The transportation offered is way to expensive, there are better options to go from airport to the hotel and vice versa.

AMAZING 10/10, 100% recommended!! This place is a gem. The facilities are elegant, modern, comfortable. The beach is absolutely stuning, I would say best beach in all playa del carmen, beautiful tourquise color, no seaweed, calm waters. The ocean front room view is breath taking. Attention/service from all the staff in every corner of the hotel is the best, everyone is kind, helpful, smiling, happy. The food was DELICIOUS, I am not vegan but I like health food and enjoyed every meal (all included, even the room service was delicious), there are animal protein options if you like. The drinks are amazing as well, very exotic, all of them are offered with or without alcohol. The clases (yoga, breathing, meditation, aquarella… and more) are the magic touch of the stay, all of them included. This is the perfect hotel to relax and connect with yourself, nature, good energy and people in the same frequency. For everything that offers I think the price is fair, for me every penny was worth it. I can’t recommend enough. I will definitely will be going back!

Stayed in September 2024

The location, the service, and the food.

Stayed in September 2024

Despite the excellent experience, we lacked the small details that turn a very good hotel into an excellent one: Little surprises in the room or during the day - something that is very acceptable in hotels at this price level. Games suitable for the beach - backgammon, chess, wooden thinking games - everything suitable for the relaxed atmosphere. The nights are completely quiet and nothing special happens in the hotel. We weren't looking for concerts and parties, but how easy it is to organize something a little different with the hotel's special values ​​that give a final touch to the nights as well. It is very lacking.

An amazing hotel for anyone looking for a quality vacation in a five-star hotel in a slightly different style. The rooms are equipped and luxurious. The food is excellent and interesting - a paradise for vegetarians, but fish eaters will be fine. Few chicken and meat options - but you won't miss them. The beach is perfect, just as you imagine. The pools are large and pleasant. And the staff is pleasant, attentive and available but not annoying. This hotel has a special atmosphere, which really allows you to disconnect and relax. Those looking for a marble floor - this is not the place for them. Those who want a vacation in the Mexican spirit - go for it. Suitable only for families with children who do not need round-the-clock entertainment and who are willing to experiment with new flavors. Excellent for couples. Excellent spa. We will be back..

Stayed in August 2024

Nothing to mention

Kindness and friendliness of staff Healthy food Amazing location Modern Eco friendly Secure

Stayed in August 2024

nothing... I just though it would be nice to include a night activity with a bonfire on the beach to tell us stories of legends of this area of Mexico or about the mayans but this is something way extra... the hotel is already long good enough

EVERYTHING this hotel exceeded our expectations in every single way. To start the concept is very nice and is an excellent place to relax, to reconnect with yourself and to disconnect from everything else. All the activities were amazing, the food in all restaurants was perfect, the scenary was magical, the beach is pristine and they clean it everyday from seaweed, the gym is inside a jungle literally, the room was filled with exciting ammenities and excellent treats like on our first night they received us with strawberries with non lactose dark chocolate; there were other things like coconut water, combucha, nuts, dried papaya, etc for free at the room, the hair dryer is amazing it never failed and it left my wife hairs as if she had gone to the beauty salon... our nomadic Esteban was great he was all the time helpful and on top to helpo us, drivers like Oscar who was always happy to have a talk with us and was very kind... the whole staff is perfect, the bed felt literally like sleeping on a cloud, it was incredible... the hotel is a 20/10

Stayed in May 2024

It is literal paradise! Gorgeous beach, tranquil setting, quiet as a solo traveller, incredible ceremonies and healing sessions, yoga and meditation. Spa is incredible. Try it a very special place and the staff just add the cherry on top! You won’t be disappointed in this place unless you want a hard core party place cause this isn’t it. It’s a wellness resort and it delivers a magical experience

Stayed in May 2024

N/A

Palmaia is an extraordinary place to retreat body, mind and soul. The hotel is top notch, the staff is going above and beyond, food is excellent. Can not wait to return.

Stayed in February 2024

N/A

The property was beautiful, well maintained, and easily accessible.

Stayed in February 2024

One restaurant ’Mar de Olivo’ felt unfinished and the food wasn’t great, especially in comparison with the rest of the place.

Private, spacious, peaceful and beautiful ambiance combined with excellent service.

Stayed in January 2024

It would have been nice to have free access to free spa amenities like steam , sauna and hot tub.

The food was excellent. Yoga instructors were great.

Stayed in January 2024

N/A

Everything about this resort is exceptional. The location, accommodations, food, structured activities — it all far exceeded my (high) expectations!! I rarely vacation in the same place twice, but I have every intention to come back - it was incredibly an nourishing experience!!

Stayed in October 2023

Everything

Stayed in October 2023

Everything was perefect! The property is so beautiful. The service and food is amazing.

Stayed in September 2023

I loved everything, the location, my room with an exceptional view, the food was amazing and the staff extremely helpful

Stayed in September 2023

The property is unique and felt like haven! Everything was perfect- from location, staff, rooms,and food!!!

Stayed in August 2023

Can we give 10000/10 to the staff please? 🥰 the level of their services, the vibe their stuff is creating at this resort it’s another level 💛 and Ofc, fresh hotel with unique design and territory, delicious food in all restaurants of the resort, and all practices such as sound healing, yoga etc, they have amazing teachers and many more. I came here for vacation aka self-retreat and I can say they made me feel like home within a warm community 💛 Grasias Palmaia team🙏💛 especially: i wanted to mention names of people who was always making me feel home there, but it’s gonna be toooooo long list, so again, thanks Palmaia Team, u nailed it 🙏💛🥰 If you really wanna treat yourself I highly suggest to visit this hotel 🥰

Stayed in August 2023

amazing plant-based food, location, beach and facilities. great dj's and cool vibes. nice pool also for families *separate section. very good spa and superb training schedule/program with veru good trainers cq teachers

Stayed in August 2023

Everything is perfect there , friendly people, quiet location , everywhere is clean. Professional workers.

Stayed in August 2023

Everything is good.

Beautiful property, friendly staff, clean rooms , delicious and fresh food. Interesting activities.

Stayed in August 2023

The gastronomic offer is a bit repetitive, combined with the fact that everything is plant based you feel like you’re always eating the same stuff.

The staff is always keen to make your stay pleasant, they are fantastic.

Stayed in August 2023

Everything was perfect!

This place is a paradise - so calm and relaxing! Food and restaurants are top notch 👏🤌We are not vegan, but tried to be vegan during our trip and it was so easy and delicious! There are plenty of non vegan options as well. All the activities are included (yoga, breathing exercises, sound bath and many more) 🙏🧘‍♀️☀️🙌 Atlantis SPA is a beautiful place with professional staff. SPA Manager Tania gave us some great recommendations and we had a life time experience 🌱 We are already planning to get back ☺️

Stayed in July 2023

Generally a fabulous experience however, if I had to pick one improvement area that would be consistency in service at restaurants. On one occasion I was the first customer to arrive at Su Casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving customers being served their food before I even received my menu.

Blissful, tranquil all inclusive wellness vacation in a breath taking location. Beautiful views from rooms. Amazing nomadic guides - Sofi & Omar!! Mostly 5 star service from other staff. Special call out to Domingo, Eduardo, Jos, Christian, Oscar and Solange. The food and drinks were generally awesome especially Lek and Taco truck offerings. The spa treatments were relaxing and rejuvenating - thanks to Gus and Erika!

Stayed in June 2023

The food on the other hand was awful. Excellent ingredients but non balanced, bland food. It was a shame to see such good ingredients be reduced to the same bland and unfortunately sweet taste. Everything from soup to vegetables to main courses just tasted sweet. Vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible. I suggest to get some inspiration from asian cusine and the local mayan cuisine to improve the culinary experience.

the location was great, although a bit isolated. The staff was exceptional, so were the facilities and the activities offfered. The drinks were exceptional.

Stayed in June 2023

private beach, adults only area with swim up bar

Stayed in June 2023