The only thing is that my first room was located at the intersection of two busy streets and it was very noisy at night (cars, motorcycles, dogs barking). I'm a light sleeper so I couldn't sleep much. I changed rooms for the last two nights and it was much better. I think the window in the second room was newer and blocked the noise better.

Management is very responsive and helpful. They have someone working at night in case of an emergency. Rooms are spotless (I don't see how they could be cleaner). The shower pressure is great (water pressure is often an issue in Mexico). The internet connection is great (I work online, on videoconference all day).

Stayed in November 2024

Rooftop pool is old and worn.

Fantastic host communication and responsiveness and helpfulness

Stayed in October 2024

Nil.

We had a lovely 1-bedroom apartment, which was perfect for our 6 days at Playa del Carmen. Our mattresses were firm; excellent water pressure in the shower; fully-equipped kitchen with ample pots/pans/crockery to prepare our own meals. The WiFi speed was also one of the best we had in our two months in Mexico. Our host Jacqueline was also very responsive via chat, and got our requests fulfilled readily. There is also a small pool and terrace area with seats on the top floor, which was great for when we had to wait a couple of hours in between check-out and our bus. Location-wise, it is about a 15-20 min walk from the ADO bus station (turistica). There is a large supermarket (Chedraui) nearby (the colectivos to Tulum also depart near its carpark), as well as plenty of eateries and ATMs along Avenida Benito Juarez.

Stayed in August 2024

I found the kitchenette to be stocked minimally with tools and dishes, but you can make it work. The pool was more of a kiddy pool and definitely not one to bother with in summer since it gets warmer than a bathtub. The loungers on the roof were cracked, so if you like a little butt pinch you’ll enjoy these!

Quiet location, yet close to the action. The room was clean and the bed was comfortable. Shower water pressure was great!

Stayed in August 2024

The bathroom was a bit small, wish there was a little bit of counter space around the washbasin to keep the toilet bag. Also the hot water faucet didn't really deliver hot water even after keeping the water flowing for a few minutes. Of course, the faucets were not marked, so it was difficult to tell if I was using the correct one!

It was perfect.

Stayed in August 2024

We wish we had a small table to eat especially for the child who was too small to eat on the stool at the counter. There was a lot of noise outside from the cars and motocycles, but very much calmer than the avenues near the 5th. The location is about 15 minutes walk from the nearest beach (and the 5th av.) It is a bit far to walk with a toddler everyday. if you don't have small children, the walk is easy you should be fine!

Communication with the host was great. Easy access to the apartment and we felt safe. Kitchen was fully equipped. Lots of stores and restaurants near the hotel. Pool on the rooftop is mainly for kids since it's only 40 cm in depth, it was nice to use the hammock too. The staff is very welcoming and helpful. Hot water, lots of towels and everything you need for a family vacation. The beds were comfortable (1 king + 1 single bed). AC worked perfectly. TV worked well with access to Youtube. There was a safe, a coffee maker, basically anything you need! Overall it was clean and we would come back.

Stayed in March 2024

Only thing I noticed was that the tv remote needed new batteries or wasn’t working which is no big deal

Everything was great, met lalo part of the staff he was great, I really liked how I was able to book transportation from airport and back no complaints

Stayed in February 2024

The convertible couch was not the most comfortable for a long term stay( we were there a month). The barking dogs next door were a bit of a nuisance if you are a light sleeper. A comfy chair added to the living space for watching TV would be a plus!

The place was clean and everything was as stated in the communications. Good location with all the shopping options within a short walk. Very helpful and pleasent on-sight management. We had a great time there and the rooftop pool and lounging area were a very pleasent addition.

Stayed in January 2024

All seating in the room was uncomfortable! Stools at peninsula fine for short sits but the sofa was horrible. When you sit on it you sink to the floor😩 The TV was difficult, but we didn’t come to Playa to watch TV😏 We were wishing we could have recycled more than just bottles!

Room was very clean, could have used a few more essentials like cork screw, more kitchen linen, more face clothes etc! I appreciated that the Linen was white, an anomaly!! Staff wonderful, neighborhood authentic, walking distance to beach but far enough away that the beach music wasn’t a problem. Necessary shopping close; laundry, drugstore, convenience store, bakery, & even Walmart (although we do prefer to support the locals)! Wonderful authentic Mexican & Mayan restaurants often with entertainment, as well as a plethora of yummy street food!!!!

Stayed in January 2024

Clean and large apartment. Good location.

Stayed in December 2023

10 minutes walking to 5th avenue/beach, clean, tidy and comfortable apartment. Totally worth the money.

Stayed in December 2023

The location is ok, but it as good value of money. Apartment was really clean and it’s an easy checking and checkout. Definitely recommend it

Stayed in December 2023

the rooms were spacious with all devices working well, strong good wifi, new appliances , secure

Stayed in November 2023

Although it was close to the town center and everything we needed was at walkable distance, the surrounding streets didn't feel safe as they were too dark

The accommodation was very comfy and clean, it had everything we needed, plus they accepted our dog.

Stayed in July 2023

The pool is more of a big bath tub and the water gets really hot with no shade so it’s like sitting in a hot tub.

The property was clean and safe. Being a woman and arriving by myself at almost midnight, the safety aspect was important for me since I wasn’t familiar with the neighborhood or location. It took us about 30 minutes to walk to the Poliforum for our BJJ tournament, 20 minutes to walk to the beach, and 15 to walk to the bus terminal. All in a mostly straight line direction. They offer you drinking water at a cost. Recommendations on where to buy your own drinking water would have been greatly appreciated. Not being familiar with the area I was really at a loss as to where to get water. The AC was great! A warning about the ants would have also been great. It was not really a location issue more of a daily Mexican household heads up.

Stayed in July 2023

Good place. Nice location.

Stayed in June 2023

Good place. Great for short term stays.

Stayed in June 2023

Everything

Stayed in June 2023

Spacious, comfortable and clean.

Stayed in June 2023

sometimes gets noisy from neighbours

it looks and feel nice, great value for the price

Stayed in June 2023

Clean rooms and facilities

Stayed in May 2023

The location was good walking distance however I didn't realize the surroundings were not as nice I would add cleaning tools then we can clean as well. Some furniture was very wear off

The team was very friendly and provided advise and support fast Room very spacious. They clean the room, change towels once with no charge. I would definitely stay again here.

Stayed in April 2023

There was no place to put hygienic items in the bathroom, had to be put onto the toilet "stand" or away from the bathroom. For 2 nights it wasnt an issue for us but if we stayed more, would not be very comfortable. Fridge was very noisy even on min level but after closing door to kitchen, was fully OK to sleep.

Friendly host meeting us, allowed us to stash our luggage prior to check in, charge phones, etc. Otherwise entering via code/lockbox with keys. OK place to chill at the roof, however the pool is very shallow only 40cm deep. Around the place were many street food stands which we loved. Also was walking distance(10-15min) to Cozumel ferry. Quite clean rooms, for daily cleaning you have to pay a few pesos (just some change and we dont want/need daily cleaning anyway).

Stayed in April 2023

It was a little annoying that you had to pay extra to ask for more towels, but the maintenance person they have available was very helpful and provided us with the extra towels when we asked for them. We didn't get a chance to use the pool because we were busy doing other things, but the rooftop was definitely a nice area to hangout in.

We really liked the location because it was a 10min or so the downtown core of Playa del Carmen, but by being further away we didn't have to deal with the party noise all night, and we could support more local owned small food and shopping businesses, rather than foreign companies.

Stayed in March 2023