Traffic noise, kitchen noise.

the rooms were nice, big and clean. The balcony faces the street so it's very noise. It has an ocean view. Unfortunately we were under the kitchen, rooftop restaurant and it was noisy on two of the three nights. the restaurant was the best food and hospitality.

Stayed in November 2021

not enough lighting in the bathroom

good location clean

Stayed in October 2021

Breakfast that was included with the room was definitely delicious! It comes with omelette, beans, toasts, tortillas, yogurt, fresh fruits, butter, jam, and your choice of drink. The room was huge with plenty of space and it’s equipped with a microwave, fridge, toaster, and coffee maker. The view from the room and the rooftop was amazing. Monkey Beach which has off the dock/shore snorkeling is located right across the street from the hotel. All of the staff were genuinely friendly and helpful. Their pool and palapa area is perfect for relaxing. The pool’s depth was perfect and the water temperature was always comfortable too. Motorcycle rental was available at 500 pesos each day (not including insurance). Taxi to downtown/centro/ferry terminal should cost about 80-100 pesos. One thing to note: there’s a nightclub located almost directly across the street that plays loud music until about 2 am. I slept fine and my partner used ear plugs and slept fine. I highly recommend staying at Albatross if you’re visiting Cozumel!

Stayed in September 2021

Nothing really. We liked the breakfast but could have a few more options. Still it was quite good. We had two double beds but for double bed it was a bit on the smaller side. Still would book again!

The location is great right in front of the sea. The staff is very nice and helpful, cute pool and garden area. The room was big modern and super nice.

Stayed in August 2021

The place is noisy. Across the road is a bar and restaurant. The noise isolation could be better.

The Hotel is right in front of the sea, just across the road. Nice swimming pool area. Great place on the roof for breaktfast or lunch or dinner with a great view. Staff was very friendly and helpful. The room very spacious and air conditioner was great. With a great view from the room.

Stayed in July 2021

Noises. Said they had soundproof walls. They did not have enough soundproof Hammering above during the day. On weekends the band across the street was extremely loud and went right thru the windows and walls.

Pool. Interior design. Coffee machine

Stayed in July 2021

Friendly staff

Stayed in July 2021

Their stuff was so friendly and kind. Especially Brian was super kind. We definitely come back this place next time. Also the location was good too. Every activity that we did starts in the front of the hotels . (Clear boat and El Cielo). There was Tour coordinator across the street. You can order most of tour.

Stayed in July 2021

Drains were a bit smelly

Big accommodation, the roof top bar is great , enjoyed food and breakfast..

Stayed in January 2024

It was noisy

The staff

Stayed in October 2023

Unless you sleep like a rock, don’t expect to get a good nights rest here. It is right across the street from a club that blares music until 3a. It was so loud that I could hear the words through headphones with white noise. Once the music stopped we could hear everything other people at the hotel were doing- apparently moving furniture, slamming doors, and dropping everything they brought with them at early hours of the morning. We were exhausted when we left.

The staff at Albatros are wonderful and so helpful. The breakfast and on-site restaurant is also very good. We ate there several times and loved it.

Stayed in October 2023

no hoy shower we switched to a different room at 8 pm because of that and the receptionist was rude, he left after checking water temperature without saying a word

rooms were spacious and bed was comfortable

Stayed in September 2023

There is an issue with the TV, remote and staff were trying to replace batteries with old batteries and trying to make me think that the TV wasn’t working because of the Wi-Fi .

The property was nice and clean. 

Stayed in September 2023

The room was lovely.

Stayed in August 2023

bathroom sewer/ mold smell makes it uncomfortable when you first walk in to the room . needs a lot of plumbing improvement . also pest control . they make you pay for the drinks they had put in the fridge , don’t think it is free or hospitality

Room and bedding are acceptable. liked the location ( midway between downtown and the beaches .

Stayed in May 2023

The room was a bit noisy at times as it was on the third floor beneath the restaurant. Despite the air conditioners in the rooms the main area was pretty warm.

The room was beautiful and clean with a great ocean view. The free breakfast was delicious! The unit has air conditioning in both bedrooms and plenty of doors to let in the ocean breeze. The staff was very friendly, welcoming, and accommodating. Nice toiletries provided for guests. Coffee machine is specialized and requires pods of some sort. These are not provided nor is dish soap, sponge, paper towels so make sure to bring these items if you want them. My husband and son had a great time riding the scooters for rent at the hotel.

Stayed in March 2023

Some rooms seem to be slightly larger than others and a lot brighter. The latter has to do with the fact that not all rooms are painted in the pleasant colour combinations as in the pictures (which were done rather professionally). Our room had a rather obnoxious yellow/dark-blue combination. Because the hotel is directly facing the main street, it was pretty loud. Other than that a nice room though.

Very friendly and helpful staff, very nice garden and pool area, many dive shops in vicinity, generous room size. Breakfast was fine.

Stayed in March 2023

Proximity to main road. Beach area non existent. Noise from road. Beds were not comfortable.

Pool was small but nice setting.

Stayed in March 2023

noisy and not at all like it was advertised

nothing

Stayed in February 2023

it was very noisy, being on a main street. the dive shop below the hotel got tanks delivered early in the morning (5:30 or so) which made a lot of noise.

very clean. comfortable beds. nice pool area. very friendly staff

Stayed in February 2023

small beds and the poorest breakfast you’ll ever have.

nice ambience and decor. nice garden

Stayed in February 2023

We didnt like: 1) Location very noisy: Hotel by main road & above diving shop 2) Room smelt mouldy 3) Breakfast not reflecting the value for money 4) Value for money

We liked: 1) The staff was very helpful and proactive

Stayed in January 2023

-there are only stairs to access the hotel room on the upper floor, with the restaurant being at the top. - the restaurant has only outdoor seating which made it impossible to use during cool and windy weather. can’t imagine what it would be like in a rain storm. -the layout of the junior suite has the only available closet and shelf space in the kitchenette, which means walking the entire length from the bed to get clothing . -nice to have a small kitchenette with fridge, microwave, coffee pot and toaster, but we needed to use the sink in the bathroom to clean up dishes as there is no sink in the kitchenette. -the worst configuration is the bathroom as one must literally step into the shower to pass by the door and the counter. This awkward arrangement leaves the door butting into the toilet. having to close the bathroom door to use the sink and toilet makes this room airless . the whole space management issue could be easily solved with the application of a barn door. -our room had an unreliable ‘on demand’ water heater, which kept tripping the breaker while we showered. we had to continually reset the breaker.

good location . private parking close by. nice pool area, friendly staff.

Stayed in January 2023

The beds were very uncomfortable and the location was very noisy. You could here the sounds of chairs scrapping across the floor from the rooftop restaurant, and the bar across the street was loud until 1am and the scuba shop right below would be making noise beginning at 5am leaving not much room for a good nights sleep.

the property had great decor and friendly staff

Stayed in December 2022

The location was not great. Downtown, where all the restaurants are, is a taxi ride away (3/4km). And you're right next to a busy road and across from a bar. The noise wasn't too bad from the club except for Thursday night when it was terrible until 2am. We spoke to guests who'd stayed before and they said Thursdays were bad. So if your booking falls over a Thursday night I'd recommend somewhere else.

The rooms were big and clean. Nice grounds. Breakfast was simple but good. It was right next to a great scuba shop (Scuba Mau) which was fantastic as we were there to dive.

Stayed in December 2022