Floraplein, 2181 EB Hillegom, Netherlands
#4 of 7 hotels in Hillegom
Guests' ChoiceBased on 314 hotel reviews
8.1Cleanliness
8.5
Comfort
8.3
Location
8.5
Facilities
8.1
Staff
9.0
Value for money
7.9
Free WiFi
8.1
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End of dialog contentReviewed: 4 September 2024
Rob
NetherlandsThe mail traffic with the hotel, asking me to check in or out. Totally unnecessary
Stayed in September 2024
Reviewed: 26 July 2024
Kevin
United KingdomThe staff were so friendly and helpful. The food was very good
Stayed in June 2024
Reviewed: 14 July 2024
Wouter
NetherlandsThe noise from the doors of other guest rooms. Very small bathroom
Secure parking for bicycles (not covered). Comfortable beds.
Stayed in July 2024
Reviewed: 7 July 2024
Trevor
United KingdomNothing
Excellent room.
Stayed in July 2024
Reviewed: 16 June 2024
Dale
United StatesApparently staff not only works reception but also in the restaurant so consequently it was difficult to find someone to ask questions.
Location to the tulip fields, nice ambiance and good food in restaurant with friendly wait staff.
Stayed in April 2024
Reviewed: 31 May 2024
Liliya
United KingdomI enjoyed staying in the hotel, the room was brilliant. The hotel itself is clean, comfortable, and well-maintained. However, my experience with the waitstaff was quite disappointing. During our breakfast, the waiters were incredibly rude. I was accused of being dishonest (that I’d eaten part of my breakfast (they hadn’t brought) and begging for more). They were being sarcastic. This behaviour was shocking and unprofessional. Our group, which was quite large, decided to skip breakfast the next day because of this unpleasant experience. Not a single staff member apologized and only said “Yes, the situation wasn't good”. Even when I send them an email about the situation.
I liked the hotel and our room.
Stayed in May 2024
Reviewed: 23 May 2024
Omowunmi
United KingdomThe shower didn’t have a door hence water was all over the floor.
The deco
Stayed in May 2024
Reviewed: 23 May 2024
Katya
United KingdomIt would be nice to have a buffet breakfast, less food waste.
Location, nice rooms albeit small, good restaurant
Stayed in May 2024
Reviewed: 19 May 2024
Whitney
United KingdomThe noise from outside in the evening
Bed was very comfortable Air con/hearing facility
Stayed in May 2024
Reviewed: 11 May 2024
Sachin
IndiaLocation is great. Very near to the market. Bus stop is 6 min by walk. Direct bus to keukenhof, Harleem.
Stayed in May 2024
Reviewed: 7 May 2024
Jane
United KingdomWe were travelling in a group of 8 mature ladies and there was literally no where we could all sit in the bar to enjoy a drink together as there were so many non residents using the facilities. Service in the restaurant was non existent after our initial order was taken. It was a bank holiday so a busy day but there really should have been enough staff to service the tables. we literally had to go and find staff every time we needed something. When it came to paying the bill some things which had already been paid were not removed from the total and rather than handle the issue politely I had the most intense battle I have ever had in any restaurant for them to accept we had already made payments. In the end I had to show the payment in a banking app and ask them to search their transactions, once found there was no apology only a stony silence and a very unfriendly manner. This was from one staff member in particular, so hopefully just a bad one but we didn't feel very welcome by a couple of others after this too. Unlikely to recommend or return despite the excellent location in the town. We encountered only fabulous hospitality from everywhere else we stopped at in the Netherlands on this trip.
Hotel was in a great position in town, beautifully decorated and clean and accessible. There was good secure bike storage outside (locked but no roof). The food was excellent.
Stayed in April 2024
Reviewed: 7 May 2024
Biljana
SerbiaBreakfast was poor, without gluten free bread and plant based milk. It was not buffet. My husband got one egg, slice of cheese and ham
Good location
Stayed in May 2024
Reviewed: 7 May 2024
Kees
AustraliaBeautiful breakfast
Stayed in April 2024
Reviewed: 5 May 2024
Elna
South AfricaWe stayed here to visit Keukenhof. Very good location for this purpose.
Stayed in May 2024
Reviewed: 27 April 2024
Nicholas
United KingdomOnly improvement that we could suggest would be bigger bath towels!
Breakfasts were very good and there were several choices of evening meal that we found very tasty. Room was quirky but pleseant and bed very comfortable. If didn't want room serviced you received a free drink voucher. Ideal location for Keukenhof gardens and tulip fields.
Stayed in April 2024
Reviewed: 25 April 2024
Vishal
GermanyParking info in the listing not accurate
Everything was great
Stayed in April 2024
Reviewed: 20 April 2024
Connie
IrelandU can hear the noise from next door.
Very accessible the bus station is just nearby. Restaurant and pub down below, no need to get out after a long day outside, we enjoy the foods and drinks. Nice staffs
Stayed in April 2024
Reviewed: 18 April 2024
Camelia
FranceAll went well (breakfast, room and staff)
Stayed in April 2024
Reviewed: 15 April 2024
Roger
United KingdomBreakfast choice/quality Lack of hot water but sorted after first day Started hoovering restaurant whilst we were eating breakfast No child breakfast available No kids menu available to view Bar shut early due to private function
Friendly staff Restaurant evening meal good Quiet Downstairs areas nicely decorated and welcoming
Stayed in April 2024
Reviewed: 9 April 2024
Pao
GermanySlow wifi on our room. No utensils.
Good breakfast. The hotel's interior is nice.
Stayed in April 2024
Reviewed: 4 April 2024
Kourosh
IranLocation
Stayed in March 2024
Reviewed: 28 March 2024
Alexander
United KingdomThe cold weather.
Warm fresh bread in the morning..location.. On main street with all the shops close by.
Stayed in March 2024
Reviewed: 24 March 2024
Shivesh
NetherlandsNo hot water before 8 am, no tissue papers, non-functional hair dryer
It's well located, has decent decor and friendly staff
Stayed in March 2024
Reviewed: 18 March 2024
Mikhail
Finlandbreakfast was not worth the money.
The room was a good size. The location and the restaurant were excellent.
Stayed in March 2024
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