could have more SUP for guest use so we didn't have to wait

secluded retreat next to a lake-sized cenote

Stayed in May 2023

Really difficult to hind something, honestly!

I was beyond surprised how amazing the Wakax Hacienda premises are. It’s like a secret “little” (though it’s not that little, 18 acres) world in Tulum. There was so much to discover and so many different beautiful corners. I loved the tours that were included in the price. We would not have gotten that quality anywhere else - the tour guide was so professional and funny and we had an incredible under ground river experience. Now I know so much about cave diving etc. Also - it’s so cool that you just go and take a bike or a paddleboard and do your thing. + the morning yoga was so good! Everything is free of charge and gives a really warm welcome and that the hotel owner really cares about his guests. Staff was amazing as well. The restaurant by the lake is breathtaking.

Stayed in May 2023

On arrival, the staff is not warm or inviting. Also, we had breakfast included but it was not communicated that only a certain menu was included so we had to argue that point as it was not our fault. Eventual , they did concede the mistake was on the hotel side, but it should did take me standing my ground. We happily ate and spent money as the food was incredible. They just need better communication. Signage to get to massage area could be better. And some colorful pieces or Mexican art or leaves from plants or flowers could liven up the rooms a bit. I love the minalmalist design but it lacked character.

Beautiful property, absolutely loved the lagoon and underground cenote swim. The restaurant staff were amazing.

Stayed in April 2023

It was simply stunning at Wakax Hacienda. Everything was exceptional, there’s nothing to fault from the quality of the accommodation, all the facilities and the enthusiastic and lovely staff. We will without doubt come again for longer.

Stayed in May 2023

not much atmosphere (in the restaurant) as was quiet when we were there and you need a car to get about

lovely and tranquil setting. staff were friendly and the tours were great

Stayed in April 2023

Dinner was delicious! The property is gorgeous and activities included (yoga, underground river your with Gonzalo, cenote swimming, biking) are great. The nature and local culture respect are greatly appreciated by customers (usually seeking calm and staying away from busy and noisy luxury hotels in Tulum area. It is a high end Hacienda.

Stayed in April 2023

nothing

the place is unbelievable pools cenoter jungle cave tour with Gonzalo was amazing

Stayed in April 2023

Beautiful property - the cenotes, grounds and restaurant staff were wonderful. We also loved Gustavo and the underground river tour!

Stayed in April 2023

Not necessarily criticisms but for awareness - taxis from the hotel to Tulum central are expensive (even the 10 minute drive into town is around 600-650 pesos) so I would recommend taking everything you need with you, including cash for tipping the staff and plenty of mosquito spray as you are staying in the jungle!

We absolutely loved our stay at the Wakax Hacienda - this could be a very long list...but among our favourite things were the lovely staff, amazing room, incredible site, fantastic (included) tours and the unique sense of calm, privacy and seclusion. The site is so big and has such amazing natural resources that we honestly didn't feel like we had to leave, it was just so easy to relax there - a perfect start to our honeymoon. As mentioned in many other reviews, Gonzalo the activities coordinator is awesome and we honestly can't think of another place with such an abundance of natural beauty where you're just allowed to roam around and explore - highly highly recommend!

Stayed in April 2023

It does not fault our score but if we could provide one recommendation it would be to level the driveway up to the property as it’s a bit uncomfortable and rocky for the length it is and could look a bit more appealing.

Could not recommend this place enough for a truly one of a kind experience. The grounds of the hotel are magnificent with stunning waters and amenities. The best thing about the hacienda is the little touches, water and coffee left all around the property as well as towels and even suncream. Paddle boards and kayaks available for anyone to use. Breakfast is fantastic and cooked fresh to order. Lunch and dinner fantastic also, the chefs cook excellent food. Gonzalo, the activities coordinator deserves a separate review entirely so we can fit all the positives in. His cave and bike tours are a must do for any guests staying, he is so enthusiastic and passionate about the area which made the activities even more enjoyable. Side note: some reviews complain about cost of taxis which is correct for the entire area, hence why myself and my husband chose to make use of the collectivos which are the local buses which run consistently from directly outside the property straight to tulum and to playa del carmen. They cost only 25 pesos for a journey per person and we never had to wait longer than 5 minutes for one to pass by.

Stayed in April 2023

Everything about the Wakax Hacienda was terrific, including the natural beauty of the jungle and cenotes. The property has been built to the highest standards and fits in perfectly with the area. Complimentary Tea, Coffee, and Water spread around the estate in key locations like the pools and cenotes. The staff was very attentive and the service was excellent. Considering the location was pretty remote the restaurant and bar prices were very reasonable, the food was fresh and prepared to the highest standards.

Stayed in April 2023

The rooms are a bit stark and dark.

The property is stunning. And really big! The different features (lake, cenotes, pools) are just gorgeous.

Stayed in April 2023

The Hacienda is BEAUTIFUL! It has a unique nature/culture aspect that we LOVED. The acaricies exceeded our expectations especially the underground river which only GUEST CAN ACCESS big plus! Gonzalo our tour guide was EXCELLENT he truly loves the hacienda and very informative.

Stayed in April 2023

Limited food selection at restaurant.

Amazing quiet relaxing luxurious experience. Great staff. Amazing setting. Only thing that could be improved would be a wider menu selection at the restaurant.

Stayed in March 2023

nothing negative to say

The site, ammenities and all the decor, design and the attention to detail blew me away. It was a fantastic experience! The lagoon and included tours were excellent (esp. underground river tour), staff were perfect/professional, helpful and friendly. Their food was of a high quality and very reasonably priced for the quality. Excellent selection of cocktails and beers - the daiquiris are the best.

Stayed in March 2023

Stunning property with things to explore around every corner. Luxurious yet remote and tied in with nature.

Stayed in March 2023

Everything was amazing, the underground river tour, the morning yoga and the big cenote made the experience fantastic. The staff is very attentive and always makes sure you're having a good time within the property. This exclusive place is a must if you want to slow down after a frenetic holiday around the Yucatan peninsula

Stayed in March 2023

Cocktails were made with the highest quality ingredients and service was friendly and excellent, but it would be nice to have a little entertainment or activities in the evening after supper. We did play ping pong and darts by the restaurant. Additional games such as a pool table or shuffleboard would be a bonus.

Set in the jungle near Tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging, paddle boards and kayaks. We did both tours with the amazing Gonzo; Cenote underground water tour and the Mayan Village Tour on bikes. These were the highlights of our vacation so do not miss -- our older teens just loved them! During our stay we saw iguanas, bats, giant spiders, and a boa constrictor. Note, there were no crocs in the lagoon! There were three options for the included breakfast (plus a fruit bowl, granola, honey and yogurt, coffee and a fresh juice). Options were pancakes or waffles with maple syrup, eggs and bacon with salad, or a traditional Mexican chiquillies with an egg and green or red salsa. Each of our family had a different preference for breakfast which we enjoyed. Breakfast was so filling we could last until late afternoon until our next meal. As we had rented a car we visited nearby Akumal and Puerto Aventuras for meals (another traveler recommended AVIS for car rental). We spent four nights at Wakax. If you have a car, I suggest a three night stay so you can do both tours. BTW, if you have claustrophobia you may not like the cenote tour. The bikes are great fun, staff and owners are very friendly, the rooms are huge and right out of a glossy travel magazine, and the setting is out of this world!

Stayed in March 2023

nothing

What can I say. The property is incredibly beautiful and well kept. You'll feel mostly alone among the tropical flora, full of birds and also have the ability to use the onsite cenotes basically by yourself which is an absolutely added value considering most of the cenotes around Tulum are highly trafficked and over-priced to access. The food is excellent and service in top. We liked that the property is outside Tulum which makes the surroundings peaceful. We also stayed in the south Tulum Beach area and we loved the relaxed location of wakax much much more. We had a rental car so it was easy to get into and out of tulum.

Stayed in March 2023

Nothing! In terms of improvements, if I was being picky I would say that the larger pool under the arches could benefit from music and someone attending at the bar (there is a beautiful bar in place so this might be in the works). Currently however it is very serene. If we were to stay longer, a second restaurant for variety and maybe a little shop for snacks would be appreciated. Also, I maybe just didn’t find them but practically speaking, toilet facilities in parts of the estate other than the restaurant would be appreciated.

Scenery, architecture, pools and lake, food, privacy, staff… everything was perfect. It feels like a village and it’s lovely to stay in a little cottage and be able to cycle to the restaurant etc. The staff cannot do enough for you, but mostly you are free to just relax and explore.

Stayed in March 2023

n/a

everything was magnificent. Great team of people who are every helpful, spotlessly clean, great location and site was full of wonders. Beautiful. our highlight of our Mexican trip.

Stayed in March 2023

There's not much to dislike. The showers if one of our rooms was rarely hot.

The location is stunning. There is lots of space with plenty of secluded spaces around the cenotes. The food is also excellent although there is limited choice particularly if you are staying for a longer.

Stayed in February 2023

-

Magic experience…a real hacienda with historic buildings, several pools, a Cenote and a lagoon…to get around you can use complimentary bicycles…especially when the sea is full of algae, you will be glad to spend some days at this beautiful place…nearby there are several amazing cenotes, for a short half day trip…the restaurant is not cheap but it’s worth to spend an evening there because of the beautiful and relaxing atmosphere…the whole grounds of the hacienda are illuminated with torches at night… very romantic…

Stayed in March 2023

only one restaurant in the hotel - delicious, but starting to get bored soon. slippery flors, especially when it rains -I fell and hurt my head

Its a really special place to visit. Hotel with private cenote and underground river, common places are perfectly designed, hotel has a lake with boats, sup boards which are free to use. Also I had one of the best holistic massages in my life, and yoga at 9 a.m really worth to go. wish to come back one day

Stayed in February 2023

More toilets near the pools and cenotes to avoid having to go back to the room every time you need to go! A bigger dinner menu, or one that changes frequently.

The service in the restaurant was superb - attentive, friendly, helpful and kind. The quarry swimming lake is heaven and a great place to bunk down next to for the day. Everything is very clean and relaxing.

Stayed in March 2023