Avenida CTM, 77720 Playa del Carmen, Mexico
#109 of 451 Holiday rentals in Playa del Carmen
Guests' ChoiceBased on 72 apartment reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.9
Staff
8.4
Value for money
8.6
Free WiFi
9.1
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Showing 1 – 25
Reviewed: 7 November 2024
Ismail
CanadaI got only one bath towel knowing i spent 6 days in the hotel and they did not clean the room during my entire stay. The gym is poorly equipped,
Location and the see view.
Stayed in October 2024
Reviewed: 31 October 2024
Bo
United StatesI did not like at all how they charge you 200 pesos for each paper bracelet
I love the lobby and the rooftop is very stunning as well
Stayed in October 2024
Reviewed: 16 August 2024
Aiko
United StatesA lady in the front Mary, posed as being very helpful but charged us $800 Mxn pesos for a $500 fare. They should have honest people greeting you at the entrance and not pushing you to make reservations through them so they can make a cut. Very dissatisfied with the lack of professionalism.
The location and the architecture.
Stayed in August 2024
Reviewed: 1 August 2024
Ashley
United StatesThe lighting in the bathroom wasn’t my favorite. When we arrived (it was a last minute reservation) it took over an hour to figure out which room was ours and how to get in. Once we got in the room was not clean. The owner graciously moved us into a different smaller room for the night and asked if we would like a bottle of wine for the inconvenience. I thought this was generous and kind but he never followed through. We stayed for 2 weeks and I reminded him halfway through that we would like red wine or rose and he acknowledged it but never delivered on the promise so that was bit of a bummer.
Rooftop pool, the spaciousness of the property, the location
Stayed in July 2024
Reviewed: 29 July 2024
Cristina
United StatesPrivate balcony tub facing street on first level
Roof top
Stayed in July 2024
Reviewed: 22 July 2024
Alfonso
United StatesIt is an excellent apartment complex, of which we were very happy and above all very close to the sea and the touristic commercial area.
Stayed in July 2024
Reviewed: 14 June 2024
Emilina
United StatesJust some details: Needs 🥣bowls. Place to hang the towel in the bathroom.
Very functional small apartment with 1 bedroom, 2 baths. Good location. Clean. I'll recommend.
Stayed in June 2024
Reviewed: 23 March 2024
Claire
United StatesWiFi was terrible. Checking in instructions were not available and took many attempts to get the door code and other necessities. Should have been clearer .
Great location and nice apartment. Staff was very attentive and rooftop pool is nice.
Stayed in March 2024
Reviewed: 17 March 2024
Natalia
United StatesThe unit had a sewer smell at times, we stayed for 5 nights and it was strong on some days. It was reported, but not addressed during our stay, so we just spent as much time outside as possible and kept all the windows open at night. With windows open, it does get loud early in the morning due to street traffic.
The location, the comfort and roof top pool - were the best. It is modern, convenient, clean and well-equipped apartment. Easy walk to beaches and hot spots at night.
Stayed in January 2024
Reviewed: 5 March 2024
Martina
CanadaThe only suggestion I could give is that it would be nice to maybe put a couple of beach chairs and an umbrella there to use.
We loved our king studio, the roof top pool and the attending staff, especially Maria. She was very helpful, kind and friendly. Our studio was gorgeous, well-equipped, the bed was comfortable and everything was very clean and everything worked! The location was perfect. We walked everywhere. the beach was only a 5 min walk away. So many great restaurants, bars and shops just a short walk away or as long as you wanted to walk. That roof top pool was clean and well maintained.
Stayed in March 2024
Reviewed: 13 February 2024
Anastasiia
CanadaFirstly, there is no name for these apartments anywhere. Taxi drivers can't find it. Well, further about the bad: When booking they take taxes and plus room cleaning. When corresponding with the manager, I was interested in whether the room would be cleaned. The manager told me that in 4 days the towels and bed linen would be replaced and the room would be cleaned. As a result, 4 days of our stay passed, and no one came to clean us. The manager answers any question once a day, so don’t expect a quick response. On the 5th day I found the staff and they started dodging the housekeeping issue by sending me to the front desk. There they told me that these questions were not addressed to them, but to the manager with whom they corresponded in booking. When I showed the correspondence and the promised cleaning in 4 days, they said: “Today they will clean it without any problems.” Returning to the apartment late in the evening, I saw that the apartment had not been cleaned. They changed the bed, changed the towels and partially removed the trash in the toilet and partially left it. They didn’t clean the kitchen at all; the dirty dishes, just as they were in the sink, remained there. I was very upset! This is not room cleaning at all, and I don't know why they charge extra money, but this is not cleaning! When I described this procedure to Booking, he checked again all day and at the end said that they should not wash the dishes and clean the kitchen. Which made me even more angry! If they charge for cleaning, they should do the cleaning, not just change the towels and bed linen! therefore the service is zero!
Nice condominium we had a penthouse. The view is great, the size of the condo itself for 2 people is great, the renovations are fairly fresh a year or two old. Beautiful rooftop pool with sun beds overlooking the Caribbean Sea. Our room also had a beautiful view of the Caribbean Sea. Be prepared opposite 2 construction sound is not noisy, a little spoils the view, but this is temporary! It is quiet at night which was important to me! we had a late plane at 12 o'clock at night we just arrived. I first asked the manager about this. He kindly said it wouldn't be a problem. thanks for this The apartments are luxury, but the service is not luxury!
Stayed in January 2024
Reviewed: 10 February 2024
Charles
United StatesGreat space in my favorite area of PDC. Clean, modern and well equipped. Water worked great. Responsive host and wonderful staff.
Stayed in February 2024
Reviewed: 17 January 2024
Brent
United StatesI did not like giving my passport information to the front desk. Also, they took photos of my passport which I did not like at all. Bathroom is very small. Not many electric outlets to charge things or space for things.
Cold A/C. Nice unit for a short stay.
Stayed in January 2024
Reviewed: 21 December 2023
Enrico
CanadaThe apartment did not have much natural light, it was pretty dark. Also not enough artificial light. The sea view was only partial. Not worth the upgrade.
Nice quiet location near the ocean. Also very close to many restaurants and shops.
Stayed in December 2023
Reviewed: 19 December 2023
Gilberto
GermanyWe were moved to a different location because our room had no electricity. Not a luxurious place, you can see it in the small details. WiFi is not great. The shower would randomly shut off.
Staff was nice. Pool was great. Location was convenient.
Stayed in December 2023
Reviewed: 14 December 2023
Roxana
United StatesI had the studio and stayed 5 nights. it was very nice! I enjoyed the fresh air and beautiful view from my balcony every morning. It has everything you may needed very nice hot shower, smart tv and comfy bed. My host Roberto also was very responsive and the front desk very kind and attentive. I will come back! Thank you. The rooftop was great too.
Stayed in December 2023
Reviewed: 9 December 2023
Francois
CanadaNothing really. The only minor downside was that the location was a little far from the bus station
Clean, modern, great rooftop.
Stayed in December 2023
Reviewed: 3 December 2023
Jose
MexicoGood location
Stayed in December 2023
Reviewed: 1 December 2023
Magdalena
United StatesSo far everything was good!
The apt was very nice, the location is great. All the amenities are amazing! Would definitely come back
Stayed in October 2023
Reviewed: 23 November 2023
Alison
United KingdomThere were no blinds (not a big deal) - it was either a black out curtain or open so everyone opposite could see inside the room.
Breakfast not included but there was a well equipped kitchen in the room. The room was spacious and clean. The location was great, right on 5th Avenue but not the really noisy area. Roof area was lovely, really nice pool and hot tub and a gym on site.
Stayed in November 2023
Reviewed: 18 October 2023
Brian
United StatesThere was no air conditioning in the lobby. The water also didn't work in the room for the first hour of the stay.
I liked the tall ceilings of the first floor room. The staff was also very responsive. The rental was also in a great location.
Stayed in October 2023
Reviewed: 21 September 2023
Pablo
ColombiaWe stayed for five nights. It’s absolutely perfect. We’re coming back some time in the near future for sure.
Stayed in September 2023
Reviewed: 14 September 2023
Alessio
AustraliaWe loved everything
Location and the room and pool
Stayed in September 2023
Reviewed: 2 September 2023
Jack
AustraliaBe careful of the Blue taxis outside. They just tried to charge our credit cards multiple times with amounts of 5000 pesos, 3000 pesos when we agreed the fare was 150 pesos. This was for a 8 min ride to the ADO bus station and hailed from the hotel. Disgusting behaviour from the taxi driver luckily we did not have more than 500 pesos left on our credit card so he wasn't able to take the 5000 pesos amount.
Everything was perfect good location big room and pool was amazing
Stayed in September 2023
Showing 1 – 25
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