“I made the cancellation for the booking and contacted the owner and booking.com about it. Until today, I have not received any refund and both booking.com and the property owner did not respond on the refund. I have contacted both parties multiple times without any resolution or feedback, and this lack of communication and transparency is quite disappointing. It reflects poorly on the management of both the platform and the property. I expected a smoother and more professional experience, but unfortunately, this situation has left me deeply dissatisfied.”
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