Pool was too cold. Wasn’t expecting that

The staff was all great.

Stayed in December 2023

Elevators would help, but stairways are good exercise.

Beach was fantastic. Entertainment very good. b

Stayed in July 2023

Wifi was weak

Convenient

Stayed in July 2023

Pool temperature too warm, food could have more flavour.

The service, friendly staff, the beach and pools.

Stayed in July 2023

Only one beer brand, rooms smell a little like mold, but to be fair we got a new upgraded room upon informing the front desk.

The location is good, inside a gated residential area around 15 Minutes by foot from the Quinta Avenida. The Mayan Restaurant food was very good. The normal buffet was a little above average. Staff was very friendly. The liquor/cocktails offer was diverse, but not the highest quality.

Stayed in May 2023

everything was good

room, pool,food

Stayed in February 2023

The food really needs to be improved. Some things are okay but overall it was lacking the quality I would be comfortable eating. Especially the drinks. I mean come on how hard is that!

The staff was extremely warm and welcoming and the beds were very comfortable. The beach was beautiful and the grounds were well kept.

Stayed in April 2023

The food was...fine. Not amazing but a wide variety and everyone always found something to fill up on. Nice that the snack area where food is available whenever the buffet is closed included chips, guac, pizza, etc. The restaurants with reservations were good for something different.

The beach is fantastic - large, clean, with LOTS of chairs and a ton of trees so you can always find shade. The pool area was really nice too. The whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us. Rooms were a nice size and clean. Other resorts might be fancier but you pay a lot more for them too. For the money, I'd definitely recommend.

Stayed in April 2023

All the nice things were in the sister hotel which is not adjacent. The rooms were very plain.

The pool was nice and also the food. The activities were nice but mainly on the sister Maya hotel.

Stayed in February 2023

The food. It took effort to find food that we enjoyed.

Great staff, wonderful cleaners.

Stayed in December 2022

Room was very damp and had mouldy smell.

Good was ok. Not enough fruit.

Stayed in September 2022

People stealing your towels then being punished for it

Everything was laid back. Serving times at the buffets were spaced nicely and pretty decent food selections

Stayed in July 2022

It so ashame that it is obvious they need more staff ,long queue to get drinks and absolutely noo many sunbeds ,its pretty hard when you have kids and many things to carry with you and be able to locate yourself in a nice spot with shade for your kids. the entertainment staff is absolutely disgusting. they look like they do not want to work there as they do things without motivation ,lack of energy and just want to get the activity done with . This was not the case 10 years ago. nighttime show is even more terrible they make lots of mistakes and their faces look terrifying. the mini disco is an absolute joke , the girls from kids club some days are not even running it which is ashamed.

I absolutely love the hotel ,I have always had since coming here 10 years ago . Our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum. the buffet and the staff in the restaurant all always so welcoming

Stayed in August 2022

Only one trash can between the toilet and the shower. No trash can in the room. We had to wait for one of us to get out of the bathroom to trash something. Only one hand towel for two people. At the end of the day that towel was wet or we had to use a bath towel to dry our hands. We asked the front desk twice and they put it in writing but it was never attended to. The cleaning staff in the hallways gave us an extra towel on the fourth day, which was really appreciated.

The food was excellent, as well as the bedding

Stayed in July 2022

It was uncomfortably warm, the only area with ac was your room.

The staff

Stayed in July 2022

This is an all inclusive hotel, but after arrival they never restocked the minibar at the room. They did not have waiters around the pool so if you want a drink you have to get out of the pool and make a line to get a drink. Even worst if you were at the beach.

The location and size of the property were perfect. The property is located in front of the island of Cozumel, so there where never big waves and we enjoyed the beach almost every day. The hotel is not too big, so we could find a table at the restaurant every day without having to wait.

Stayed in June 2022

The food choices, ala carte restos and water activities reservation, car rental service, room is not as described in the photos, and the staff for viva membership is rude.

The location is great! Accessible to Cancun and Tulum

Stayed in June 2022

I wish balcony would be bigger. Some rails or hangers to place wet clothes, since we had a lot of rain.

Staff was very nice. Food was very good.

Stayed in June 2022

In order to reserve a table at the a la carte restaurants you have to go at the reservation desk. If you go later than 8am, you don't find a table. I would have liked to receive better info when booking an excursion.

Room was very clean and comfortable. Staff was very nice and friendly both at the restaurants and animation. All the beaches next to us were full of seaweeds, the Viva Wyndham Azteca beach has been cleaned every day. Great job!

Stayed in May 2022

The check in process took a while. We had complications with our rooms. Room keys seem to have lots of issues. The buffet food was just ok. It seemed dry and reused for several meals.

The restaurants were very nice, the staff nice and professional. The rooms were clean. Pool was very nice.

Stayed in May 2022

I wish there was more Mexican food in the buffet. Mexican buffet night was the best buffet food. The buffet food was pretty mediocre and for a six night stay we were only permitted two dinner reservations at property restaurants.

Great Beach, small resort size, friendly staff, quiet room, mayan restaurant was delicious, the restaurant Bamboo was also good.

Stayed in May 2022

the drinks seemed watered down. i ended up buying my own wine for dinner

the property itself was a calm environment

Stayed in April 2022

pools closed really early. I have food allergies and it was a constant challenge because the pool restaurant was frequently the only one open, and does not accommodate allergies. the evenings were pretty dead and it’s not a lot going on on-site.

fun vibes, great pool.

Stayed in May 2022

I think, it would be great if they had a designated smoking area. There’s no reason why other guest including kids need to be breathing it in. They can also monitor the temperature of the food better, most of the time the food was not hot. This property does not have elevator.

The Hotel was nice,good location, customer service was good.

Stayed in May 2022