Parking and having to lug all our gears from a carpark further away from apartment. No trolleys for carrying alot of bags

Space and location

Stayed in June 2024

The parking situation

Close to everything

Stayed in May 2024

Parking was hard

Stayed in June 2024

Parking ok but need to be told about the tow truck that comes round all the time

Stayed in May 2024

A bit noisy at night

Location is great. Parking is good and make sure you book ahead. Room is spacious with good facilities for light cooking and laundry.

Stayed in June 2024

Better markings of the Entrance way …rather hard to see from the street at night

Location was great. Room was a good size . Parking was a bit tricky so we parked on the street Nice and quiet very warm as well

Stayed in June 2024

The bed was very hard and uncomfortable and the tv was about 20 years old. The bathroom had an interesting smell

Really good location and the staff were amazing and so helpful

Stayed in June 2024

Having to wait outside as nobody would let us in!

Clean

Stayed in April 2024

Check-in!!! If you booked quest on Ward street. I tell you, it was so frustrating! I asked if I could check in early which was fine. I also reserved a car park which was located @ the back of hotel. I was told that we could go in earlier which we did. Found our designated car park. HEADS UP, make sure to ring reception to tell them you have arrived @ your car park.or your car will be towed away. Got to the front of the building. Door does not open .You have to talk into an intercom. There is no1 manning the reception which was located inside the building. You can't get in! Very frustrating & also embarrassing having to talk into an intercom whilst people are walking past. In the end I rung them on my phone. Only to be told that it was busy in Quest on London street and she would get the key there in half an hour. I thought I'd take a look @ the mall & return & hopefully key would be there. Got back & you guessed it doors locked! no1 manning reception. Rung them & they said they would open the door from their side to let me into the building and I would find the key to my room in the envelope that was located on the table INSIDE the building THAT I COULDN'T GET IN!!!! No phone call from them to let me know they were there with key & they were leaving it. I spent most of my time trying to get into the building!! I was very frustrated & annoyed! So happens, when a guest exited the building, I was able to get in. I grabbed my envelope & made my way to the room. Anyone could enter the building if someone exits and grab those envelopes which held keys to your room. At that moment, I felt unsafe! The room smelt a little stale but clean. The door to balcony didn't lock. City view was the back of the hotel! Disappointed! You need to hire someone to man the reception at all times Customers that have travelled from afar just want to check in & relax!!

Awesome, that it was close to the Mall, Starbucks & within walking distance to the skycasino & restaurants in Victoria street.

Stayed in March 2024

Bathroom had a stale, almost old/uncleaned musty smell. Having to go to London St to pick up keys from Ward is a bit silly, this also wasn't stipulated when booking. Lack of parking available or even offered.

Location, very central to cbd and eateries.

Stayed in March 2024

The view and parking situation. Waste of time having a washing and dryer that needs ventilation - when there isntany

Lounge, kitchen, bathroom, bed, the shampoo

Stayed in March 2024

The bathroom vanity was quite small to put cleansers and hair products on.

I liked the comfortable beds and the large bathroom area.

Stayed in March 2024

On entry there was a very strong smell of old vomit which didn't smell like it had been attempted to clean up The elevator was also very clanky and may need a check up. The price made sense for the room and location however customer service although good when I didn't realise that I hadn't booked a carpark the clerk was quite short with me nor understanding.

Room was comfortable, spacious and clean in good central location.

Stayed in March 2024

The checking in we had organised an early check in and the apartment wasn’t manned we rang the property and they told me they didn’t have my booking. So very disappointing but it got sorted and everything else we well

Everything in the apartment

Stayed in March 2024

No one in reception on arrival - very confusing trying to stand in street to get in. A txt message advising of this would have been extremely help

Room great, general comfort cleanliness and location spot on.

Stayed in February 2024

I never met the reception staff, I was unable to return a letter they requested as they had marked me down as a late arrival. The washing machine was dirty and I was unable to wash my clothes and I was not able to report this to the staff because there was no one to talk to.

Stayed in February 2024

smell, think from renovations but not sure.

location, plenty of room, comfortable, helpful staff

Stayed in January 2024

Parking

All very clean and new. Spacious well equipped apartment

Stayed in January 2024

The only place the roll away bed would fit was directly under the heat pump which meant we couldn’t use it to cool us at night as it froze our 7 year old

Location was fab

Stayed in January 2024

Arrived after reception hours, had to phone some helpdesk to get admission. Paid for secure off-street parking, which was simply a few tow truck-patrolled spaces behind the building.

Convenient location. The room was spotless, and there’s an awesome Indian restaurant downstairs :-)

Stayed in November 2023

No parking no reception

Kitchen facilities

Stayed in December 2023

Location is excellent. Rooms are very clean, modern and well fitted out. Secure parking with east access was also appreciated.

Stayed in December 2023

Nothing

If the price is right, we will always stay here.

Stayed in May 2024

Loved the location, the size of the one bed apartment, the secure parking and secure entrance into the building. Great shops nearby as well as restaurants. Great to be right in the city centre.

Stayed in June 2024