If a person is looking for a luxury hotel, encounter falls short. A value hotel for solo traveler it is the best. Staff food location. Exceptional service.

Location just about perfect. Restaurant greatly improved over last visit 5 years ago. On hot time of year. Appreciated AC.

Stayed in May 2024

Very limited options for the breakfast. The food is also not good in the attached restaurant.

1. The location 2. Proximity to Thamel market and restaurants 3. garden though small

Stayed in May 2024

The latch of the bathroom was broken. And since my son has just started crawling, he was heading straight to the bathroom. When we asked to fix it, they did a makeshift arrangement and secured it with a thread. It worked though.

Small but nicely crafted property in the next of the hustle and bustle of Thamel. Even the outside is lively and busy, hotel has a cosy and laidback vibes. Breakfast is simple.

Stayed in April 2024

The chanting music during breakfast.

Room is beartful and very clean Bathroom is very beautiful. Shower was very nice with a powerful stream of water.

Stayed in April 2024

There's no doorhandle on the inside of my room door to get out so I had to use the sliding locks to grab to open the door . One is up high and one is down very low. I found this a little strange as I've never seen a door without a door handle on the Inside of a room.

The outdoor seating area in the center of the space is absolutely stunning with all the greenery. There are also two large covered areas in case of bad weather. The staff who work in the restaurant are absolutely amazing, helpful, and polite,

Stayed in April 2024

Hot water heater work slowly.

Good environment. We stay for 2 days. Good for family. Nice restaurant with outdoor sitting area and good food. Room was nice and clean. Near the Pokhara tourist bus stoppage, only 5 minutes walking distance.

Stayed in March 2024

Bathroom lock was open, try to repair it with strings. Could repair it soon. Hot water takes more time to start.

Nice Location. 5 min walk from Pokhara tourists bus stop. Beautiful place with grdens and outdoor sitting space. Food was good. Service was good. Little inside from main road so less crowded and sound. Nice view from back side. Love the environment. Good amenities.

Stayed in April 2024

Very good value for money. Room is clean, spacious and with all conforts and facilities, also the bed is confortable. The staff and the receptionist Pramila have been very helpful and welcoming. Breakfast was very good for both quality and variety. The place has a lovely relaxing garden where to enjoy the breakfast. The location is central, you have just to cross a road and you are in the middle of Thamel with all shops,bars and restaurants.

Stayed in March 2024

There needs to be a lot of improvement with the spa and services offered. There was no heating or hot water available. I requested a two-hour massage but received one hour (and it was very cold in the room). Despite this, the therapist gave a great massage. The pedicure given was not a pedicure - my feet were soaked in cold water - the therapist did not have the proper implements to provide a professional pedicure (or the experience). It lasted for about 15 minutes, with me cutting my toenails and the therapist using only a pumice foot paddle on the soles of my feet - no trimming of cuticles, no foot massage, etc.

At the reception desk, Bibas and Pramila were terrific and very helpful. Actually, all the staff were exceptionally friendly and helpful. I was upgraded to a pleasant and spacious room. The bed was very comfortable. The location is quiet (essential for a peaceful sleep). The hotel is close to the main attractions of Thamel and the bustling markets. The restaurant food is delicious, and they make the best vegetable/egg thukpas I've had (and I ate it several times during my stay). When I revisit Kathmandu, Hotel Encounter will be my hotel of choice.

Stayed in February 2024

The location is very near to Thamel. Small gardenlike open space, homely. The youngest staff Laxman was very energetic, enthusiastic and devoted.

Stayed in December 2023

Shower took quite a while to warm up and handle (to the shower) was a bit awkward.

Very friendly and accommodating staff

Stayed in December 2023

No elevator so need to ask front office to bring up and down our luggages.

Good rate with breakfast.

Stayed in November 2023

I like how the hotel is located at a central point from where any place is easy to access. The staff team is really friendly and helpful.

Stayed in October 2023

Lack of bright light in the room. All the lights are yellowish.... white light would be better.

Location is fantastic. Staffs are very polite and cooperative. A good stay place.

Stayed in September 2023

Doesn't have Lift.

Good Location & Polite Staff.

Stayed in August 2023

There are some aspects in the bath room that need maintenance works.

Location was fantastic, rooms are clean and quiet, and staff was specially kind and helpful, and breakfast very well, all for a very fair price. For sure we will repeat when returning to Kathmandu,

Stayed in August 2023

Nice food, Clean rooms and good staff.

Stayed in July 2023

No lift, so I need to use stairs to reach 3rd floor

Hotel staff behavior and environment

Stayed in June 2023

I like the room and huge balcony in the front and in the back of the room.The view from the balcony was wonderful.

Stayed in June 2023

At times the toilet had a bad Oder. The aircon could be finicky. The closet could use more hangers. Not all the light switches were working properly. The card for opening the door not always worked 100% of the time.

Good location. Had very friendly staff. Morning breakfast satisfying. The overall price was quite reasonable. The bed was warm and soft. The room was clean and inviting. There was lots of free water. It was not too noisy. A hose in the bathroom was very useful. The water for the shower was warm to hot.

Stayed in May 2023

No English TV reception

All the staff are so cheerful, helpful and friendly every time we stay at Hotel Encounter.

Stayed in April 2023

Having some renovations at the moment so was loud in the mornings, we were warned about this being from about 9 but started at 7:15 one day.

Friendly hotel which was close to Thamel so ideal for exploring! Staff were very helpful in helping us get around, to organising a taxi to the airport at the end.

Stayed in April 2023

The neighborhood isn't the nicest, but it's still safe, and a great vision of the typical life of the Nepalese. It's quickly overlooked by the fact that the hotel is only 1/2 block a way from Thamel street, filled with restaurants, cafes, and tons of tourists strolling and taking in the Nepalese atmosphere.

I was extremely impressed with the hosts, namely Bekas and Bibas. Both made it a personal mission to see that each guest was well taken care of. The breakfast was well done and plentiful: from a delicious omelette, grilled vegetables, toast, coffee or tea and fruit salad, plus all the trimmings. My room was huge and comfortable.

Stayed in March 2023

The staff 👍

Stayed in December 2022