The employees seem sad, maybe the pay isn’t good

The property is beautiful

Stayed in June 2024

The room we had the bed was broken, we found some bugs. I have paid less for other resorts and had better rooms, I feel like they should redecorate them. Also requested a birthday decoration all I got was a desert.

The outside structure and pools were amazing.

Stayed in May 2024

Service can be a little slow at breakfast on the weekends.

The property itself is enormous! With shows inside the pyramid pretty much everyday.

Stayed in May 2024

This staff have bad moods, it’s no hospitality people.

I like cleaning system.

Stayed in May 2024

A bit slow to help with request

Appearance

Stayed in May 2024

Food

Bars and staff

Stayed in April 2024

Not enough sea beds. The food was not the best quality. The italian restaurant was the best. No shuttle service. Communication with the hotel before the stay was terrible, they didn't answer once.

The water is amazing baby blue colour. It's spacious. It's all inclusive and the alcohol is included.

Stayed in March 2024

Rooms are very small Reception staff was very rude Never answer phone calls for room service and all

Pools and Restaurants

Stayed in April 2024

The rooms old, the cleaning was terrible in the rooms and in the toilets leisure areas

The facilities is good but the toilets in this area was dusty and old

Stayed in April 2024

rooms weren’t like the images shown on the site

Various restaurant and facilities

Stayed in April 2024

The flavor of the food need to be improved. The orange juice is not the authentic

Swimming poor and the beach

Stayed in March 2024

The rules changed during spring break! The liquor was pulled as well Once they ran out of Absolute or Malibu they didn't offer another bottle And the hassle of reservations for dinner None were available and didn't like that when renting a cabana in Oasis Beach Club 3-6 if show was over at 5:30 they kicked you out Also prices were marked higher during spring break for cabanas

Fun atmosphere

Stayed in March 2024

The lines at the bar

The drinking and partying

Stayed in March 2024

The restaurants were generic and basic. I am talking about the ones that required reservations. The food was nothing to brag about. They were not classy or elegant. The buffets were mediocre. The building needs to be updated. The bathrooms are old and really need some modernization. The casino was super hot. With that many people in there there should have been lots of air conditioning. i was also upset that my friend and I booked our rooms at the same time. Her room for 2 cost her $1400 while I was charge $1521 for the same room for 2 each. The hotel would not do anything about it. I booked through booking.com but the hotel is who I paid directly upon arrival. They wanted me to reach out to booking.com to handle it. I feel booking.com scammed me. I will not be using this service anymore to book my trips.

The outside was beautiful. The pools were clean and spacious and many of them.

Stayed in March 2024

There are a large number of restaurants, but upon check-in every restaurant was booked for the entire stay. Luckily, they were able to find us one reservation as the week went on. We were in the pyramid and had paid the extra and still unable to get in restaurants. Also paramedic exclusive bars were also allowing Blue bands to come and get drinks. We were told they had to pay but no money ever exchanged which made lines again. The exclusive bars had better liquor, but once spring break, we hit that liquor was pulled and told unavailable. still advertising the club coyote Loco even though it is closed and definitely was not a lot of entertainment without the club and only beach club parties two times during our stay.

Large size. Different locations grounds were clean.

Stayed in February 2024

The appliances in the room were not working - coffee machine, telephone etc.

The location right next to the beach was great. The services provided as part of the all-inclusive package were good

Stayed in February 2024

While it says all inclusive, booking dinners in the fancier restaurants was impossible, no matter how much we tried. Luis at the cabanas was wonderful. Housekeeping did their job every day, nice and thorough. The spa at Sensoria was amazing.

The location, the staff, the view

Stayed in February 2024

For all the upgrades, didn't receive much extra. Most unpersobal staff I have ever seen in a resort. Been to over 12 in different countries

Beautiful ocean and scenery.

Stayed in February 2024

The food and the limited options even for the pyramid rooms. It was a shame that the restaurants were booked out days in advance. Not a good look and very disappointing

Loved the location and how clean the hotel was. Friendly staff

Stayed in February 2024

Housekeeping should be more attentive, they just remade the bed. Instead of changing the sheets daily. It shouldn't be a request, it should be done automatically!

I had a great time me and my spouse

Stayed in January 2024

Hotel is good for young people up to around 55 to early 60’s. We are too old to go up and with too many stairs.

Location was good. Staff were very friendly. Entertainment was good.

Stayed in January 2024

room had a cockroach in it. the glass door in the oceanfront room made a creaking noise all night

breakfast was very good. lots of options.

Stayed in January 2024

Afternoon Events are not good. Scheduled Events are not happened.

Facilities are good

Stayed in January 2024

Never enough beach chairs or where to put your stuff while at the pool. Food was not amazing, not bad either.

A lot of options for restaurants, many pools and events everyday.

Stayed in January 2024