Avenida Carlos Lazo, 77400 Isla Mujeres, Mexico
#2 of 46 hotels in Isla Mujeres
Guests' ChoiceBased on 59 hotel reviews
9.2Cleanliness
9.3
Comfort
9.4
Location
9.8
Facilities
9.0
Staff
9.6
Value for money
9.1
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 1, 2024
Laura
CanadaHot plate in room didn't work, but the microwave did, saving the eggs we bought for breakfast. Check that the appliances work before buying groceries! Area to hang/place clothes was a bit cramped in our room. Everything else was excellent.
Loved the layout of the apartment with the large outdoor shaded living room and hammock, with clothing line to hang wet clothes. Very comfortable bed, very good hot water and pressure, and daily housekeeping. The beach chairs and towels made a big difference for a beach-oriented stay, and much appreciated. Well-equipped kitchen with all the appliances was useful for making breakfasts and snacks. Cheaper, freshly-prepared food can be had at the municipal market just up the street. Fantastic location steps from the most beautiful beach on the island. If you're looking for fish, they can be found on the Mia Hotel side of the beach, around the bridge to the hotel and rocks on the quieter side. Staff were accommodating and we were warmly greeted every evening by Salvador, the kind night watchman who always had a smile.
Stayed in March 2024
Reviewed: November 26, 2023
Marieke
NetherlandsIt was really nice staying here. It’s so close to the beach, quiet and they are so nice. You can get a free beach chair to take with you to the beach. The WiFi was perfect
Stayed in November 2023
Reviewed: September 6, 2023
Stella
Australiapillow
Amazing, clean, confortable room. Has a hammock on the room 😍 suuper close to the beach, upstairs to the dive shop (which we had an awesome experience)
Stayed in September 2023
Reviewed: September 1, 2023
Kimberly
United States of AmericaNothing. It was great!
I have found my studio/place when I come visit Isla again. Awesome location near playa Norte-I brought my iSUP and I could walk with it to the beach in 1 minute. Amazing to have a nice sunset paddle :) Studio was huge with a little kitchenette, giant balcony and a/c + fans. For night easy walk to pedestrian street for bars, restaurants etc. also night guard to help if needed and owners were great. Last- if your there around whale shark season definitely use the dive center below and if your lucky your guide will be Raul and you will get amazing videos and photos of your swim with whale sharks!
Stayed in August 2023
Reviewed: June 5, 2023
Jonathan
Israelperfect location and very very nice stuff.
Stayed in June 2023
Reviewed: May 2, 2023
Noa
IsraelA bit pricey but everywhere in Isla is..few ants on the bed even though the room was clean.
Nice big room with comfortable bed and kitchen. The room was clean and very homey. The staff were really nice and friendly. Quiet at night.
Stayed in April 2023
Reviewed: April 20, 2023
Rotem
Israelwe loved everything (:
We had a great room with a balcony to the street, staff was super nice and helpful and even gave us chairs to the beach. location was great, just by the sea.
Stayed in April 2023
Reviewed: March 24, 2023
Linda
IsraelExcellent hosts everyone is so friendly and helpful 🙂 Great location, beach 1 minute walk, clean spacious room.
Stayed in March 2023
Reviewed: March 1, 2023
Philip
BelgiumBe aware of the sportsbar's karaoke events. The can be noisy but didn 't bother us that much.
Perfect Location. well equipped room. Perfect homebase when you wonna go diving with seahawk. Enjoyed my stay at Seahawk. For sure go check el Pastor taco stand around the corner.
Stayed in February 2023
Reviewed: November 19, 2022
Liron
IsraelNo hot water in the shower
The nicest staff I have ever met, comfortable and big rooms
Stayed in November 2022
Reviewed: August 27, 2022
Manon
NetherlandsBig room with a fridge and drinking water, balcony, and line ot hang clothes on for drying. right at the beach and any diving schhool. super comfy stay!
Stayed in August 2022
Reviewed: August 9, 2022
Leeor
United States of AmericaYou can’t avoid mosquitos ANYWHERE here. Once I lit the candle that the property provided me I had No issues what so ever!
Great location right next to the beach and yoga classes at the treehouse yoga studio. A short walk from the ferry. A short walk to restaurants and the city center. I took the Whale Shark swim tour with them and it was Fantastic! Also they had great wifi 20mbps/2mbps, AC, and filtered water, a fridge and a hammock inside the room!
Stayed in August 2022
Reviewed: July 18, 2022
Benjamin
GermanyThe bed was to soft for our taste and the bathroom-door couldn't be opened or closed without causing a horrible squeak, so neither of us could use the bathroom at night without waking the other one.
The location is hard to beat. The staff was very helpful and always accommodating. Our Room was spotless, if unspectacular and had everything, that counts in Mexico : Air condition, a fridge and mosquito protection. Even Drinking Water was provided in the room. Considering the location and the high price level on the Island, all that came for a more then fair price. We also booked the whale-shark-snorkel Tour in the affiliated diving center and had a day we won't ever forget and even got a discount for being residents. We strongly recommend it!
Stayed in July 2022
Reviewed: June 25, 2022
Kimberly
United States of AmericaPerfect location! Clean, great AC and friendly staff.
Stayed in June 2022
Reviewed: June 16, 2022
Koen
NetherlandsOfcourse, they can't help it; but the restaurant next door had very loud bands playing almost every night. I was expecting a bit more luxury, because of the great reviews this place had. The room was very basic in my opinion. Maybe the standard for the island is this low but in comparison with other places I traveld to I found the overall quality 'okay'. A big sidenote about Isla Mujeres to European travelers who are debating going there: I found the island to be infested with binge-drinking Americans, with the bad music to accompany it. Not a tranquil island where you'll quick find new inspiring intelligent conversations. Mostly Americans that try to drown out the sadness of their existence in two weeks time, just to gain the extra X on their XXL wasteline. It's extremely sad stuff to see this letdown of a 'culture' expand to their southern neighbour like this. Don't get me wrong, I love Americans...but this type of traveler brings with it some type of existential dread and general disregard for the environment that is hard to find on other continents. Bring back the old wisdom of the Mayans any day.
Lovely people, great dive shop. The room had everything you needed. The family is super nice. Free water. Amazing security guard. The bed was cozy. Nice aircon. Location is great if you want to head to the beach, but note that it is a noisy location.
Stayed in May 2022
Reviewed: May 11, 2022
Ginger
United States of AmericaFirst off, everything in the Room was really Clean, it smelled fresh, there was great water pressure and hot water. The Bed felt like a magic cloud, the A/C was great. I felt very safe and secure (being a sole traveler). Staff were wonderful. The location is perfect, the best sections of North Beach are 50 yards from your door!
Stayed in May 2022
Reviewed: May 1, 2022
Isla
United States of AmericaNothing really
Responsive and friendly owners/staff, great location and clean comfortable accommodations
Stayed in April 2022
Reviewed: April 24, 2022
Theresa
GermanyWe had to leave too soon, would have loved to stay longer.
We had a very big room and a beautiful terrasse that we couldn't even use properly because we stayed only two nights. Location is great, super close to the Playa del Norte and the accomodation offers beach chairs for free that you can take with you to have a beautiful day at the beautiful beach. You can walk to the accomodation from the ferry station (if you don't have too much luggage). In the evening some of the bars at the beach are still open and you can enjoy a cocktail with live music either there or you go 5 minutes from the accomodation into the center with a lot of further bars and restaurants (purely touristic, but still quite enjoyable :) ) Also the communication with the owners is easy and they are responsive.
Stayed in April 2022
Reviewed: April 22, 2022
Jessica
United Kingdomthe locks on the door were a bit sticky and didn’t feel so sturdy.
Staff were all amazing: very kind, professional and welcoming. The room itself was homely, clean and bright. Comfy bed. Lovely bathroom, great water pressure in the shower. great balcony. Walking distance to everything: beach, ferry and food.
Stayed in April 2022
Reviewed: April 4, 2022
Juan
United States of AmericaEverything was great.
Super friendly staff. They have beach chairs and other things that can be borrowed and it is awesome.
Stayed in April 2022
Reviewed: March 28, 2022
Elisabeth
SwedenA wonderful place with great rooms, perfect location near Playa Norte but still close to the center. The staff is so nice and helpful - loved my stay! Will recommend to everyone who's going to Isla Mujeres!
Stayed in March 2022
Reviewed: March 24, 2022
Andrea
Norwaylocation, staff
Stayed in March 2022
Reviewed: February 16, 2022
Judith
United States of AmericaThe traffic on the street in front with the golf carts, taxis even buses wizzing by you have to really watch where you are walking
Location was great, we had some really good restaurants across the street... seahawk was very welcoming clean, secure, comfortable we enjoyed our stay!
Stayed in February 2022
Reviewed: January 14, 2022
Lydia
United KingdomNothing
The location was perfect, minutes walk from the best beach on the island and a few minutes from the main street of restaurant and shops. Lovely comfy beds, balcony, air con, drinking water and fridge and they even provided beach towels and beach chairs. Really lovely people too thank you so much will definitely be back.
Stayed in January 2022
Showing 1 - 25
Burford, UK
Asheville, USA
Elizabeth City, USA
Al Lith, Saudi Arabia
Budapest, Hungary
Airlie Beach, Australia
Almuñécar, Spain
Mammoth Lakes, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content