HS 12, Sandakan Harbour Square, 90000 Sandakan, Malaysia
#6 of 32 hotels in Sandakan
Guests' ChoiceBased on 1052 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.9
Facilities
8.0
Staff
9.1
Value for money
8.4
Free WiFi
9.2
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End of dialog contentReviewed: 25 September 2024
Jill
AustraliaRubbish ( mainly plastic) floating in and out on the tide - clearly visible from breakfast room and seaview rooms. Guests who ignored the recommendation to not smoke.
We had a seaview room which was comfortable with a fab view.. You can definitely hear the waterfront karaoke, no matter which floor you are on, but if you accept that it's going to be heard, it just becomes background noise which finishes at about 11pm. The bed was comfy and the bathroom was very clean with the usual amount of moluld for a tropical climate. We found the staff to be terrific - they moved us on request when cigarette smoke was coming through the airconditioning vent. The hotel is supposed to be smoke free, but obviously all guests do not follow this request. Breakfast was extensive, delicious and in a pleasant waterfront, open restaurant. Excellent location with a mall just outside the door and fresh food market 5 minutes walk away. Plenty of space out the front for Grab/ Tour drivers to do pick ups. Wifi was quick and trouble free.
Stayed in August 2024
Reviewed: 22 September 2024
Ewout
NetherlandsThe nice terrace was a bit loud till later, but that’s altight
Easy acces to the water, nice terrace and the breakfast had many options, good food.
Stayed in September 2024
Reviewed: 20 September 2024
Chamberlain
AustraliaNothing
Location, cleanliness and friendly staff … the food at the Aromas and Skywalk was great
Stayed in September 2024
Reviewed: 17 September 2024
Scott
AustraliaA bit dated and the water pressure wasn't the best.
Great location. Clean, tidy and cool.
Stayed in September 2024
Reviewed: 17 September 2024
Mohd
MalaysiaExcelent
Stayed in September 2024
Reviewed: 17 September 2024
Sophie
NetherlandsWe were here just for one night and that was fine! Great friendly staff.
Stayed in September 2024
Reviewed: 12 September 2024
Wesley
NetherlandsNothing
Location was good as a base with things to do nearby and some good food options
Stayed in August 2024
Reviewed: 4 September 2024
Paweł
United Kingdomnothing, all good
Best place in town, good breakfast, with some movie themes on display
Stayed in August 2024
Reviewed: 29 August 2024
John
United KingdomThere were no shelves to put clothes in the room.
Super friendly staff, great breakfast. Perfect location in Sandakan. Strong wifi. We used the hotel as a base while we made various trips and they kept our luggage safe each time.
Stayed in August 2024
Reviewed: 28 August 2024
Safina
MalaysiaThe smell of the toilet
Location
Stayed in August 2024
Reviewed: 24 August 2024
Victoria
United KingdomBreakfast offering was poor. No cheese for the omelette station. No butter etc & very poor choices. Apple juice was basically coloured water and the distilled water was warm. If you’re happy with local breakfast it looked adequate, however westerners and children would struggle. I paid extra for a breakfast as only 2 were included in the room & my son didn’t actually eat
Central location- helpful staff.
Stayed in August 2024
Reviewed: 24 August 2024
Michael
SingaporeWhole complex is generally fairly run-down, and bathroom had black mould. Area is a little gritty, and not as expected. Beggars and rubbish around the area really made it feel a little off, although there’s not much that can be done about this!
Great location on waterfront, and room was spacious and comfortable - air con worked great and bed was good. Pretty fair value for money. Breakfast has plenty of options, and outside deck area for dinner is nice with a good selection of food caravans to choose from.
Stayed in August 2024
Reviewed: 22 August 2024
Bernardo
SpainCleaning of the rooms could be more thoroughly. Then would deserve at 10. Mirrors, taps, etc
Location, breakfast, gym, rooftop, staff. Was comfortable always to see a lot of staff around, security guards at the door, etc The first impact in Sandakan is a bit weird and feels very good to be at this hotel!
Stayed in August 2024
Reviewed: 22 August 2024
Michelle
AustraliaClean and quiet room
Stayed in July 2024
Reviewed: 21 August 2024
Giovanni
ItalyEasy to go place, nice and warm staff - upgrade our room spontaneously - and good continental breakfast
Stayed in August 2024
Reviewed: 21 August 2024
Jan
GermanyThe bathroom exuded a mouldy odour. A/C should be maintained. We couldn’t adjust it. On or off.
Well located in the City of Sandakan. All in reach by walking.
Stayed in August 2024
Reviewed: 19 August 2024
Alison
United KingdomThe location The harbour at Sandakan needs to be cleaned up. You could smell the rotting litter from the hotel restaurant. They are investing a lot into the hotel, they need to extend this to the area and at least get some litter pickers.
The staff were really great and the inside of the hotel was neat and tidy. Very welcoming reception with infused water available.
Stayed in August 2024
Reviewed: 19 August 2024
Jensenchong
Malaysiatoo many illegal immigrants near the location,
room is big and clean
Stayed in August 2024
Reviewed: 18 August 2024
Noktahcomma
MalaysiaNoisy during the night from the outside as well as the neighbouring rooms
Well located. Walking distance to few attractions. Close to the mall, waterfront and eateries.
Stayed in August 2024
Reviewed: 18 August 2024
Stephen
United KingdomRoom on first floor was quite noisy from outside and corridor outside.
Comfortable enough and in the town centre. Friendly staff.
Stayed in August 2024
Reviewed: 16 August 2024
Hugo
New ZealandVery basic and old style room. Musty smell and not very comfortable for long stay. Far from the attractions in Sepilok.
Location was close to shops and main township. Filter refill bottle upstairs was super handy. Staff were wonderful and the hotel had character.
Stayed in July 2024
Reviewed: 13 August 2024
Haninah
MalaysiaLocation’s great!
Stayed in July 2024
Reviewed: 12 August 2024
Nagaraja
IndiaIn house restaurant required
Delicious
Stayed in July 2024
Reviewed: 10 August 2024
John
PortugalWell located. Friendly staff. Functional and just right for an overnight stay
Stayed in August 2024
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