Lote 1-03 - Manzana 12 Supermanza 84 , 77520 Cancún, Mexico
#35 of 209 hotels in Cancún
Guests' ChoiceBased on 286 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
8.0
Facilities
8.9
Staff
9.0
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 22 June 2024
Eimear
United KingdomNot a lot in the surrounding area
Great facilities, spa, preferred club rooftop was great - would recommend
Stayed in May 2024
Reviewed: 8 April 2024
Jennifer
United StatesIf i called hotel valet, bell person, if they can arrange a taxi pick up from wherever I am at, so I can feel safe returning back to hotel.
Location is beautiful. The hotel room, ocean view, and balcony is beautiful. We Enjoyed the activities. We Enjoyed the food.
Stayed in March 2024
Reviewed: 2 February 2024
Kariukie
KenyaWe stayed as preferred guests in the honeymoon suite. The room was exceptional. Very comfortable with great views.
Stayed in January 2024
Reviewed: 30 January 2024
Abdulla
United StatesThere were a lot of reel ins to set you up to buy extra things. They wouldn’t really let you walk away that easy and I just wanted to come and relax after paying for my stay. Also the spa is a bit pricey. I got confused with the price and ended up paying more than $600 for a couple spa/massage
The food was good and the restaurant were setup really nice. I think most of all, I enjoyed the beach. The water was very blue and the sand & beach was clean
Stayed in January 2024
Reviewed: 10 November 2023
Kennasia
United StatesFrom the moment I’ve arrived, the hospitality was beyond my expectations. I was greeted and my belongings were brought to my room. i literally didn’t have to lift a finger when it came to my luggage. they valet parked my car. The room was very cozy. I love how every room has a balcony and overlooks the ocean. They have two pools. there’s a main big one, and then a smaller one ( i used the smaller one for my son) & they have a well designed kids water park. it was sooooo much fun. they have many varieties of food and i never reserved any restaurants. i can walk in and still was able to be seated and served. times i didn’t feel like dining in room service was so quick. under 30mins!!!!! this is a very relaxing hotel. very calm quiet away from all the noise. the spa was 10/10. overall i enjoyed my stay and i would love to come back.
Stayed in October 2023
Reviewed: 25 September 2023
Kwanza
United StatesThe entertainment need more activities throughout the day and night. The adult pool on rooftop need more of an adult feel like the music was more instrumental the regular pool had better music than the adult pool.
The options for dinner. Being able to just go and not having to make reservations. We did the romantic dinner for 2 it was over the top the service Joel Martinez gave was excellent! I will make sure we always do that when we come to that resort. Really enjoyed not having to swim with the kiddos rooftop pool was everything. Lastly the spa was heaven, the hydro therapy to the massage was just what I needed. Very professional from the check in to our exit.
Stayed in September 2023
Reviewed: 18 September 2023
Mohamed
MoroccoBeach is not for swimming. You have to take a taxi and go to playa delfines or playa blanca on the zona hotelera
The hotel with new buildings, variety of restaurants, good service.
Stayed in September 2023
Reviewed: 10 September 2023
Mary
United StatesThe spa was not hot enough as a spa. It was room temperature.
Stayed in September 2023
Reviewed: 7 September 2023
Alexandra
United StatesNothing
Beautiful ocean views, and friendly staff.
Stayed in September 2023
Reviewed: 16 June 2023
Lyudmyla
United Stateswind whistles through your room, heavy doors hard to open. June was not the right season to come. A lot of weeds, better not walk in the water without shoes.
kids club, kids pool, many restaurants.
Stayed in June 2023
Reviewed: 5 June 2023
Alan
South AfricaNothing
Everything was new and clean
Stayed in May 2023
Reviewed: 23 May 2023
Ludovic
Canadabeach so so rooftop pool was opulent
golf at doorstep
Stayed in April 2023
Reviewed: 15 May 2023
Michael
United Kingdomnothing was perfect
fabulous and clean but way to overpriced
Stayed in April 2023
Reviewed: 9 April 2023
Svetlana
United KingdomThe beach is poor. No space to swim, both water and beach full of algas, and doesn’t seem they try to clean.
Modern, well organised , good selection of bars, cafes, restaurants. Good large swimming pool where one always can find a place.
Stayed in April 2023
Reviewed: 8 January 2023
Alejandro
Venezuelarestaurant availability
Setting
Stayed in December 2022
Reviewed: 8 December 2022
Emily
United StatesShower wasn’t constantly hot, but the weather is warm so it wasn’t too inconvenient.
Beds were INCREDIBLY comfortable. Food was top notch.
Stayed in December 2022
Reviewed: 26 November 2022
Martin
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 24 November 2022
Juan
MexicoNothing
The place
Stayed in November 2022
Reviewed: 16 October 2022
Teodor
United Statesfood was often mediocre
location
Stayed in October 2022
Reviewed: 15 October 2022
Gili
IsraelThe staff is amazing and very helpful, lovely breakfast and buffet - very homely feeling throughout our stay. strongly recommend A lot of good restaurants and the pool is awesome
Stayed in October 2022
Reviewed: 29 September 2022
Brianna
United Statessome of the food
the views was everything the rooftop pool everything
Stayed in September 2022
Reviewed: 25 September 2022
Idan
Israelnothing the staff is so kind and my stay was above my expectations
The hotel is decorated so nice and the room is amazing
Stayed in September 2022
Reviewed: 22 September 2022
Michael
United KingdomThere's nothing that I didn't like. Everything was just right
I liked everything. The staff were fantastic and the food was good
Stayed in September 2022
Reviewed: 19 September 2022
Vickie
United StatesHaving someone give you a sales pitch the minute you check in, is RUDE!!! We had been flying for 5 hrs., we were tired and only wanted to go to our room and rest. That is a TERRIBLE idea!!! Started the whole stay off on the wrong foot!!
Breakfast was good. Not happy that all your restraunts weren't open at the same time. Made choices limited.
Stayed in September 2022
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