Skip to main content
  1. Hotel reviews homepage
  2. Mexico hotel reviews
  3. Quintana Roo hotel reviews
  4. Chetumal hotel reviews
  5. Reviews of Hotel Urban 101

Reviews of Hotel Urban 101

Av. de los Héroes entre Plutarco Elías Calles y Lázaro Cárdenas, 77000 Chetumal, Mexico

#24 of 42 hotels in Chetumal

Guests' Choice

Review Score

Based on 195 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    8.2

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: June 17, 2024

    7.0
    Perfect location, clean and welcoming! Perfect for an overnight stay or even a few days.
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Just note that there is no fridge in the room or safe.

    The rooms are massive with lots of storage for luggage (back packers in mind). Good TV that works, AC and you get towels. Great location to the ferry port (I was getting the water taxi in the morning to go to Sam Pedro) it was a 5min drive. Strong WiFi and the provide cakes and coffee for breakfast which was helpful having to get up super early for the water taxi. I met two of the staff members and they were both really helpful!

    Stayed in June 2024

  • Reviewed: May 29, 2024

    7.0
    Good Price and location, a little older
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pictures were misleading about the current condition- the hotel was renovated many years ago, and there are many cracks and scuffs everywhere. There were a number of ants in our room and the sheets looked washed but had old stains (they need to be bleached). Toilet bowl could have been cleaned better. Overall it was a little dingy. But the cost of the room is low, so you get what you paid for. Just don't expect it to look like the pictures.

    Location. Friendly and helpful staff. Some of the staff spoke English which was helpful. Good price Air Conditioning. Not too noisy. Firm Bed

    Stayed in May 2024

  • Reviewed: April 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was centrally located. Safe

    Stayed in April 2024

  • Reviewed: March 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower was awful. Only cold water and barely enough water coming out to rinse off. Damp smell. Not the cleanest floors or bed sheets.

    Great location. Basic rooms but still good if your expectations aren't too high.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower didn't really get hot, mildly warm

    Nice big clean room. Comfy bed. Good location walking distance from ferry and restaurants and shops nearby.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    7.0
    Ok for one night
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Pictures are from when it opened, it doesn’t look like that anymore. Bathroom smelled funny, so keep the door shut and bathroom window open. No shower pressure, no hot water, you can clean your important bits at best. More attention to cleaning and property needs to be maintained/attention . Noisy to sleep.

    Location is a quick walk to pier. Coffee was good. Free water. Staff is nice and very helpful. Has shampoo and soap. Ac works

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Had an issue with the toilet but decent for the price

    Great location and staff were super friendly and helpful

    Stayed in February 2024

  • Reviewed: February 10, 2024

    9.0
    Clean, good AC and warm water. Everything worked.
    • Leisure trip
    • Couple
    • Deluxe Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Reception balcony could be made really nice as it overlooks the mainstreet. Hotel 101+windowless white rooms may evoke George Orwell for the nervous!

    Clean white room, a bit spartan but good AC and warm water. No real window. Also a comlementary coffee and cake at Breakfast. Our Recepcionist. She was very helpful.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    7.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 1 night

    2 dead cockroaches in shower, but it is the tropics after all. Room had very small window without view.

    Good location and bed. Nice staff. Good wifi.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    A gem for the price
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 2 nights

    A bedside table and light/lamp would be nice. A refrigerator would be nice. Very few if any english TV channels. Found 2 and they were on/off depending on programming.

    Great spot, middle of Ave Heroes. Big room, good bed, good wifi, good AC. Nice and helpful staff. Free coffee and pan (super-sweet bread) in the morning.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    As an explorer, here's my spin...
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The flooring either needs tiles or throw rugs, cold on bare feet water pressure not the best.

    Clean, staff

    Stayed in January 2024

  • Reviewed: January 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice room in centre of town. Don't be frightened, by it's out side appearance . Room was nice. Breakfast is only available until 8 bc the few biscuits and croissants are gone as is short on coffee mugs as well by this time

    Stayed in January 2024

  • Reviewed: January 24, 2024

    8.0
    Quick, easy, helpful.
    • Leisure trip
    • Travelers with friends
    • Deluxe Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The girl working at the front desk during most of our stay was truly phenomenal. Kind, helpful and fun. By far the best service we’ve received during our 3 week trip traveling around the Yucatán Peninsula. Sweet bread and coffee in the morning was a nice touch.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very nice, receptionists were lovely and printed off some documents for us. Very centrally located and near to the pier where you get the boat to Belize.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a bit rough around the edges but can’t complain for the price. Would stay again

    Cheap and easy to walk to the port for the boat.

    Stayed in January 2024

  • Reviewed: December 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pictures provided didn't provide justice, the lighting in the room was poor, there was only one chair in the room.

    The staff was friendly and accommodating. This place had cameras all along the corridors, a main metal entrance door opened only by the staff. The wifi was good. Complimentary breakfast, which consists of a coffee and multiple varieties of breads/donuts was provided.

    Stayed in December 2023

  • Reviewed: December 6, 2023

    8.0
    Has everything you need at a good price
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water in the shower

    Right in the center the taxi to the bus station was 30 pesos the complementary coffe and pastries in the morning where really nice. Staff was helpful and welcoming

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Good value
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    A good place to stop off the night before a 10am ferry crossing. Felt very secure which was appreciated and pastry and coffee in the more was a bonus. All in all, very good value for money.

    Stayed in December 2023

  • Reviewed: December 3, 2023

    7.0
    Could be better
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    They send us a message asking for a transfer of 50% of the reservation value to guarantee our room. Because we were worried we would lose the reservation we did the transfer and had to pay bank taxes. Once we got to the hotel they didn't even know we already had payed in advance and we're going to charge the full price. Also the staff was not very nice. The photos are nicer than the actual place.

    Comfortable beds, nice location, good wifi.

    Stayed in November 2023

  • Reviewed: November 30, 2023

    9.0
    Good clean, basic accommodation for my overnight wait for the water taxi
    • Leisure trip
    • Solo traveler
    • Deluxe Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good clean, basic accommodation for my overnight wait for the water taxi

    Stayed in November 2023

  • Reviewed: November 28, 2023

    9.0
    A fantastic location and lovely staff at Urban 101. Give it a go...
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Outside looks very rough and ready, but not a problem ..it just might deter some people.

    Great and very central lodging. Felt safe and secure. Very, very, very helpful staff at reception. Good coffee and cakes in morning too...a bonus . Looks a bit rough on outside but inside it is good ..albeit minimalist. The name suits it. I would stay again for sure and recommend it highly. A

    Stayed in November 2023

  • Reviewed: November 26, 2023

    7.0
    Central located for a short stay!
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No daylight!

    Central located not far from the ferry to Belize (Caye Caulker). Clean wir a little breakfast! Great option for one/two nights!

    Stayed in November 2023

  • Reviewed: November 21, 2023

    7.0
    Good for an overnight before Caye Caulker
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room only had a tiny window which made it feel quite closed in, but it was only for 1 night so no big deal. The pastry I had had as part of the included breakfast mould inside it so they obviously weren't the freshest.

    10 minutes walk to the ferry. The staff were friendly and made sure our stay was comfortable. The whole area looked clean and well maintained. AC worked well, no noise from outside overnight.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    If you want to have hot water you have to wait 20min for it, and it doesn’t get much warmer. Staff says it works like this because of the length of the pipes. That doesn’t seem a good strategy for the environment or the guests. That is something that should be fixed or they should warn people before book a room in their hotel

    Drinking Water available all the time anda some cakes and croissants and coffee in the lobby available for breakfast

    Stayed in November 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!
gogless