No.5, Jalan Sultan Hishamuddin, City Centre, 50000 Kuala Lumpur, Malaysia
#32 of 485 hotels in Kuala Lumpur
Guests' ChoiceBased on 2795 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.7
Facilities
8.8
Staff
9.1
Value for money
8.7
Free WiFi
8.1
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End of dialog contentReviewed: 27 June 2024
Ab
MalaysiaThe loud noise at night from the event occurred in the hall
The environment and facilites were great and love the building architecture.
Stayed in June 2024
Reviewed: 25 June 2024
Julie
AustraliaNot a great location, not in a walkable area, although hotel shuttle goes regularly to large shopping mall.
Stunning luxury hotel, fabulous facilities, great staff and service
Stayed in June 2024
Reviewed: 24 June 2024
Nur
MalaysiaThere are certain facilities were limit from the guests like the reading room
The staffs were welcoming. They accommodate us and acknowledge our anniversary.
Stayed in June 2024
Reviewed: 23 June 2024
Norfazli
MalaysiaWhy the property has to charge the parking for the hotel guest? Even it is a flat rate for the guest but most of the other 5 star hotel in Kuala Lumpur give their guest free.
The room is spacious and luxury. The breakfast spread is varieties and yummy.
Stayed in June 2024
Reviewed: 23 June 2024
Faezah
MalaysiaRoom walls not well sound proofed, since l could hear people in the next room chatting until very late at night. Parking fee RM15. Should be waived for guests staying at the hotel.
Spacious room. Comfortable beds. Big bathroom with a lovely tub.
Stayed in June 2024
Reviewed: 23 June 2024
Timothy
United KingdomSome traffic noise even though we were on top floor
Stunning hotel visually, spotlessly clean. ALL Staff very friendly, very helpful and kind. Extremely efficient.
Stayed in June 2024
Reviewed: 23 June 2024
Chris
AustraliaRoom service meal was a big disappointment upon late arrival. The food was (a) over-priced (b) not very good and (c) took way too long to arrive for guest who have arrived late from the airport.
Location is excellent for those who want to see the gardens, bird park and Islamic Museum. It is not in the tourist heart of the city. The foyer is a work of art and the breakfast was just insanely wide ranging. Nothing you could imagine was unavailable for breakfast!
Stayed in May 2024
Reviewed: 21 June 2024
Mohd
Malaysiathe location far from all the mall and the gym so small n less equipment.
i like the customer service at the front desk by a women i think not local but for me i can feel the energy and hardworj from her.short hair n have slang like china or vietnam.
Stayed in June 2024
Reviewed: 20 June 2024
Yuki
MalaysiaHospitality and cleanliness The best in my experience
Stayed in June 2024
Reviewed: 20 June 2024
Emylia
MalaysiaMaybe the tiles in the bathroom are a bit slippery
Our stay was amazing. The room was spacious and clean. I really love the bathroom!
Stayed in June 2024
Reviewed: 19 June 2024
Bong
United StatesNothing
Everything is good staffs is friendly n welcoming
Stayed in June 2024
Reviewed: 19 June 2024
Surendran
MalaysiaThe bed was very comfortable. Super clean. Good spread for breakfast.
Stayed in June 2024
Reviewed: 18 June 2024
Emma
MalaysiaVenue room noise was near our room but finished at a good time.
Spacious, smells great, welcoming, lovely rooms, amazing food. Father’s Day Photo Booth was thoughtful.
Stayed in June 2024
Reviewed: 17 June 2024
Saleha
MalaysiaParking fee rm 15. Extra bed is too expensive rm 216 including breakfast (sofa bed with bedsheet)
Recommended by friend
Stayed in June 2024
Reviewed: 17 June 2024
Bing
Malaysiafood, not much variety, not much freshness
room
Stayed in June 2024
Reviewed: 16 June 2024
Sabrina
MalaysiaRoom service was quite slow. And furnitures are fairly old. Drainage of the bathroom was bad. Water keeps flowing out and making the floor wet.
Good location and good breakfast
Stayed in June 2024
Reviewed: 15 June 2024
Emma
MalaysiaNo where close that’s cheap to eat. Have to take a cab. Junior suite doesn’t have twin option.
Beautiful. Breakfast was the best I’ve had. Room beautiful!
Stayed in June 2024
Reviewed: 15 June 2024
Tony
MalaysiaHousekeeping service was not given
Room was quite big and spacious
Stayed in June 2024
Reviewed: 14 June 2024
Jay
United StatesBeautiful old hotel. Nice bar and restaurant.
Stayed in June 2024
Reviewed: 12 June 2024
Tang
SingaporeNothing
Nostalgic colonial atmosphere
Stayed in June 2024
Reviewed: 12 June 2024
Hariz
MalaysiaThe room decorations I paid extra for. The helium balloons look like leftovers from past events and not even in suitable color for the occasion (wedding anniversary). As a 5-star hotel, simple complimentary decorations should be available for special occasions.
Everything was top notch Very clean and spacious modern room Beautiful bathroom and bathtab. Attentive service from the staff Tasty breakfast spread with plenty of choices
Stayed in June 2024
Reviewed: 11 June 2024
Irene
MalaysiaMore facilities would be great.
Decent and cleanliness.
Stayed in June 2024
Reviewed: 9 June 2024
Ahmad
MalaysiaNone
Location and buffet food
Stayed in June 2024
Reviewed: 9 June 2024
Zy
Malaysiano toothbrush provided (also becuz we realised it quite late and hence didnt rrquest feom the staff)
environment
Stayed in June 2024
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