. In terms of activities there's a whole list to choose from, we did the snorkel safari one afternoon which was amazing and also attended yoga on the Saturday morning during our stay. We also visited the spa facilities which were beautiful and used the outdoor pools there. We would 100% recommend staying here and particularly enjoyed our upgrade to Ocean club where we had access to the Club lounge with complimentary drinks and snacks. Overall an incredible stay and one we will always remember!

Stayed in April 2024

N/A

The breakfast was perfect. With a wide variety of food selections

Stayed in April 2024

I think maybe the room, the room is ok, but you can feel it’s old. The feeling of the hotel buildings are old ones, not really renovated.

I love the vibes of the hotel, most of staffs, and specially the scenery!!! The beach is really beautiful, well maintained. The foods are also delicious.

Stayed in March 2024

None

Clean beach and pool. Friendly staffs. It's good for family vacation with or without kids. Definitely a fun relaxing place.

Stayed in April 2024

Room interior and layout a bit dated, but not a major issue for us.

Had everything a family might need. Pools, slides, beach, indoor facilities, good restaurants.

Stayed in April 2024

Ambience/room/food .. perfect! All staff are welcoming and accommodating. Bravo Mactan Shang !!!

Stayed in April 2024

The room should be a little bit updated. Old wooden furnitures They charge to.rent nearly everything for watersport activities

Facilities and excelent service Great breakfast

Stayed in April 2024

Extra charges for golf and some activities were disappoint espicaially after paying for the ocean club access. The price for the buffet was very expensive $$$$. Good selection of foods but not a lot of food options for vegetarians.

The beach access, pools and facilities were amazing. The staff were very friendly and helpful. Kids zones were great fun good value for money.

Stayed in April 2024

Ocean wing very good.

Stayed in April 2024