Fraccionamiento Playacar, Bahia del Espiritu Santo, 77710 Playa del Carmen, Mexico
#184 of 233 hotels in Playa del Carmen
Guests' ChoiceBased on 13 hotel reviews
8.0Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.5
Staff
9.2
Value for money
7.4
Free WiFi
10.0
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Showing 1 – 13
Reviewed: 7 May 2024
Simon
United KingdomThey offered us a sales pitch in return for some vouchers which we spent on day trips, while the vouchers were much appreciated, they did go a bit hard sell on the membership with three different people trying to close the deal. We knew it wasn't for us (being a long haul flight away) so we weren't tempted although the last offer sounded reasonable. The evening entertainment program was a bit hit and miss, (possibly aimed at an older demographic). Circus show was very good, magic show was tired and tricks were obvious to anyone who was thinking about how they could be done.
The hotel, staff and food were amazing, the whole family really enjoyed the stay. Pool Volleyball games were great fun and got us talking to other guests. Buffet and restaurant food all 5* especially liked Madre Mia with their own cocktail menu and interesting takes on local dishes.
Stayed in May 2024
Reviewed: 25 May 2024
Marcelo
UruguayI just rented for one night in order to sleep near de Cozumel ferry. I asked for a silent room in order to sleep. At 5am I was woken up by birds screaming just out of my room. Later I found out that there is an internal space just near de rooms with a bunch of really noisy birds that will wake you up very early, around 4:30 o 5:00 am. Maybe there are rooms in other parts of the building not near this internal space so I wonder why they gave me this room if I asked for a silent room
Stayed in May 2024
Reviewed: 10 December 2023
Hoard
CanadaDidn't get the room I paid for and no help at all or customer service to make it right totally ignored me
Location friendly staff and clean
Stayed in December 2023
Reviewed: 27 December 2022
Leandro
ArgentinaSometimes (not always) there was an unpleasant smell in the bathroom
Excellent hotel, the personnel is super friendly, the beach is great, and a great variety of drinks is available in the room. Value is great.
Stayed in December 2022
Reviewed: 28 May 2022
Kim
United StatesNo issues
Wonderful
Stayed in May 2022
Reviewed: 16 April 2022
George
United StatesLayout of room. Bath took most window leaving chairs without sea view. Changing bath 90 degrees allow window view Only way to watch TV was from bed. Phone and TV replaced. Both in-operative Shower had glossy tiles (nearly fell) Food - Daily special was at best warm Salid bar was best Desert - Boring, same every day Information - No layout of facilities or activities. Always referred to app but being on holidays never carried a phone Never found Mayan restaurant or elevators (Bad knee)
Alcohol was top drawer Staff excellent
Stayed in April 2022
Reviewed: 14 January 2024
Grant
AustraliaThere are no comments available for this review
Stayed in January 2024
Reviewed: 26 October 2021
Rebecca
United StatesThere are no comments available for this review
Stayed in September 2021
Reviewed: 26 September 2023
Katiana
United StatesThere are no comments available for this review
Stayed in September 2023
Reviewed: 5 June 2023
Mary
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 8 February 2022
Avigail
United StatesThere are no comments available for this review
Stayed in January 2022
Reviewed: 17 February 2023
Anonymous
United StatesThere are no comments available for this review
Stayed in February 2023
Showing 1 – 13
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