The room was amazing and the services also. My room is entitled for executive lounge and the food was very nice. We love it.

Stayed in June 2024

There were no prominent signages from the mall showing direction to the hotel.. Blink, and one could easily miss it.

The convenience of connecting to the mall, friendly, courteous staff, wide array of breakfast buffet and room service on par excellence.

Stayed in June 2024

Nothing really.

Love the location and comfort.

Stayed in June 2024

Some of the specialty food in the courtyard was a little bit disappointing as they were a bit cold due to the food being made available for Muslims breaking their fast. Although this is very thoughtful of the establishment, consideration could have been given to keep the food warm as well as tidied up after the previous diners.

The location was excellent as the hotel is linked shopping centres which are all fully air conditioned. Checking in and out was a breeze and service with a smile was the standard with all staff we met. The breakfast area was very relaxing and the varieties offered were to be commended.

Stayed in March 2024

some of your reception staff are not friendly. they are not rude, but just unfriendly. this is not my first encounter.

i always loved this hotel, this is my only KL hotel that i am comfortable with. location and everything is good, no complaints

Stayed in June 2024

Partial treatment for direct booking guests and online booking.com guests despite of accor gold membership.

Nice location and good hospitality.

Stayed in June 2024

Nothing

Proximity to mrt, shops, attractions. Craft museum right 5 mins walk away. Close to hop on, hop off bus pick up point. The pool is fabulous, great views. Gym also a good size and good equipment. Staff very friendly and helpful.

Stayed in June 2024

Small swimming pool.

Strategically located, friendly staffs and clean rooms.

Stayed in May 2024

Exceptional location

Stayed in May 2024

Excellent location. Spacious roo S

Stayed in April 2024

Nil

Room is big and clean

Stayed in May 2024

We took the suite but it was really noisy. Our unit was next to the electrical riser and we hear some noise every 20 mins or so. Was not pleasant. Breakfast was the same everyday. Not the best

The location was superb. Hotel is nice and clean and luxurious. Able to choose pillows.

Stayed in May 2024

The air conditioner not too cold, quite hot n the.lowest temperature only at 20 degree celcius

The receptionist very kind and full of initiative The location n access direct to the mall is the best👍

Stayed in May 2024

The room smelt a bit musky at times, likely due to minimal airflow. Wish the pool area was bigger - got a bit crowded at times. Also I wish the bathrobes was included in the room, rather than needing to pay extra for them!

Location of the hotel is great. Everything is walking distance with all the malls and Petronas Towers. The buffet breakfast was great, so much variety and it changes each day. Bed was very comfy too.

Stayed in April 2024

Nothing.

Staff are super friendly, location is excellent, direct access to Pavilion mall.

Stayed in May 2024

Breakfast can be little more better

Location was good attached with shopping mall

Stayed in April 2024

The aircon was up very high in the club rooms and so made it quite uncomfortably cold.

Fabulous location right in the heart of the CBd. Great for access to everywhere we wanted to go. Clean hotel. All facilities available. Friendly helpful staff.

Stayed in April 2024

There are two entrances. The main entrance is at the opposite end of mall entrance but the entrance within the mall very badly signposted and guards and concierge of mall gave poor directions.

Well located with large comfortable rooms.

Stayed in April 2024

Bar closes too early

Ice biz lounge and large, seated outdoor smoking area

Stayed in March 2024

Very clean, staff very friendly and helpful food excellent

Stayed in April 2024

Room’s carpet and curtains had been some times.

Room is big and comfortable. Staffs are all kind. Good services.

Stayed in April 2024

Everything it's very good in the hotel.all the staff very friendly. Very good breakfast and very good room.😀😀👌👌

Stayed in April 2024

The breakfast is till 10:30am and the stock on some stations was not refilled from 9:50-10am onwards, which got refilled after asking a few times. Breakfast was extremely nice and it’s impossible not to enjoy it till the last minute 😁.

Exceptional breakfast spread! The hotel staff was friendly and very helpful. Complementary water in the rooms was served in the glass bottles, which made me extremely satisfied ☺️. Variety of tea and coffee pods for coffee machine in the room was nice. We’ve been very happy about the size of the king room. The location of the hotel is very convenient with direct access to the mall. Great housekeeping service. Special thanks for extending our check out time.

Stayed in April 2024

Nothing

we just loved everything about this Hotel the Staff are amazing and just so helpful big shout out to Fadhil our waiter so happy. Escsa for your tourist knowledge, and Nia for always being do cheerful. The location is just perfect and our room was just comfy and quiet.

Stayed in April 2024