The view from the hotel balcony was spectacular. We loved the breakfast and the beautiful beach access. I would love to stay at this hotel again.

Stayed in April 2024

Cost is too high. No flexibility and understanding of reservation was so poor.

Nearer to the beach.

Stayed in May 2024

Location

Great facility. Staff are very friendly and helpful. Relaxing stay.

Stayed in April 2024

Nothing

Everything

Stayed in January 2024

Slightly outdated

Can’t get a cleaner facility

Stayed in January 2024

Loved the location! Loved the food, breakfast was so yummy. The staff were excellent and the rooms were so nice

Stayed in January 2024

Very expensive and you are charged for everything (as an example, we were charged for takeaway coffee at breakfast, since we were not sitting to drink the coffee). The hotel needs a refurbishment (looks a bit Y2K)

Good for a quiet & short vacation, all inclusive, with children or if you are retired. We did appreciate that it was the only hotel on that part of the beach to have an architecture style at least remotely inspired by local culture.

Stayed in January 2024

Pool facilities should improve: unstable pool ladders and only one toilet. Breakfast buffet price is the same (approx. 35 EUR) for 3 year old children, we found that abusive. Eating inside the hotel restaurants "Casitas" and "El Cafe Mexicano" is relatively expensive considering that dinner dishes were nothing exceptional. We recommend the few restaurants at walking distance from the hotel. A hotel taxy charged 20 EUR for a 3 min ride. Medical assistance was also overpriced as compared to other hotel experiences.

Good staff, clean place. Suite with ocean view first row was great. Breakfast offers great variety and quality. The paid beach beds were very comfortable and food service to the beach was the best we have experienced.

Stayed in January 2024

There is some catching up to do on information, seems to be a lot a confusion between departments.

Kempinski is the best way to enjoy Cancun. Super clean, lots of variety for breakfast. Staff goes above and beyond.

Stayed in December 2023

Location - it's a bit far from La Isla Shopping Mall and Qunta Cancun (where you have all the restaurants, bars/nightclubs such as Coco Bongo) AC in the rooms is not working properly, doesn't cool down and make a lot of noise (feeling like you have a airplane engine in your room) Room is not isolated, you can hear your neighbors - so very noisy. Also, the rooms designed in an opened space from floor 4 to 7 so it gets extremely noisy. No free airport transfer shuttle which I have found unsual for a 5* Hotel. This is actually the first time that I have encountered a 5* Hotel not offering any airport transfer service. No entertainment at night offered by hotel

Breakfast buffet was excellent, quality and variety of food. Unfortunately, if you are pescatarian there no many options except from prawns and salmon. I did not have any fish during my entire stay as there were none proposed on the menu. Pool and beach areas were also very comfortable and pleasant. Staff were providing a excellent service. Manager Danitza and Monserrat were very helpful and I thank them again for their assistance in changing my room due to noise & AC not working. They were very professional and accommodating Excellent customer service - I have been offered a gift for Xmas and a delicious cake & chocolate strawberies for my anniversary. Thank you!

Stayed in December 2023

The food was fantastic! Staff and service was exceptional!

Stayed in August 2023

Everything is great but everything comes with a price

Everything was great! The staff was the highlight of our trip. They were all helpful with anything we needed and they were always willing to go the extra mile to make our trip better. Now, most things/services came with a price but we’re sold on Kempinski hotels and will definitely be staying at other properties in the future.

Stayed in August 2023

Nothing

Wonderful staff, perfect service

Stayed in August 2023

Good location with 3 excellent restaurants across the street. Great staff and service.

Stayed in July 2023

I cannot think of anything that the hotel should do differently everything is amazing!

Personal service and Manager greets you outside as you approach the front entrance. During check in a waiter comes and provides you with refreshing drinks and hand towels. The service is beyond exceptional and the facility is absolutley stunning. It's so amazing that you are excited to explore all the different areas and original historical artwork that they have throughout the facility. I highly recommend this hotel for people looking for luxury and privacy.

Stayed in June 2023

staff and location amenities where exceptional!!

Stayed in June 2023

A little bit slow WiFi in the room. Some seaweeds in the sea.

Great location, perfect service, exeptionaly friendly staff, cozy room, comfy beds, wonderful beach, great breakfast, etc.

Stayed in June 2023

price of breakfast and extras on the swimming pool( above normal)

location excellent

Stayed in June 2023

food selection was limited and expensive in some restaurants

we liked the staff

Stayed in May 2023

nothing- it was perfect

everything! one of the nicest hotels I’ve ever been to. beautiful interior, impeccably clean; staff are super polite and accommodating. it was our honeymoon so they surprised us with strawberries dipped in chocolate and upgraded us to a seafront room! breakfast was amazing too + the service around the pool eg freshly chilled water and sunscreen on tap. gym was very well equipped, very clean, staff were so lovely and brought round chilled towels too

Stayed in May 2023

Thanks

Stayed in May 2023

for me I felt really good and comfortable and at this moment I loved the property

everything was organized and clean and that’s what I really love

Stayed in April 2023

The Best hotel I ever visited thank You for your good food it tested excellent And location was perfect

Stayed in April 2023

For me everything was excellent I love everything I can ot Say nothing about the property ay this moment

Breakfast was delicious I loved it And location was not Bad, it was easy to arrive there

Stayed in April 2023