The breakfast was pretty basic and not great. Buffet style but many things had run out if you were later down. The service in the restaurant wasn’t great either and once items ordered, were told they weren’t available. The Chinese restaurant downstairs wasn’t bad for dinner. Also the fact there’s only a small dark area next to the lobby that you can have a beer, not with lunch or by the pool isn’t very tourist friendly, especially considering it’s the main tourist hotel.

We booked last minute and the only room available for our stay was an executive suite. It was a nice spacious room which was great but expensive for Sabah and the facilities/service. The pool was great though and was what made it tbh.

Stayed in May 2023

very nice hotel staff very helpful

Stayed in April 2023

Amazing pool and setting. Room was a little dated but very practical and large. Got a massage which was great but the spa room was a bit odd.

Stayed in April 2023

we had to ask to move room which we have never done before. Room 326 was too noisy. Staff sorted it without any fuss which we appreciated.

Relax in quiet location.

Stayed in April 2023

Limited choice of food during Ramadam

Pool

Stayed in April 2023

the building and facilities need refurbishing. our ceiling leaked- ( this was fixed) the food becomes very boring after a while.

the friendly staff, the lovely environment, the pool

Stayed in April 2023

The furnishing is pretty old but I understand that they are in the process of upgrading the rooms. The refurbished rooms may cost more though.

Most reputable hotel in Sandakan city

Stayed in March 2023

the location is out-of-town (you can only eat and drink at the hotel) - the main restaurant food is good (drinks are expensive) - but the on-site chinese restaurant was awful ..

This is definitely a four-star hotel based on hotel appearance, pool & gym, and breakfast (as well as the professionalism of the hotel manager to correct any issues !!) - Junior Suite was spacious and clean with a comfortable bed / however the shower was weak and the cable television was intermittent - also the spacious balcony had no shade and broken deck furniture - overall a relaxing stop-over hotel

Stayed in April 2023

Found the newly decorated rooms drab in greys and dark furniture. even curtains drab grey.

Position. good food, pleasant staff

Stayed in March 2023

only one comment Alkohol drinks were not good and extremely expensive

it was very good stay.

Stayed in April 2023

The pool and banquet

Stayed in April 2023

We ordered lunch in the plantation café and it took over an hour to come out. They took 45 minutes to let me know my option wasn't available. The pool was amazing but while we were there they had a big Ramadan dinner on each night. It really affected my asthma and it was uncomfortable swimming in front of the Muslim dinners. The hotel is beautiful but very dated, the room was very 70s and it is out of the way, you will need to get a taxi into the town or walk 15 minutes. The beer was incredibly over priced.

The pool was amazing. The bathroom had a bath and separate shower. The hotel is beautiful in the jungle but dated. Breakfast was amazing, the omelette station was good.

Stayed in April 2023

The hotel needs an upgrade. Just the decor is dated. I am sure that a refurbishment is done it will be stunning.

The rooms are very large and spacious bathroom. Bed super big and comfortable. Pillows are great. TV Channels in English too. We had a massage and it was really good. The Chinese restaurant at the hotel is really worth it and good value for money.

Stayed in April 2023

I should come when Ramadan is not on. It got very busy in the restaurants. I didn't feel comfortable to swim in the pool surrounded by Muslim people in full dress (and knowing their views on modesty).

Comfortable room, room service, sense of space, very friendly service - they let me know that between me and my guide who planned most of my trip we had double booked - they were planning to sort it out.

Stayed in April 2023

We stayed in this hotel before taking a trip into the rainforest. The staff are attentive and friendly, there are plenty of amenities on site which made our stay very comfortable. Would highly recommend

Stayed in January 2023

no information in the rooms about the restaurants and other facilities. I’d probably skip the massage next time as well

very nice big comfortable rooms and having access to the pool was fantastic as it was so hot

Stayed in April 2023

Breakfast could be improved

Very nice and large pool, great view from the room, enough parking spaces.

Stayed in March 2023

the WiFi was not good, we had booked having just been off grid so my 14yr old could get her needed WiFi fix and despite being moved to a room with potentially better connection this was not the case.

the pool area was lovely, room was very comfortable and spacious - as expected

Stayed in April 2023

WiFi - we booked after some rural stays without internet, my daughter is 14 and cannot live without internet for too long!! unfortunately, it was really poor and despite being moved to a room we hoped would have a better connection, it still didn’t quite cut it. But we would stay again and just get a local sim

loved the pool area and the staff - especially concierge

Stayed in April 2023

The restaurant couldn’t help us properly for a vegetarian meal. We had to send back 2 times a “vegeterian dish” because there was chicken in it. The 3th dish had pork in it but they said it was vegetarian pork. Doubting it…

Swimming pool was good and location is good.

Stayed in March 2023

Rooms a bit dated, 1980's. Didn't like taxi tout for hotel in foyer. (Use Grab!)

Breakfast was good. Staff at reception friendly, good bag storage. Great pool.

Stayed in January 2023

The only thing would be breakfast was always quite cold.

From the moment we arrived we were greeted with warm, friendly smiles. We felt instantly relaxed and safe. The grounds are beautiful. The rooms are a good size, beds and linen super comfy. It has aged a little but very well kept. The staff an absolute stand out especially the Bell captain. Nothing was too difficult. Tours were easily accessible. Massage was great. We would love to return one day.

Stayed in April 2023

Classic

Stayed in January 2023

some spaces look old, you can only have dinner at the Chinese restaurant

position, great staff, excellent western breakfast, room

Stayed in March 2023

Some of the property is showing it’s age but for the most part it is well maintained. The restaurant did not have any of the food I ordered available.

Oh we loved Sabah Hotel! The room was spacious. The pool fantastic and well laid out with lovely little shade areas. Everything was meticulously clean. The bed was huge and comfortable. The bathroom large with a great shower.

Stayed in February 2023