Carretera Bacalar-Xtomoc, 77930 Bacalar, Mexico
#5 of 129 hotels in Bacalar
Guests' ChoiceBased on 91 hotel reviews
9.5Cleanliness
9.7
Comfort
9.7
Location
9.2
Facilities
9.5
Staff
9.8
Value for money
9.2
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 September 2024
Ian
United KingdomI could not fault the property but do make sure you book a waterfront room.
We had the most amazing stay. Mainly I think because we had the waterfront room which was so special. We dined on the dock, swam in the lagoon and were catered for exceptionally but Luis and his amazing team.
Stayed in September 2024
Reviewed: 16 August 2024
William
FranceBeautiful hotel right on the lake. The staff were very attentive and the food and cocktails superb!
Stayed in July 2024
Reviewed: 20 July 2024
William
FranceBeautiful hotel, very tastefully furnished and so well positioned next to the lake which you can access via a large pontoon gust below the nice pool area. The cocktails and food were fantastic, especially the breakfasts. Finally the staff were all very nice, attentive and helpful. A real haven of peace!
Stayed in July 2024
Reviewed: 19 July 2024
Helen
KuwaitA treasure that was right on the shore of the Bacalar lake . The food was exceptional! The service too!
Stayed in June 2024
Reviewed: 11 July 2024
Nathaniel
NetherlandsWell, not a deal breaker but as relatively tall people we thought the double beds were a little small.
Location and views are amazing. Very beautiful, small scale and relatively quiet hotel. Staff is great. Breakfast was good.
Stayed in July 2024
Reviewed: 25 June 2024
Cooper
United StatesThe drinks were a bit weak. We ordered several alcoholic beverages and did not taste any alcohol.
We absolutely LOVED this hotel! It’s perfectly located on the water which made for amazing views! The staff was phenomenal and so hospitable. They made us feel comfortable and answered our questions via what’s app promptly ever time! I would highly highly recommend this hotel to anyone staying in Bacalar!
Stayed in June 2024
Reviewed: 3 June 2024
Nanne
NetherlandsWe absolutely loved our stay at Puerta del Cielo! We arrived to Puerta del Cielo after staying for two weeks in a five diamond resort in Riviera Maya, but we didn't miss the resort at all. Puerta del Cielo is a small boutique hotel that has everything a five diamond hotel has to offer, but with the level of service only a small boutique hotel can offer. We loved the little details, from the most delicious welcome drink to an intimate dinner right next to the lagoon. We also absolutely adored the food, the cooking is excellent. Would go again in a heartbeat.
Stayed in May 2024
Reviewed: 31 May 2024
Tobias
NetherlandsThe dinner at the hotel was not amazing considering the price.
Great Hotel, beautiful room, pool and view. Good breakfast and super friendly and attentive staff.
Stayed in May 2024
Reviewed: 11 May 2024
Ismael
United StatesFurniture needs some update. Recommed to change color on pool area seats. Also, need additional space for food service.
Food and overall service was very good. Chef Luis and all the staff have a high customer service standard and attention to detail.
Stayed in April 2024
Reviewed: 23 April 2024
Eidan
CanadaThe best experience! Incredible staff and exceptional Chef. Everything was spectacular. The hotel is incredibly clean and well maintained. The food is exquisite and the dishes are vast. The staff is incredibly attentive and friendly. We loved our stay and would definitely return.
Stayed in April 2024
Reviewed: 15 April 2024
Caitlin
NetherlandsFabulous property with stunning lakeside views.
Stayed in February 2024
Reviewed: 30 March 2024
Portia
United Kingdomportion sizes were huge - only thing to be wary of as we over ordered several times. hotel staff could possibly be trained to explain portion size. this is me really trying to think of a negative, and am aware some people love huge portions.
loved everything about this place, they made our honeymoon extra special. incredible food, service and design. this was our top hotel in Mexico and we can’t wait to come back one day in the future! the hotel is immaculately clean. our room with partial lagoon view was incredible, with an outside bathtub. the lagoon view is a must! food is amazing
Stayed in March 2024
Reviewed: 28 March 2024
Isabel
United KingdomFew areas of improvement - pillows were poor quality and aircon was very rattly and ineffective. Would expect better. The view from our room - while you could see the lagoon it was mainly of the hotel next door which is a bit of an eyesore with bright floodlights that shone all night. Would have expected some breakfast included in the price!
Beautifully designed hotel. Lots of greenery with amazing pool area, deck and pontoon. Staff are super responsive in person and over WhatsApp helping organise taxis, tours, drinks. Room was spacious with bath and hammock on terrace.
Stayed in March 2024
Reviewed: 27 March 2024
Shivani
United KingdomWonderful newly furnished property right on the lake. The staff were incredibly welcoming and helpful and couldn’t do enough to make our stay enjoyable. The ability to book the palapa for a private meal on the lake was a huge highlight for us. The food was also absolutely delicious - expect fine dining!
Stayed in March 2024
Reviewed: 17 March 2024
Nicole
GermanyIf you intend to go to the city every day, be aware that you definitely have to take a taxi.
Very modern and beautiful place, you could literally spend all day there. The staff was very friendly, and the room exceptional! We had a roofed outdoor bathtub with a nice little lounge which was perfect to enjoy a coffee in the morning with a nice view over the lake. The pool with lake view looked very well maintained as well. Unfortunately we were unlucky with the weather, and due to lots of rain unable to really use the shared outdoor space nor the kayaks or lake access. Other guests that have stayed for longer and gotten some good weather before were telling us that this is the best place to be though! The staff always helped us in ordering a taxi to the city.
Stayed in February 2024
Reviewed: 15 March 2024
Dotan
IsraelI was planning to propose to my partner, I spoke with the hotel representative on the phone before my stay and he helped me plan everything from the beginning to the proposal. Amazing people, professional and respectful staff and an amazing place, unequivocally the best stay we had in Mexico
Stayed in March 2024
Reviewed: 12 March 2024
Erika
United StatesCan’t wait anywhere to eat or explore
Gorgeous beautiful view of lagoon
Stayed in February 2024
Reviewed: 3 March 2024
Janice
United StatesThe highway noise is evident in some rooms. Makes it essential to close the doors. I’d not for this it would have been nice to just use the screen door for air at night.
A lovely hotel in a beautiful setting. The staff were very attentive. Dont miss the opportunity to eat here. The young chef is amazing. The pool area, while small, has comfy chairs and umbrellas to set in while you look out at the view.
Stayed in February 2024
Reviewed: 26 February 2024
Justin
United KingdomExcellent room with huge bath overlooking lagoon. Staff exceptionally friendly, food excellent for Supper and breakfast. The hotel organised a boat totake us out onto the lagoon which was amazing.
Stayed in February 2024
Reviewed: 20 February 2024
Jose
MexicoNothing
Amazing stay! Calmness, clean, great staff, perfect stay!
Stayed in February 2024
Reviewed: 16 February 2024
Ozan
GermanyEverything from the staff to the room were amazing. Everyone was very polite and helpful.
Stayed in February 2024
Reviewed: 12 February 2024
Thomas
United KingdomI loved this place! It is very luxurious and the staff is very friendly. The facilities are very nice and impeccable. The gastronomy is excellent, the best we tried on our trip to Mexico. Excellent Wifi for those of us who travel for work. I recommend it 100%.
Stayed in February 2024
Reviewed: 13 January 2024
Marije
BelgiumGreat service, beautiful hotel
Stayed in January 2024
Reviewed: 6 January 2024
Emidio
PortugalThe neighbor resort that makes noise whereas we want silence
The location, the space of the room & balcony and, above all, the staff. Always attentive and very helpful. Food was great
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content