2 Remarkables Crescent, 9300 Queenstown, New Zealand
#86 of 87 hotels in Queenstown
Guests' ChoiceBased on 420 hotel reviews
6.0Cleanliness
6.6
Comfort
6.8
Location
8.1
Facilities
6.0
Staff
6.6
Value for money
6.5
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 November 2024
Elly
AustraliaThe facility very limited the towel only get hand towel, the kettle have to go inside the house and have to use code number, it just lucky because the staff was friendly and helpful
The property is close to the airport and shopping centre
Stayed in November 2024
Reviewed: 14 November 2024
Joost
NetherlandsWe found 3 bed bugs in the pillows and sheets. This gave us an eary feeling about the bed so we didn’t sleep very comfortable.
Convenient location near the airport. Staff was friendly and allowed us to check in early.
Stayed in November 2024
Reviewed: 24 October 2024
Jo-anne
AustraliaWould have liked a kettle, tea, coffee, and UHT milk. Also a chair or small chest to put bags clothes etc on.
Great contact and good instructions re access to room and payment. Very quick and easy. Really liked the lock book for the key. Perfect location for us. Near supermarket and restaurants. Hooks for clothes were a good idea.
Stayed in October 2024
Reviewed: 2 October 2024
Mark
New ZealandNo heater in room. No jug.
Location
Stayed in October 2024
Reviewed: 19 September 2024
Roxanne
AustraliaThe room was pricey for what it was, 2 beds and a bathroom, but the beds are comfortable. Thin walls so can hear loud snorers in rooms adjacent.
The house was close to the airport, an easy walk.
Stayed in August 2024
Reviewed: 9 September 2024
Michael
AustraliaThe yard was in poor condition. The inside was dusty and scrapy. The bed was great. A hostel type of accomadation with a shared bathroom. Fire extinguishers are just sitting on the passage floor and there was a security camera roughly wired. Our ground floor room had a wooden floor above so the noise from upstairs was disturbing. The shower was good with plenty of hot water. No toilet roll holder so the toilet roll just sat on the window sill.The room had a TV and a heater but no fridge. There was a fridge in the shared kitchen but it was off. There was a chest of draws and a clothes hanging rack in the room. The bathroom was also the laundry for the facility - staff use only. Overall because we go camping and travel in the outback the room was like a basic hostel type of stay and manageable. Not suitable for someone looking for the comforts of home but OK for an overnight camp. Perhaps a bit pricey for comfort but for location probably appropriate.
The location was a short trip from the airport, which was great after a long day of travel.
Stayed in September 2024
Reviewed: 8 September 2024
Deepa
Australiawould have been nice to know there was access to a kettle, basic things etc. If there was a fridge that was turned on it would have been good to store food (my milk soured etc). Also providing basic things like tea coffee sugar and milk (even creamer).
Great location, comfortable bed and good shower facilities -generally good value. Quiet neighbourhood /surrounds.
Stayed in September 2024
Reviewed: 7 September 2024
Kaylee
New ZealandThat it didnt have a small kitchen facility to fill drinks or make coffee etc had to use bathroom tap water
The price was reasonable. And was comfy for what you where pying for
Stayed in September 2024
Reviewed: 6 September 2024
April
AustraliaThe room is tiny Shared toilet, couldn’t find a bathroom Unusual payment arrangements Ridiculously expensive for what it is
Proximity to the airport
Stayed in September 2024
Reviewed: 31 August 2024
Peng
AustraliaLack of basic Facilities , even no kettle in the room , the whole place not quite ready for hosting
Nice mountain view and good location
Stayed in August 2024
Reviewed: 22 August 2024
Megan
New ZealandWasn't quite sure how to check in but the owner happened to be there
The view, and the ease.
Stayed in July 2024
Reviewed: 13 August 2024
Kimberli
New ZealandIt was noisy as thin walls. No tea making facilities.
Close to the airport. Bed was very comfortable.
Stayed in August 2024
Reviewed: 16 July 2024
Kauriclothing
New ZealandOur TV's volume didnt work. We could hardly hear the tv...
Stayed in July 2024
Reviewed: 17 June 2024
Wei
AustraliaThere is no TV program because no antenna is connected at all. There is no lamp on the bedside table.
good both location and clean
Stayed in June 2024
Reviewed: 23 May 2024
Elizabeth
New ZealandIt wasnt super clean and we needed more bed covers. An electric jug with some cups and a few tea bags / coffee satchets would have felt like a great addition
The heater kept the room warm / the bed was comfortable / the place was very quiet / it was located very handily to Supermarket, long term car park and airport
Stayed in May 2024
Reviewed: 20 May 2024
Portz
New ZealandNone
Everything
Stayed in May 2024
Reviewed: 7 May 2024
Aldrin
AustraliaCannot use wifi. Only for a short stay and not advisable for more than a 1-night.
Near Queenstown airport. Nearby shops and restaurants.
Stayed in March 2024
Reviewed: 1 May 2024
Andrea
New ZealandRoom was cold
Easy access to airport
Stayed in April 2024
Reviewed: 1 May 2024
Andrea
New ZealandCold no heating, moldy bathroom
Easy access to airport
Stayed in April 2024
Reviewed: 29 April 2024
Philip
United KingdomBit of a weird one, the aim seems to be that you pay for the room, rock up, stay and leave without meeting any staff. I didn’t see anyone who admitted to being connected with the management or saw any evidence of room servicing. I did meet an interesting character hanging around when I recced the place in the morning of check in. This model might work well for New Zealanders but has a couple of issues if you are traveling from abroad without good communications: a roaming phone with data. I was saved by the local library computer access. Issues: 1. The room is accessed by a coded lock on the door, the front door is always open, if you have the code you can get in, if not you can’t. The owner sends you the code by email the day before you arrive even though you have already paid. The character above told me of a woman who had lost her code and couldn’t get in for hours. I had been traveling for days and had no code, forewarned with no phone I headed off to the library (Past shops) to spend an hour or so getting a code by emailing the owner on a new email address, he was quick to respond, seems to monitor email closely. Apparently there is WiFi but you need the code which did not help. Note: make sure you have a copy of your booking and any messages on paper and a thumb drive/memory card, set up data roaming or get a local data SIM @ $20, on your phone. 2. I booked through Booking.com at a price: pay owner, the owner then sends an invoice to be paid through PayPal with a PP fee added within 12 hours, as far as I could see there is no way to pay this without the fee which I would not have paid, if the vendor chooses a payment method he pays the cost, unfortunately there were only limited options for booking accommodation at the time and I was on a tight schedule to travel next day. If you are happy to pay the fee not an issue, if not you might want to avoid this property on principle or if the price is marginal.
The room with toilet it was modern, clean with two firm comfortable single beds as booked. I don’t recall any kettle etc. bulk toiletries were provided in separate common shower/laundry room, plenty of hot water. I could not decide whether or not the washing machine was for use by guests, one sign said not another implied yes, I guess there was no one to stop you if you wanted to use it. Although nearish to the airport, walkable but easier by bus: Remarkables Shopping Centre #1 (Less frequent #3 has bus stop just across the road) - ‘Bee’ card & top up from news agent at airport, also needed for Queenstown bus #1, is quiet, I don’t recall hearing any plane. Shops (New World) are close by: 5 mins, lakeside walk into Queenstown: 8Km also nearby, close by bus to airport, walking path to/in Remarkables via golf course (Don’t know if public) also near. If you need to be in Frankton, a pleasant place to stay.
Stayed in March 2024
Reviewed: 25 April 2024
Phil
New ZealandCould be cleaner and have tea coffee facilities
Stayed in April 2024
Reviewed: 21 April 2024
Andrea
New ZealandThe bathroom needs to be cleaned mold on walls, shower needs a good clean as well.
Easy access to airport
Stayed in April 2024
Reviewed: 3 April 2024
Animesh
AustraliaAs its a cold place, just a kettle in the room or even a small kitchen facility to get some hot water would've been perfect.
It was clean and as per the description, hence no issues there.
Stayed in March 2024
Reviewed: 2 April 2024
D
New ZealandThe television wasn't working, I couldn't find any heating and it was very cold that night. If you have a vehicle it is parked out on the street.
Close to the airport.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content