114 Lake Terrace, 3330 Taupo, New Zealand
#48 of 58 hotels in Taupo
Guests' ChoiceBased on 259 hotel reviews
7.4Cleanliness
8.0
Comfort
7.8
Location
8.8
Facilities
7.4
Staff
7.5
Value for money
7.5
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 6, 2024
Gulina
New ZealandWe couldn’t get the spa jet working. No shampoo, only a tiny pouch of hair conditioner and hard soap. Nothing special.
Stayed in June 2024
Reviewed: June 6, 2024
Gulina
New ZealandAuto lock of doors and one set of keys for a room
Location
Stayed in June 2024
Reviewed: June 5, 2024
Andy
AustraliaThe bed wasn't that comfortable. Had very thin sheets for such a cold environment, and a light blanket
Was, a nice tidy room
Stayed in June 2024
Reviewed: June 4, 2024
David
New ZealandThe toilet was in poor condition. The seat was broken on one side - so it was not very comfortable to sit on. And the floor bolts on one side of the toilet bowl were loose on one side, so it was not pleasant to try to use. The jug cord was melted on one place on the cord (I think someone had sat it on a hot element). This is very dangerous.
Stayed in May 2024
Reviewed: May 30, 2024
Denise
New ZealandSmall issue of there being no info on working tv remote. Us oldies struggled a bit.also no info on what was available locally for restaurants etc. I suppose everyone googles !!! So we need to catch up 🤗
Quiet,handy location. Met all our needs. Would love to stay again.
Stayed in May 2024
Reviewed: May 24, 2024
Christina
New ZealandBed mattress was the most uncomfortable mattress we have ever slept on.
Location
Stayed in April 2024
Reviewed: May 21, 2024
Marijan
New Zealandto have some one to help when one comes to the motel, I never realized that is self check inn motel, some other people had same problem need to drive to another motel to get information to enter the motel, unacceptable!!!!!
Stayed in May 2024
Reviewed: May 19, 2024
Cristian
ArgentinaAircon filter needed a very good clean (smelled), booking.com ad needed better explanation of it being e-motel.
The location, good parking, great room.
Stayed in May 2024
Reviewed: May 13, 2024
Bryan
New ZealandSee above re location.
The location across from Lake was good. But the advertisement stated lakeside view. This was not the case re from motel itself. Had to go onto balcony and look around to left to view smallish aspect of Lake.
Stayed in May 2024
Reviewed: May 12, 2024
James
New ZealandSpa bath broken, booked for that reason
Nice warm room
Stayed in May 2024
Reviewed: May 10, 2024
Helen
New ZealandBed was SO Hard I could not sleep all nite on it as it was so uncomfortable. Pillows were heavy ,high and Hard too, only 1 pillow was not as high amongst 4. I couldn't get the jets to stay on in Spa. I couldn't push knob in to enable having a shower so therefore couldn't wash my hair. Only supplied sachets of shampoo/condioner all in 1 anyway. Carpets needed cleaning.
Afternoon sun, small veiw of lake from shared balcony, electric blanket
Stayed in May 2024
Reviewed: May 5, 2024
Sarah
New ZealandWe thought we’d booked a room with a view. So a tiny bit disappointed ~ but could have been our error. So no real problem.
Location, size of unit, friendly staff, heated pool
Stayed in April 2024
Reviewed: May 4, 2024
Suzanne
AustraliaNeeds updating
Location
Stayed in April 2024
Reviewed: May 4, 2024
Min
New ZealandThought it was a bit tired and run down
Good location
Stayed in April 2024
Reviewed: May 3, 2024
Iain
United KingdomCheck in arrangements were problematic as we did not receive the email with the code and had to phone for it.
Accommodation was very comfortable and handy for a swim in the sea across the road.
Stayed in March 2024
Reviewed: May 2, 2024
Steve
AustraliaThe shower rose was faulty had a hard time adjusting the water temperature.
House keeping was excellent, very friendly and informative.
Stayed in April 2024
Reviewed: April 30, 2024
Suzanne
AustraliaA bit dated
Location
Stayed in April 2024
Reviewed: April 29, 2024
Rae
CanadaThe beds were too hard (hahaha goldilocks) the noise from the people upstairs, and no access to streaming channels on tv
The location was good and it was very clean
Stayed in April 2024
Reviewed: April 28, 2024
Marcia
New ZealandConvenient close to everything Was very comfortable
Stayed in April 2024
Reviewed: April 27, 2024
Jane
New ZealandThe placed smelt of old smoke, beds so hard, as were the pillows! So hard we had to sleep using the couch cushions! Heat pump had no heat. Luck, they had an old wall heater, which clicked on and off all night.
You get what you pay for. Aka cheap price.
Stayed in April 2024
Reviewed: April 26, 2024
Adele
New ZealandNothing- such good value!
We had two comfortable beds, a great shower and it was so good having Netflix available:-)
Stayed in April 2024
Reviewed: April 17, 2024
Bethany
New ZealandNothing.
Clean, staff were prompt and good with communication of our check in, great facilities and good shower.
Stayed in April 2024
Reviewed: April 16, 2024
Evalyn
New ZealandThe curtains and pillow smelled like stale cigarettes
Location, very clean and tidy, good off street parking
Stayed in April 2024
Reviewed: April 13, 2024
Tracy
New ZealandCarparking very tight, and booked a room on the ground floor but ended up upstairs, very hard for my mum to climb the stairs.
1 night stay
Stayed in April 2024
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