Svalbard hast smaller rooms which was something I did not had in mind...

Great people, great breakfast.

Stayed in September 2024

Breakfast was excellent. Thea, however, was incredible. She went above and beyond and more than met all of our needs. She was capable, helpful and always ready to help us during our stay.

Stayed in September 2024

Bigger mugs for tea and coffee would have been good 👍

Loved the Trappers Cabin vibe. Beds were both unique and comfortable- a rare combination. Great breakfast with super service. Reception and bar area were full of character.

Stayed in August 2024

Loved the style, atmosphere and the breakfast is out of this world at the end of the world

Stayed in July 2024

We loved how the place was decorated. It had such a warm feeling

Stayed in July 2024

Booking Issues: I was forced to book a triple room despite the availability of more suitable single rooms, significantly increasing the cost of my stay. It's unclear whether this was due to Booking.com or the hotel's room listing management. Poor View and Noise: The room faced a construction site, which sometimes emitted a faint, unidentified scent resembling waste disposal. Room Size and Comfort: The actual size of the room was much smaller than advertised, and the chairs were quite uncomfortable. Connectivity Issues: Both WIFI and cell signal were sporadically unreliable, which was inconvenient. Conclusion: While the hotel offers many positive features, the experience was compromised by significant booking and room issues. Future guests should verify room types and rates directly with the hotel or through reliable booking platforms to ensure they receive fair value for their expenses.

- The location of the hotel is perfect. Right next to the KROA restaurant and the main street. - The staff was friendly and the hotel design is quite unique and cosy with many interesting details and common areas. - The beds were super comfortable. - Modern bathroom. - Decent breakfast

Stayed in July 2024

Need to be clear that some of the beds require manoeuvring to get into and out of, almost a totem pole with slits in it to get to top bunk, difficult to get out of if you aren’t that tall

Quirky building, lovely staff, delicious breakfast, central, nice lounge areas to relax

Stayed in June 2024

Small shower

Chalet style and cozy ambiance

Stayed in July 2024

Nothing to dislike, it was wonderful.

Wooden rustic features throughout. Room charming and unique. Beds solid and so comfortable! Central location in Longyearbyen giving easy access to shops, bars and restaurants, all a very short walk away. Environmental credentials which is very important to me. Breakfast was amazing.

Stayed in June 2024

Great staff, atmosphere, nic and tidy Breakfast is amazing

Stayed in June 2024

Great staff, atmosphere, nice and tidy. Breakfast is amazing

Stayed in June 2024

There are no blinds in the room and during the light nights it is difficult to sleep.

Breakfast was incredible!

Stayed in May 2024

Our first room was with bunk beds. They were narrow with no guard rail on top bunk. As I’m 76 I struggled with the top bunk as the space to ceiling was very low. I suggest if you’re over 60 make sure you get beds resting on floor. The following day we were moved without hesitation to a very nice room. This should not take from this property.

Unique interior design. Staff very helpful.

Stayed in May 2024

Assistance with booking tours with external parties could have been a little more helpful.

The hotel was perfectly located in the middle of the city, in close proximity to the grocery store, shops, restaurants and bars. The staff were incredibly helpful and friendly, and the hotel had such a warm and inviting vibe. I would definitely stay here again!

Stayed in March 2024

Well situated within walking distance of shops and restaurants

Stayed in February 2024

The only area I would improve on is the size of the bed. The singles are fine, whereas the beds for couples are very cozy, although the rooms reflect the history of the area and are more defined as trapper rooms.

The breakfast was excellent. Wide variety, all freshly made. Really enjoyed the scrambled eggs with the homemade flatbread. Staff offered to make daily specials and very friendly. Great location to everything within walking distance. All staff provided great service and helped with any question.

Stayed in February 2024

Wonderful experience!

Stayed in January 2024

If you are going to stay in Longyearbyen this is the only hotel to stay in. Great atmosphere and so comfortable. Excellent breakfast and good service from the hotel. I first stayed here 17 years ago and I am still visiting.

Stayed in December 2023

We have a wonderful memory there! All the hotel staff are very warm-hearted and nice. The location is just in the middle of the town. The facilities are in good conditions.

Stayed in December 2023

Our room had a faint smell of cigarette smoke but obviously this wasn’t the fault of the hotel. The bedsheets were a bit worn and could do with replacing and the bunk beds aren’t suitable for children (or anyone who has been drinking). There are no sides (so you could roll straight off from a considerable height) and the ‘ladder’ is a log with notches cut into it. As the rooms here are designed to look like cabins, you can’t share a bed. This was fine for a couple of nights but as we were celebrating our anniversary we moved on to another hotel with more traditional beds. We also got a mulled wine each which was far too sweet (more like cough syrup). That didn’t bother us too much but realising it cost £14 each when we paid was a shock. Svalbard doesn’t tax alcohol so the high price seemed a bit of a rip off.

The hotel is super cute and cosy and the breakfast was the best we had. Fresh made eggs Benedict with home made hollandaise sauce was a highlight. The bathroom is really nice too. We would stay here again.

Stayed in December 2023

The staff is kind and I think wants to be helpful, but there seemed to be some sort to gap in communication. Expect to do all of your own activity planning, arrange your own transportation, etc

Perfect location right in the center of town. Fun, rustic “Arctic explorer” style. Room is cozy and comfortable.

Stayed in October 2023

Not so much a dislike, but there were very young kids running up and down and screaming constantly through the hallway directly in front of our room and front entrance for a few hours into the evening. It was mostly aggravating as it went on for quite a while in the presence of staff with no intervention. I believe the staff may have been hosting a family dinner. Maybe just be mindful of exhausted travelers still trying to adapt to jet leg and time change as it was very frustrating.

Everything. It's beautiful and we had a great Mountain View. We were allowed an early check in which was wonderful. The front desk staff were amazing and very helpful. Breakfast was awesome with cooked to order speciality egg dishes that were so delicious - and plenty of other options. Would very highly recommend.

Stayed in October 2023

The decor was excellent, it gave the feel of a trappers hut but with excellent bathroom facilities. The breakfast was superb.

Stayed in September 2023

Location and the unique design

Stayed in September 2023