HS 12, Sandakan Harbour Square, 90000 Sandakan, Malaysia
#4 of 28 hotels in Sandakan
Guests' ChoiceBased on 942 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.0
Facilities
8.1
Staff
9.1
Value for money
8.5
Free WiFi
9.2
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End of dialog contentReviewed: 24 June 2024
Bradley
AustraliaRooms very small, bathrooms a little tired
Great location, fun lobby, tv connected to internet so I could use my own Netflix
Stayed in June 2024
Reviewed: 23 June 2024
Rforster
United KingdomAir-conditioning was loud and some lights stayed on during the night, which disturbed my partner's sleep Building work was quite loud during the day Lift doors shut very quickly and didn't stop if someone was in the middle of them - my partner got trapped in it on the way up to our room when we arrived
Good breakfast Helpful and welcoming staff Sea view from our room Movie theme gave a quirky edge
Stayed in June 2024
Reviewed: 21 June 2024
Casper
United KingdomShower just a trickle.
The owner has worked hard to create a gem in this seafront area. The hotel is Hollywood and Star Wars themed, super clean and efficient. Nice terrace bar. Next to market and great seafood restaurant. Perfect in this category.
Stayed in June 2024
Reviewed: 20 June 2024
Lorenzo
FranceBathroom / room humidity and smell.
Location , sea view, bed size and staff.
Stayed in June 2024
Reviewed: 17 June 2024
Tan
MalaysiaAt night many illegal stall selling foods at the road side. Road are very narrow. Find a bit difficult to get a grab.
Very simple breakfast with Seaview.
Stayed in June 2024
Reviewed: 16 June 2024
Amyusof26
Malaysia-The car parking is quite limited. No definite parking provided by hotel. -The breakfast menu is ordinary. However the taste is delicious. -The most I dislike is the bathroom door which is made by glass. Even worse you cannot lock the door. Your children can open the door at anytime. Not feeling secure at all during taking the bath or using the toilet.
This hotel is a must to stay if someone want visit Sandakan. The location is very strategic, in front of the mall & besides the beach. The staff is really helpful and friendly. You can take many outstanding picture here including the beautiful words SANDAKAN. The breakfast cafe is wonderfully decorated with magnificient seaview.At night, you can walk alongside the beach with many restaurants available. A lot of foreigner tourists stay in this hotel. It obviously shows thar this hotel is among well known hotel among the tourists.
Stayed in May 2024
Reviewed: 13 June 2024
Pearse
AustraliaThe breakfast needed improvement. No information on local eaters and activities
The location was great, close to waterfront, restaurants and shops. Breakfast was very average and not much choice for westerners. Staff were friendly and helpful. We had a Seaview which was lovely.
Stayed in June 2024
Reviewed: 12 June 2024
E
GermanyVery nice hotel and staff, right in the middle of the city with the pier and a shopping center right across the street; the breakfast takes place in the cafe at the corner with sea view and is very good; wifi worked for us all the time; we would come back
Stayed in March 2024
Reviewed: 8 June 2024
Yahya
Malaysialimited parking
The great location near mall,shops, restaurants. can get anything nearby
Stayed in April 2024
Reviewed: 4 June 2024
Federica
ItalyThe building needs maintenance The breakfast offers different options with savoury and sweet foods but they generally lack quality and taste
Convenient location Nice staff Gym available
Stayed in June 2024
Reviewed: 3 June 2024
Laura
MalaysiaBreakfast was included which was nice. But none of the food suited my taste.
The staff was very friendly. The location was good. Room was standard.
Stayed in June 2024
Reviewed: 28 May 2024
Jennifer
United KingdomNothing. I thought every need was anticipated and catered for.
Big comfy bed, clean, friendly staff who make you feel welcome, fridge in room to keep drinks cool, water provided in rooms, nice bathroom, tv with streaming services so can choose what you watch and in which language, nice selection for breakfast
Stayed in May 2024
Reviewed: 20 May 2024
Loo
MalaysiaThe hotel provide extra 1 pillow for each room. Need to pay rm10 per pc if asking for extra.
The room is clean, strategic locations.
Stayed in May 2024
Reviewed: 16 May 2024
Amy
United KingdomRoom was dated. It needs a bit of TLC but it does the job.
Location is the best bit about this hotel. Stayed for one night. Staff helpful at reception. Good selection at breakfast. Nice sea view from room.
Stayed in May 2024
Reviewed: 14 May 2024
Isabelle
GermanyStill the rooms were not that clean and there was a nasty smell in the morning (maybe because of the stinky harbour). Breakfast was not good. No western style options besides plain toast and eggs. We would have been happy if there only was strawberry jam. It’s not that hard since like almost everyone in the reviews talks about it. Would be a huge upgrade!
Right in the City Centre with a nice massage studio around the corner (Lynn‘s). Rooms were good, nice sea view! The staff is very friendly and the hotel‘s style is unique. Price is okay for one night.
Stayed in May 2024
Reviewed: 13 May 2024
Ayuran
United Kingdom1. water pressure wasn't great 2. bathroom door - this door acts as a shower door and/or toilet door. As a result, door is not fully sealed ( lack of privacy) 3. breakfast was bland
1. great view from our room ( sea view) 2. friendly and welcoming staff 3. easy location to travel from airport 4. local restaurant and market nearby ( within 3-5 mins walk) 5. luggage storage available 6. room size on the smaller side if you're travelling with large suitcase
Stayed in May 2024
Reviewed: 8 May 2024
Jay
United KingdomThe free included breakfast is only okay. Can't complain as it's included!
Great location and very nice comfy hotel.
Stayed in April 2024
Reviewed: 24 April 2024
Grated_cheese
SingaporeAccess by car was tedious. Understand it was changed to be more circuitous compared to before.
Staff was friendly and location convenient.
Stayed in April 2024
Reviewed: 17 April 2024
Grated_cheese
SingaporeThe ongoing renovation work in the morning can be disturbing for tired guests who wish to sleep in later than usual. Did not get to use the gym the night we arrived, so can't say much about it. The breakfast staff could engage with guests more to bring a homey feel to the meal experience, perhaps they weren't comfortable speaking English, but a friendly demeanour and effort to speak pasar English would still hv been acceptable. Sadly, the chef who fried the eggs did what he wanted and left the scene soon after he piled a number of runny sunny sides up into the covered pot. Thus guests could not specify how they preferred their eggs. Food on display were left to cool. Thank God the porridge was covered and acceptably warm, but the solitary fly buzzing around the open condiments was disconcerting. Hot food and attentive wait staff would hv been welcome to travellers.
Love the location and movie theme. Front desk and security staff were polite, helpful and courteous. One could tell that they were eager to meet the needs of guests and came across as professional and sincere in their efforts to attend to guests. They did what they could within their milieu of service and responsibility and were willing to accommodate simple requests with flourish. All the more reason to back here again.
Stayed in April 2024
Reviewed: 17 April 2024
Steph
United KingdomSimple, no frills, comfortable hotel. Bonus lovely view of the sea. Nice enough breakfast. We stayed here for one night after arriving in Borneo, before heading off for a 3 day jungle stay, and it did the job well. We were able to leave our bags in the hotel storage while we were away which was super convenient.
Stayed in February 2024
Reviewed: 15 April 2024
Szyszkaziom
PolandThe staff is prone to lying, or has no clue about things. Not very helpful. We were interested in a tours options and they said that the tour representative was on a lunch break. That was not true they didn't work at that day at all and we wasted 2 hours waiting on their return... We had to exchange our bedsheet as it was dirty. There were no hand towels. Breakfast was cold and at 8 am it was already empty.
Nice location. Good view from the room Good WiFi
Stayed in April 2024
Reviewed: 11 April 2024
Travis
United StatesNothing.
Good location and fine hotel for a short stay. As advertised.
Stayed in March 2024
Reviewed: 10 April 2024
Wong
MalaysiaBreakfast choice could be improved. Music and noise from the streets and shops downstairs can sometimes be heard. I was there during the Ramadhan month and there was an event held downstairs at the square that started in the evening all the way to night at around 10.30pm. The speech, music and singing could be heard from my room at the third floor.
Very clean. There is a small but well maintained gym with beautiful sea view with some basic equipments but sufficient for work out. The room was very clean. Good services rendered by staff from room service to reception to staff at the restaurant. Strategic location surrounded by eateries within walking distance and a mall next to it.
Stayed in March 2024
Reviewed: 8 April 2024
Egle
SwitzerlandQuite small Not many options for vegetarian breakfast
Cozy Sea view Big bed
Stayed in March 2024
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