Playa Norte Paseo Kuka, 77310 Holbox Island, Mexico
#10 of 114 hotels in Holbox Island
Guests' ChoiceBased on 558 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.5
Facilities
9.1
Staff
9.0
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 June 2024
Yadira
United StatesA lot of mosquito and asquilines, one night I couldn't sleep because they were on my bed . It was raining that week,so I believe it was because of the rain. In the morning, all the flights were on the floor. I had to call someone to clean the room early in the morning. And one more thing they need to fix the curtains,we couldn't move easily the curtains to close them, because they were stuck on the wood holder.
The shower was spacious,the beds size 👌,everything was great. super rustic and a vibe of the Caribbean,the wood holding the walls, I really like it. The shells lights super cute, I like the way they have a lot of space to put your clothes and your suite case. For a family of 4, it was a good size The staff always had great humor and the spacious terrace the room had. And closer to punta mosquito.
Stayed in June 2024
Reviewed: 25 June 2024
Ryan
United StatesUnforunately the staff is unable to control the weather and it was rainy/overcast for the bulk of the time. As a result, there is lots of standing water making travel around the island difficult and really only manageable via taxi's which are side-by-side all-terrain vehicles. Keep your feet up as they have to drive through puddles that will soak you if not careful. Also as a result of standing water, the mosquitoes have you as a banquet. Take a lot of bug spray.
The staff were very friendly and helpful. It was an off-peak time to visit but resort was still fully staffed with all amenities available.
Stayed in June 2024
Reviewed: 18 June 2024
Diane
United StatesRoom was awesome. Lots of space, very comfortable and great view. Breakfast was delicious and delivered to our room so we could sit on the veranda and enjoy. Was a great way to start the day!
Stayed in April 2024
Reviewed: 14 June 2024
Mahdavi
United StatesWe loved the front desk receptionist Ninfa. And the others at the restaurant were also nice. I do wish our room size were bigger with more ocean view and also wish it had bigger beds.
Stayed in June 2024
Reviewed: 8 June 2024
Viktoria
GermanyNothing! Everything was a dream!
Palapas del Sol is a great place for a relaxing vacations far away from the turmoil of cities. We instantly fell in love with Holbox and the Palapas del Sol contributed a lot to this feeling. The rooms a spacious and nicely decorated. The service was great and the beach is just a dream. We would love to return at some point!
Stayed in May 2024
Reviewed: 8 June 2024
Simon
United KingdomNothing
Incredible luxury boutique resort on Holbox, with a very well kept private beach. The room was a great size with a large double bed and a day bed/sofa. The shower was also really nice. It was about a 20 minute walk from the main town, which meant it was nice and quiet on the beach. The staff were really attentive and you could order anything from the menu by text to whichever part of the hotel you were in (restaurant, beach bar, poolside or on the beach loungers).
Stayed in June 2024
Reviewed: 7 June 2024
Genevieve
United KingdomNothing. Just perfect!
Everything. Our room was comfy and roomy. Love the little touches. The balcony was lovely to enjoy breakfast on. Great shower and the bed was so comfy! The staff were so friendly and helpful, you could just text them and they bring you drinks/food wherever you were. The pool was great and so refreshing! Just the most fabulous hotel, we were so sad to leave! It was a great location because the beach was beautiful and it was a nice 15 minute walk to the main town. We couldn’t recommend this hotel enough!
Stayed in May 2024
Reviewed: 31 May 2024
Jon
United StatesThe bed was a little soft and some of the rooms only have wood shutters and no glass so it's hard to keep the room cool. Minor inconveniences during an amazing stay
The staff was exemplary. They made us feel so special and welcomed. Couldn't have had a more pleasant experience.
Stayed in May 2024
Reviewed: 29 May 2024
Lauren
United StatesWith kids the walk to town was longer than anticipated. But it was worth it stay here!
Loved the beach and palapas to relax under! Pool was lovely too!
Stayed in April 2024
Reviewed: 22 May 2024
Clemmie
United StatesNothing could have made it better except they can't serve alcohol before noon, That is silly and annoying.
Everything was perfect. We arranged for the hotel to book our transfer service, our ferry tickets and our taxi to the hotel. All went smoothly. The hotel was great!
Stayed in April 2024
Reviewed: 22 May 2024
Samuel
SlovakiaNothing
Service, penthouse Palapa was fantastic :)
Stayed in May 2024
Reviewed: 21 May 2024
Damtur
United KingdomBreakfast was good, but not amazing.
Beach and service were great, beds by the beach incredible, cleanness of the place, swimming pool, comfort
Stayed in May 2024
Reviewed: 21 May 2024
Ricardo
MexicoThe beach in this hotel is so amazing, the hotel only has 23 rooms, I highly recommend it, we will come back soon
Stayed in May 2024
Reviewed: 20 May 2024
Richard
ParaguayLet patrons pay with cash if they prefer instead of everything being charged to room
Beach was amazing. Tower suite was beautiful.
Stayed in May 2024
Reviewed: 19 May 2024
Kerri
United StatesNo complaints.
Location, rooms, food, hospitality, ease.
Stayed in May 2024
Reviewed: 18 May 2024
Jason
New ZealandExpensive, would be great if there were some budget rooms available.
Very nice room, with a beachy style and all the amenities. Great location right on the beach away from the main town. Good free breakfast. Barstaff were great you could even whatsapp a drink order and have it brought to you on the beach.
Stayed in May 2024
Reviewed: 9 May 2024
Marci
United StatesBeautiful buildings, excellent location, amazing staff, and delicious food.
Stayed in May 2024
Reviewed: 7 May 2024
Kerrie
United KingdomNothing comes to mind.
Fabulous boutique hotel. Best part of the beach yet only a 15 minute walk along the beach into the centre of Holbox. Staff were all lovely and professional. The food was good too.
Stayed in May 2024
Reviewed: 2 May 2024
Jihan
United StatesThe food, staff, and hotel was amazing.
Stayed in April 2024
Reviewed: 1 May 2024
Benjamin
United StatesHotel to the East played loud music all day. No pool deck to sit by the pool.
Wonderful location, friendly staff, great breakfast delivered to our patio every day. Walking the sand bar daily was our favorite activity.
Stayed in April 2024
Reviewed: 25 April 2024
Cotterman
United StatesThe property is located on the prettiest beach I’ve ever seen in my life.
Stayed in April 2024
Reviewed: 14 April 2024
Anthony
United StatesQuiet. On the beautiful beach. Staff was extremely friendly and helpful. Felt like family.
Stayed in April 2024
Reviewed: 12 April 2024
Roger
United KingdomRestaurant was only average
Room was good. Needed better lighting. Tap in sink was loose and only a trickle
Stayed in April 2024
Reviewed: 7 April 2024
Liz
United StatesNot a thing we didn’t like
This has been one of our favorite hotels and destinations, the hotel is amazing and located on the most beautiful part of the island and beach. Walking distance to town, extremely safe and the staff was beyond friendly and accommodating
Stayed in March 2024
Stuttgart, Germany
Ploieşti, Romania
Blue Ash, USA
Reno, USA
Neguac, Canada
Essaouira, Morocco
Trappitello, Italy
Crveni Vrh, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content