Not much to say here, if you can get stay prices that are reasonable for you this is a great, no fuss option.

This is a good hotel in central Panama City. Great value compared to an air b&b and the staff is very attentive to your needs. Rooms are cleaned and refreshed daily, breakfast was good with variety, tons of restaurant options and lovely city views. There is also a solid gym and spa which was well used during our stay. On the 2nd night we had an electirical issue which was promptly dealt with and to our surprise we were treated to a complimentary bottle of wine with cheese and fruit platter. No complaints on this one.

Stayed in May 2024

Communication

Central Location, beautiful inside

Stayed in May 2024

Room was spacious and basically comfortable,but could have used more comfortable chairs. While hotel food was. bountiful and diversified and reasonably well prepared,it was not the fine cuisine one would expect at a 5 star hotel.

The concierge service was outstanding in every way especially Gabriel who. watched for and anticipated our every need. All service personnel. were warm ,gracious, and did their jobs well. The hotel location was central and convenient to all of the wonderful attractions of Panama City.

Stayed in April 2024

location

friendly staff. clean

Stayed in May 2024

The Hotel is a business, so much a business that you have to negotiate the price of stay every time you arrive, the constant price fluctuation makes it rather uncomfortable because you are paying more money for the same benefits.

Sortis is a great hotel with a very open location to move freely through the city, every restaurant is nearby and you can enjoy yourself at the mall 3 mins away.

Stayed in April 2024

The spa

The convenience and the amenities

Stayed in December 2023

nothing

lots of bars and restaurants

Stayed in October 2023

No complaints or issues from me.

I was very impressed by the decor of the hotel from entering the lobby. The hotel lobby staff were very helpful and friendly and my room was amazing. Very good value for money. Spacious. And a good view of the room. Food was also very good.

Stayed in June 2023

Needs a good cocktail bar. The one I visited didn't have the cocktail i wanted off the menu, poor atmosphere in the bar. We had to go outside to another bar outside.

staff all very helpful, loved the pool area. Breakfast and lunch were good.

Stayed in May 2023

Staff forgot a few things. Scrambled eggs were not good this time (I.e. blender) and breakfast selection was more limited compared to 2017 or 2019. Music in hotel restaurants was annoying but it always is. Rooms pretty basic and desk not clean enough for a five star hotel.

Still the best hotel in the area. Actual maintenance of the property. Friendly staff. Traffic seems to be picking up again. Good gym and good service overall.

Stayed in March 2023

Service at the Sports Book was too slow. Food could be better at most of the restaurants.

Great collection of bars and restaurants.

Stayed in February 2023

the room AC was a little warm in the night

the pool area is just great

Stayed in November 2022

breakfast not so good, cant leave luggage on the hotel prior go to the airport because they cant commit that the computer will not be stolen

piscina e academia

Stayed in October 2022

No complaints- breakfast improved from previous week

Stayed in October 2022

The trip was amazing. Great staff, especially happy to have met young Omar and Juan. Two teenagers that were so helpful and polite for our entire weekend stay. They also speak fluent and were so helpful always.

Stayed in October 2022

Breakfast offering no longer matches the cost

well positioned hotel for my stay, comfortable bed, clean room. feels very safe for solo female traveller

Stayed in October 2022

The ambiance at another hotel was better, the jacuzzi was cold not hot.

Breakfast was ok, the spa was the best.

Stayed in August 2022

Everything was good, the staff was very friendly and beyond nice

Stayed in August 2022

The rooms smelled damp, possibly mildew, and the AC struggled to keep the room cold. They need to seriously work on the humidity in the hotel.

They have a really good breakfast at the hotel. The staff was very friendly and helpful. The pool is great and well positioned.

Stayed in July 2022

It’s not as clean as it could be. The carpet wasn’t vacuumed when I checked in, corners of bathroom and tables dusty, light switches and headboard were all dirty. Towel quality needs upgrading. Rooms are not sound proof as I could hear coughing and flushing next door.

Modern, beautiful and great staff. close to restaurants if you don’t want to eat in.

Stayed in April 2022

As the sockets are of a different type than the european ones (my bad for not knowing it), it had been a nice touch if they could lend out an adapter. Breakfast (just 1 cappuccino) a little too expensive

Very quiet room: the door is built to be very well isolated from the corridor and the panoramic window is equipped with soundproof glass. Nice room and bathroom, comfortable beds. Very friendly employees.

Stayed in March 2022

nothing.

it is a bit of a hidden gem, with a marvellous pool area, great restaurants and very polite staff.

Stayed in April 2022

- The room is modern and comfortable but there’s no care for details. The same is for the pool area too.

- The staff is king and very helpful. - The pool itself is amazing.

Stayed in March 2022

I used to stay at the hotel two years ago and was able to use the gym 24 hours per day and the pool until late. Now both are super restricted in terms of opening hours to the point where a business guest such as myself working typical working hours can not use either facility which is a big negative especially when stating for 14 days as was my case.

Love the restaurants (especially the 24 hour one).

Stayed in March 2022