Av. de los Héroes entre Plutarco Elías Calles y Lázaro Cárdenas, 77000 Chetumal, Mexico
#24 of 42 hotels in Chetumal
Guests' ChoiceBased on 195 hotel reviews
7.9Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.8
Staff
8.7
Value for money
8.2
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 17, 2024
Jodian
United KingdomJust note that there is no fridge in the room or safe.
The rooms are massive with lots of storage for luggage (back packers in mind). Good TV that works, AC and you get towels. Great location to the ferry port (I was getting the water taxi in the morning to go to Sam Pedro) it was a 5min drive. Strong WiFi and the provide cakes and coffee for breakfast which was helpful having to get up super early for the water taxi. I met two of the staff members and they were both really helpful!
Stayed in June 2024
Reviewed: May 29, 2024
Gabe
CanadaPictures were misleading about the current condition- the hotel was renovated many years ago, and there are many cracks and scuffs everywhere. There were a number of ants in our room and the sheets looked washed but had old stains (they need to be bleached). Toilet bowl could have been cleaned better. Overall it was a little dingy. But the cost of the room is low, so you get what you paid for. Just don't expect it to look like the pictures.
Location. Friendly and helpful staff. Some of the staff spoke English which was helpful. Good price Air Conditioning. Not too noisy. Firm Bed
Stayed in May 2024
Reviewed: April 3, 2024
Cherry
BelizeIt was centrally located. Safe
Stayed in April 2024
Reviewed: March 21, 2024
Hanna
IndiaShower was awful. Only cold water and barely enough water coming out to rinse off. Damp smell. Not the cleanest floors or bed sheets.
Great location. Basic rooms but still good if your expectations aren't too high.
Stayed in March 2024
Reviewed: March 12, 2024
Alex
United KingdomShower didn't really get hot, mildly warm
Nice big clean room. Comfy bed. Good location walking distance from ferry and restaurants and shops nearby.
Stayed in February 2024
Reviewed: February 15, 2024
Lindsay
CanadaPictures are from when it opened, it doesn’t look like that anymore. Bathroom smelled funny, so keep the door shut and bathroom window open. No shower pressure, no hot water, you can clean your important bits at best. More attention to cleaning and property needs to be maintained/attention . Noisy to sleep.
Location is a quick walk to pier. Coffee was good. Free water. Staff is nice and very helpful. Has shampoo and soap. Ac works
Stayed in February 2024
Reviewed: February 15, 2024
Aussie
United KingdomHad an issue with the toilet but decent for the price
Great location and staff were super friendly and helpful
Stayed in February 2024
Reviewed: February 10, 2024
Petroc
United KingdomReception balcony could be made really nice as it overlooks the mainstreet. Hotel 101+windowless white rooms may evoke George Orwell for the nervous!
Clean white room, a bit spartan but good AC and warm water. No real window. Also a comlementary coffee and cake at Breakfast. Our Recepcionist. She was very helpful.
Stayed in February 2024
Reviewed: February 10, 2024
Marc
United States of America2 dead cockroaches in shower, but it is the tropics after all. Room had very small window without view.
Good location and bed. Nice staff. Good wifi.
Stayed in February 2024
Reviewed: February 9, 2024
Marc
United States of AmericaA bedside table and light/lamp would be nice. A refrigerator would be nice. Very few if any english TV channels. Found 2 and they were on/off depending on programming.
Great spot, middle of Ave Heroes. Big room, good bed, good wifi, good AC. Nice and helpful staff. Free coffee and pan (super-sweet bread) in the morning.
Stayed in February 2024
Reviewed: February 3, 2024
Eddie
CanadaThe flooring either needs tiles or throw rugs, cold on bare feet water pressure not the best.
Clean, staff
Stayed in January 2024
Reviewed: January 28, 2024
Allan
United States of AmericaNice room in centre of town. Don't be frightened, by it's out side appearance . Room was nice. Breakfast is only available until 8 bc the few biscuits and croissants are gone as is short on coffee mugs as well by this time
Stayed in January 2024
Reviewed: January 24, 2024
Erik
CanadaThe girl working at the front desk during most of our stay was truly phenomenal. Kind, helpful and fun. By far the best service we’ve received during our 3 week trip traveling around the Yucatán Peninsula. Sweet bread and coffee in the morning was a nice touch.
Stayed in January 2024
Reviewed: January 18, 2024
Mila
United KingdomRoom was very nice, receptionists were lovely and printed off some documents for us. Very centrally located and near to the pier where you get the boat to Belize.
Stayed in January 2024
Reviewed: January 11, 2024
Will
United KingdomIt was a bit rough around the edges but can’t complain for the price. Would stay again
Cheap and easy to walk to the port for the boat.
Stayed in January 2024
Reviewed: December 17, 2023
Thomas
GermanyThe pictures provided didn't provide justice, the lighting in the room was poor, there was only one chair in the room.
The staff was friendly and accommodating. This place had cameras all along the corridors, a main metal entrance door opened only by the staff. The wifi was good. Complimentary breakfast, which consists of a coffee and multiple varieties of breads/donuts was provided.
Stayed in December 2023
Reviewed: December 6, 2023
Schüle
Costa RicaNo hot water in the shower
Right in the center the taxi to the bus station was 30 pesos the complementary coffe and pastries in the morning where really nice. Staff was helpful and welcoming
Stayed in December 2023
Reviewed: December 5, 2023
Dan
United KingdomA good place to stop off the night before a 10am ferry crossing. Felt very secure which was appreciated and pastry and coffee in the more was a bonus. All in all, very good value for money.
Stayed in December 2023
Reviewed: December 3, 2023
Carolinamatosmiranda
PortugalThey send us a message asking for a transfer of 50% of the reservation value to guarantee our room. Because we were worried we would lose the reservation we did the transfer and had to pay bank taxes. Once we got to the hotel they didn't even know we already had payed in advance and we're going to charge the full price. Also the staff was not very nice. The photos are nicer than the actual place.
Comfortable beds, nice location, good wifi.
Stayed in November 2023
Reviewed: November 30, 2023
Brent
CanadaGood clean, basic accommodation for my overnight wait for the water taxi
Stayed in November 2023
Reviewed: November 28, 2023
Amanda
United KingdomOutside looks very rough and ready, but not a problem ..it just might deter some people.
Great and very central lodging. Felt safe and secure. Very, very, very helpful staff at reception. Good coffee and cakes in morning too...a bonus . Looks a bit rough on outside but inside it is good ..albeit minimalist. The name suits it. I would stay again for sure and recommend it highly. A
Stayed in November 2023
Reviewed: November 26, 2023
Cornelia
SwitzerlandNo daylight!
Central located not far from the ferry to Belize (Caye Caulker). Clean wir a little breakfast! Great option for one/two nights!
Stayed in November 2023
Reviewed: November 21, 2023
Dominic
AustraliaThe room only had a tiny window which made it feel quite closed in, but it was only for 1 night so no big deal. The pastry I had had as part of the included breakfast mould inside it so they obviously weren't the freshest.
10 minutes walk to the ferry. The staff were friendly and made sure our stay was comfortable. The whole area looked clean and well maintained. AC worked well, no noise from outside overnight.
Stayed in November 2023
Reviewed: November 9, 2023
Teresa
PortugalIf you want to have hot water you have to wait 20min for it, and it doesn’t get much warmer. Staff says it works like this because of the length of the pipes. That doesn’t seem a good strategy for the environment or the guests. That is something that should be fixed or they should warn people before book a room in their hotel
Drinking Water available all the time anda some cakes and croissants and coffee in the lobby available for breakfast
Stayed in November 2023
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