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Reviews of Mercure Hotel Amsterdam West 4 stars

Oude Haagseweg 20, Slotervaart, 1066 BW Amsterdam, Netherlands

#333 of 462 hotels in Amsterdam

Guests' Choice

Review score

Based on 790 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    6.7

  • Facilities

    7.7

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 7 June 2024

    7.0
    Enjoyed the comfort of bed and the room. Cleaner entered when do not disturb sign was on the door. entered when do. I
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The public Transport was far away to walk. Especially with luggage. The breakfast was very expensive.

    The room was comfortable and lovely. Great shower.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    There is a problem with the bathroom's drainage. Water stays stagnant throughout the shower. And the bathroom is wet all the time.

    Location if you have a car. (Not recommended If you use mass transportation)

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to move around without a car. A TAXI to central Amsterdam is 50 euros

    Nice place, clean,comfortable,fast internet

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Great hotel to stay
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was only one lift and it was very small and desperately needs an upgrade

    Conveniently located to both airport and the centraal station was fantastic. The rooms were good size and comfortable. Reception staff & the restaurant staff were friendly and accommodating.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    In general, the hotel is worth it.
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 3 nights
    • Submitted via mobile

    As for the minuses: 1. It is inconvenient to go to the hotel by public transport, infrastructure for pedestrians is poorly developed although this issue rather city’s not a hotel’s. 2. The standard room we moved in for one night seemed to be cleaner than the privileged one we stayed for 3 nights at.

    As for the pros: 1. The hotel works 24/7, the front door can be opened with a card. 2. Despite the reparations of the corridors, the rooms are clean and quiet. However, we have changed privilege room to a standard one, and it seemed to be cleaner. 3. The mattresses are veeery comfortable. 4. The mini bar in the Privilege room is stocked with items that can be used free of charge. There were candy bars, sodas and beer. 5. It is possible to pay for the room in cash. A big plus for that.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    6.0
    Below average
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor cleanness. Google maps shows wrong directions and would better to include the route on the site. Place was renovating Should have mentioned it earlier

    View and the area

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Too far to old city
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking fee

    Near airport

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Beautiful hotel, great staff. But I wouldn’t recommend to stay unless you have a car.
    • Leisure trip
    • Solo traveller
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is really good. But I wouldn’t recommend to stay unless you have a car. To get to the center from the hotel is easy, there is a bus close by and then a tram taking you directly to most of the city parts. The travel time is around 35 min. But coming back is the difficult part, because you need to go to the airport and take the bus to the hotel, which is a 40 to 50 min ride.

    I liked that it was clean, beautiful rooms, the mini fridge always stocked with drinks you can have free of charge. They have a very comfortable bed, and the green spaces outside are really nice. The food they serve it's also really great.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Personal was not so kind...

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Location and cleanliness and very friendly staff.
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    Booking.com pricing was higher than the actual pricing shown on Hotel website

    Location was good, did not have breakfast as Booking.com showed breakfast was included when I booked, but breakfast WAS extra, rooms were spacious and clean, staff were very helpful and friendly.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    6.0
    Summer ıt can be enjoy but winter time hard with kid to stay because of location
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Location and need to walk 10 min for bus stop

    Clean, big room and stuff is very polite

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Ongoing construction

    Nice staff great breakfast

    Stayed in April 2024

  • Reviewed: 20 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is located very far from the city. There is a bus stop nearby but it is difficult to reach since there is no direct road connecting the hotel and the bus stop.you need to cross the highway.

    The staff was nice and welcoming

    Stayed in March 2024

  • Reviewed: 17 March 2024

    6.0
    Okay if travelling by car
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The next useful stop for public transportation is a 20 minute walk (a bus from the airport goes almost directly to the hotel, but only in one direction). Don't come here if not by car. In the morning it was quite loud on the corridor, the door didn't keep the noise away, I woke up because of yelling people

    It was clean, the personnel was polite, you can buy snacks and drinks in the entrance area, the air conditioning was subtle (and didn't blow right in your face)

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Website was telling kitchen open but in reality was closed

    Stayed in February 2024

  • Reviewed: 6 March 2024

    6.0
    Nice clean rooms but too far
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Had to change rooms as the safe and refrigerator didn't work. The rooms were hot and we couldn't turn off the heating. A long way to the city by bus. No nearby shops or restaurants

    Friendly staff and being near the airport.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    6.0
    Average
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not much food choice and very expensive Air conditioning was really poor and no fans as an alternative. No ironing board in the room Limited TV Channels

    It was clean and the room was spacious Mini fridge in the room

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Pleasant stay
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Transport access to the city centre

    Stayed in February 2024

  • Reviewed: 9 February 2024

    9.0
    Good stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The fridge did not work in our room. Thankfully we did not need to use it during our stay. Location is great if you need to be close to the airport, but it's a but of a trek to get into central Amsterdam.

    Staff were friendly. Room was clean and decently sized. We had dinner in the restaurant which was delicious and reasonably priced.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The Staff

    Stayed in February 2024

  • Reviewed: 19 January 2024

    9.0
    Close to airport, only stayed one night only due to cancelled flight.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Nothing

    Clean. Great bed and shower. Nice meal in restaurant.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    8.0
    Great location for those needing to be close to airport
    • Leisure trip
    • Solo traveller
    • Privilege Double Room
    • Stayed 2 nights

    Because it was far from the city centre, it wasn't easy to walk around but still very good location.

    The look was clean and very comfortable. Location was great as I wanted to be close to the airport and not necessary the city itself.

    Stayed in October 2023

  • Reviewed: 29 December 2023

    8.0
    Lovely hotel, amazing city and lovely near to Christmas time.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The area around bus stops would be better with a bit more lighting as quite dark when returning late at night (we were there in December). Nice if the hotel bar stayed open a little later than 10pm as would have enjoyed a last drink before bed.

    Bus into the centre was easy to use and took about 15 minutes. The hotel was quiet, clean and the staff at reception were friendly and helpful.

    Stayed in December 2023

  • Reviewed: 30 November 2023

    8.0
    Felt safe
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was clean, I felt safe as a solo traveller.

    Stayed in November 2023

Showing 1 – 25

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