Get the celebrity treatment with world-class service at Puerta del Cielo Hotel Origen

Puerta del Cielo Hotel Origen features an outdoor swimming pool, garden, a restaurant and bar in Bacalar. With free WiFi, this 5-star hotel offers room service and a 24-hour front desk. Guests can have a drink at the snack bar. The hotel will provide guests with air-conditioned rooms with a wardrobe, a coffee machine, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Puerta del Cielo Hotel Origen provides certain units with sea views, and each room is equipped with a balcony. At the accommodation every room comes with bed linen and towels. Guests at Puerta del Cielo Hotel Origen will be able to enjoy activities in and around Bacalar, like cycling. The nearest airport is Chetumal International Airport, 37 km from the hotel.

Couples particularly like the location — they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.2)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.7
Comfort
9.7
Value for money
9.1
Location
9.2
Free WiFi
9.5
High score for Bacalar
Select topics to read reviews:

See what guests loved the most:

  • Eidan
    Canada Canada
    The best experience! Incredible staff and exceptional Chef. Everything was spectacular. The hotel is incredibly clean and well maintained. The food is exquisite and the dishes are vast. The staff is incredibly attentive and friendly. We loved our...
  • Portia
    United Kingdom United Kingdom
    loved everything about this place, they made our honeymoon extra special. incredible food, service and design. this was our top hotel in Mexico and we can’t wait to come back one day in the future! the hotel is immaculately clean. our room with...
  • Isabel
    United Kingdom United Kingdom
    Beautifully designed hotel. Lots of greenery with amazing pool area, deck and pontoon. Staff are super responsive in person and over WhatsApp helping organise taxis, tours, drinks. Room was spacious with bath and hammock on terrace.

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante #1
    • Cuisine
      Local • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Romantic

Facilities of Puerta del Cielo Hotel Origen
Great facilities! Review score, 9.5

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Snorkelling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Cycling
    Off-site
  • Canoeing
    Additional chargeOff-site
  • Windsurfing
    Additional chargeOff-site
  • Fishing
    Additional chargeOff-site
Living Area
  • Seating Area
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Electric vehicle charging station
Services
  • Daily housekeeping
  • 24-hour front desk
  • Meeting/banquet facilities
    Additional charge
  • Room service
Reception services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Safety deposit box
General
  • Adult only
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Outdoor swimming pool
Free!
  • Open all year
  • Adult only
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Spa/wellness packages
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Puerta del Cielo Hotel Origen takes special requests - add in the next step!

Check-in

From 15:00 to 00:00

Check-out

From 04:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of MXN 3500 is required on arrival. That's about GBP 167. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Puerta del Cielo Hotel Origen accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

A damage deposit of MXN 3,500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Puerta del Cielo Hotel Origen

  • Room options at Puerta del Cielo Hotel Origen include:

    • Double
    • Suite

  • Puerta del Cielo Hotel Origen offers the following activities / services (charges may apply):

    • Massage
    • Cycling
    • Snorkelling
    • Diving
    • Fishing
    • Canoeing
    • Windsurfing
    • Spa/wellness packages
    • Swimming Pool

  • The prices at Puerta del Cielo Hotel Origen may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Puerta del Cielo Hotel Origen has 1 restaurant:

    • Restaurante #1

  • Puerta del Cielo Hotel Origen is 1.9 miles from the centre of Bacalar. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Puerta del Cielo Hotel Origen is from 15:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.