2 out of 3 tvs in apartment didn't work. Only 2 channels on the one that did work. No air con in gym. Just needs a bit of tlc as not maintained to same standards as when Fraser had it.

Location, 24hr shop next door, good shower, comfortable beds.

Stayed in April 2024

Room was not cleaned well after previous guests. Some of their food was still in the cupboards. The bed sheets had some marks indicating that they may not have been changed. Pillow covers also looked like only the front pillows were changed.

Central location with 24hr 7Eleven type of shop downstairs. Big apartments with comfortable beds and pillows.

Stayed in January 2024

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Stayed in December 2023

the property environment is quite dull for me

the ambience is nice. beautiful apartment. spacious. have washing machine and dryer.

Stayed in October 2023

As many things in Malaysia, on the surface everything looks great, but when you look at detail you will get disappointed. The room was never perfect clear (you could see spots that probably haven't been cleaned for years) and like many buildings in Malaysia, it was poorly maintained so it doesn't look like fresh and new. But from my observations, this is standard in Malaysia.

Enormous room with enormous bathroom and kitchen. Enormous bathtub (after year in Japan and their miniscule bathtubs this is refreshing!). Very polite staff.

Stayed in August 2023

Didn't have info on using speakers

Friendliness. Convenient

Stayed in August 2023

The furniture is very old and dirty. There is a bad smell in the room (maybe previous guests). The life time of the light are nearly done.

Everything else was good 👍

Stayed in August 2023

The Property is very Difficult to Be found by grab So It was been cancel So many Times and cause lateness to airport So to make sure to start your journey very early , also Be prepared The Apartment has no reliable service ! The staff is never around

Very Spacious If ur bringing Family

Stayed in July 2023

It was advertised as having satellite TV but it did not work the pleasant techs tried to fix but unsuccessfully so we only had 3 channels with a poor picture. There was also no room safe hitch was supposed to be. The air con stopped working in the bedroom but was repaired promptly. The bathroom toilet blocked up but was again fixed quickly and the bathroom sink plug kept on jamming shut so sink filled with water and could not be drained. The kitchen was not well equipped with cutlery and crockery, overall the whole room could do with some attention which would not be to difficult to bring it up to the standard it is advertised at.

The room was spacious and clean and the bed was comfortable. Whilst well located in the centre of KL there was minimum road noise. The shower was also good. There gym was well equipped and had a good view of the CBD

Stayed in June 2023

The pool was under refurbishment and had been for more than a month but there was never any communication from the hotel to advise us. Kids on holiday in the tropical Malaysia and no pool. Had we known this we would have stayed some place else. They tried to tell us this was communicated to Booking.com but when I checked their own website (Sfera) directly there was no mention of the pool being out of action for more than 3 months. All the tiles and slats were pulled out from around the pool, and for the period we stayed there we did not see any work being carried out.

Spacious room, had all the appliances, Good location and free parking as we had a rental car. Not enough parking spaces.

Stayed in April 2023

difficult to recognise the building for the first time went there because the signboard not at the front

spacious room with good facilities

Stayed in May 2023

Booked two rooms for a family holiday with 4 screaming kids. Only to find out the pool was under renovation and not available. There was mention or communications regarding the pool being unavailable during Malaysia's festive season. The counter staff tried to tell me this was communicated to Booking.com and agoda, etc, but could not find the proof of what they're telling me. Even their own website (I checked on the spot) for direct booking with the hotel didn't mention anything about the pool being unavailable for a month. Tiles and pavers were ripped from the pool side, and for the 4 days we stayed there, we did not see any work being carried out. Staff were accommodating with our requests, but then again, after such a total stuff up with their pool not being available, they didn't have much of a choice but to be accommodating and apologetic. Had we known this, we would have stayed somewhere else. Free WiFi was almost none-existence at best of times, or patchy with dropouts or unable to connect. Housekeeping was great, and they had all top notch white goods in the apartments. Smeg washing machine , fridge, stove etc.

Spacious and clean. Handy location with a quick walk to Bukit Nanas monorail station. Everything at your fingertips.

Stayed in April 2023

a bit dated I guess, used to be the Fraser Suites, but helpful staff compensated for this

wonderful location easy to walk into the main centre. the lounge area is lovely and en suite bathroom and changing area very nice. good quality toiletries. best thing was the super comfortable beds. also nice views of the city.

Stayed in April 2023

internet did not work front desk reception staff fixed it for one day then dropped out again gave up reception staff very limited shower drain blocked

close to monorail and walking distance to Petronas tower and Suria should Centre

Stayed in April 2023

The location is good, but the car traffic is heavy when getting in and out of the residence. The swimming pool itself is nice but the flooring before entering the pool is extremely dangerous and in need of urgent attention. It's an accident waiting to happen. Children and old people are most vulnerable to the dangers posed by the uneven and damaged wooden flooring surrounding the pool.

Good and polite staff. Value for money. The area where it's located is very central but be aware of heavy traffic.

Stayed in March 2023

Unable to find accommodation Address is not recognised in Grab Almost missed check in as driving around trying to find for at least 1hr Room was unclean, under furniture Ants on benches Floors scratched and damaged, cracked and stained tiles in bathrooms Is not as described in photos when booking Windows were filthy!!! Swimming pool tiles missing, deck all rotted and dangerous for children

Spacious room Good view

Stayed in March 2023

room cleanliness can be improved. room felt damp

perfect location in city centre. Good value for money. carpark provided

Stayed in February 2023

no 24h front desk - opens a 9am. and no safe box

Stayed in February 2023

Location was not ideal. Things are not within reasonable walking distance which makes it difficult

Rooms were comfortable, view was great, rooftop gym very good

Stayed in February 2023

Dated decor,

Price

Stayed in January 2023

hot water is not stable

Stayed in January 2023

does not comes with breakfast

convenient and clean. comfortable for staycation

Stayed in January 2023

The fridge did not work, the dryer was not vented, so didn’t work and the aircon in the main bedroom did not work.

Clean and central with good access to monorail

Stayed in January 2023

WIFI had a few issues but the staff always helpful.

A fantastic apartment for a family; very helpful staff. I would certainly come back.

Stayed in December 2022