The bar next door plays music till 3am and it was very loud. I found it difficult and uncomfortable to sleep.

Close to the beach area and good value

Stayed in March 2022

Noise level from club until 5am.

Unique & spacious! The front desk staff was amazing!

Stayed in March 2022

next to hotel there is a club which can be noisy

great location and the staff was very friendly and helpfull… espwcially carlos made our stay a good one

Stayed in March 2022

can get a little noisy if staying close to main road

location. price. helpful friendly staff. quirky design. authentic

Stayed in March 2022

The noise at night from surrounding clubs made it very difficult to sleep.

The room was really unique and absolutely beautiful, I have never stayed anywhere like that!

Stayed in March 2022

No windows in the room nor clear ventilation, shower steam fills the room which then solidify on the windows and floor. Specifically when someone is in the toilets you cant escape the smell. Lock didn't work , also had no hot water for some time but staff took care of it asap. Cool staff , very lovely and willing to help you out.

Nice rooms. Beautiful panoramic view.

Stayed in February 2022

The air conditioning was not cold enough. Beds could be comfier

Stayed in February 2022

it is in the middle of the party road

the stuff was super friendly and very helpful

Stayed in March 2022

This location was great as it was very central to many attractions. It's located directly across the street from the beach - though it is a beach club, the staff was more than willing to introduce us to the staff over there as well as other available options.

Stayed in March 2022

loud edm music nearby until 5am. Not Mamasan’s fault, but still.

loved the treehouse itself, with trees all around it

Stayed in March 2022

location - it was near beach club which is very loud during the night not good for comfort. although bathroom was great, bed is very small and u just don’t have comfort of norma hotel, so i would say that this room (bamboo) is really just for one night, max two. breakfast are not included, no beach for the property ( so you have to go through nearby hotel to public area) very overpriced. very important - only in Bamboo - ladder to bed ! i mean it is also quite fun during the day, but in night i was worried to go to toilet :D so not for people who are afraid of heights. view - nothing extra, down was march-land.

we had bamboo house. it is very unique experience. it had everything, good bathroom, also beautiful bath which gives luxurious feeling. stylish. very friendly and nice staff explaining everything. there was a nest of little bear (something like racoon), so cute :)

Stayed in February 2022

A phone or What's App group would help for overnight needs – re: the car alarm that went off all night long. It would be great to have beach access with no consumption rate wrapped into the cost of the room, just to make that beach access an even smoother experience. (Though Mamasan reception did tell me there would be a consumption fee if I used a lounger, I somehow didn't have to pay it. I think that was due to lack of service/attention at the beach)

Mamasan is located in the heart of the Hotel Zone, which is fine – if you want access to clubs and big restaurants. I did want the restaurants and the beach – I'm not into the club scene on my solo trips. What I wanted was the peace and quiet of a treehouse, and that's what I got – mostly. The exception was a car alarm that went off almost the entire night. It was mostly drowned out by the sound of thumping music from the resto/club across the street but still – when you pay over $300 for a room in a treehouse you expect solitude. Had there been a phone in the room, or a What's App group I could have messaged, I am sure that security would have done something about it. Unfortunately, neither exist (and I didn't think to ask when I checked in) On the other side of the road from the beach, the staff at Mamasan walked me across to access the beach from another hotel. They have an arrangement that would permit access but with the standard consumption rates to pay for the use of a beach chair. Lucky for me, I somehow avoided the fee and had a wonderful time on the beach! The bathtub with a view of the treetops was absolutely magical!! And you are, essentially, sleeping under the stars. So remember that when you book! There are no blinds on geo-domes ;) The staff at Mamasan were some of the nicest people I've met. All with great conversation skills, happy dispositions, a real love of their work, and lots of incredible recommendations. Truly enjoyed my time!

Stayed in February 2022

As it is so well located in the heart of the beach road of Tulum, it can be a little noises at night. Our room was right at the back so it didn’t bother us so much.

beautiful room (we were in D7!) with spectacular sunset views over the jungle! the property was well kept and had a sweet cafe and rooftop bar attached which served lovely coffees, snacks and margaritas!

Stayed in February 2022

Nothing at all, however a small suggestion would be to put a little guide in the room to explain how to get rid of condensation on the glass. Unfortunately our windows were steamy on the outside at night time so we wouldn’t see the moon or stars. Still really enjoyed the stay and the steam was gone when the sun came up x

We loved everything about the property including the location. The staff were SO friendly and made us feel really welcome. We will be recommending the tree house to our friends and family.

Stayed in February 2022

no closets

the concept

Stayed in February 2022

if you book a room, book a dome. they are further from the street so more peaceful.

Staff was amazing!

Stayed in February 2022

A few things worth noting is you don't have any outside space in the superior suites. I think this is by design but it was unfortunate to not have a balcony to have a drink at. The privacy is a bit of an issue, we could literally see the people in the room to our right and there was no way for either room to put curtains. The other big issue, but this seems to be a Tulum issue is the hotel creates it's own exchange rate if you want to pay your restaurant bill in cash. For example we had dinner at the hotel and the bill came to the Pesos equivalent of $93 dollars. To pay dollars the hotel wanted to charge $107 for the bill. For hotel guests especially this seemed like an outrageous extra charge for paying dollars. I ended up paying by card. Also be careful if you book and expect to get breakfast for $10. The booking process you follow says pay $10 for breakfast at the hotel. They informed us when we got there that apparently we hadn't selected that option (even though there is only 1 option when you book). For some strange reason they then refused to allow us to pay $10 for the breakfast so we ended up going elsewhere. Strange business decision if you ask me but a lot of odd things like this take place in Tulum. My advice would be to bring lots of pesos cash and card and refuse to be bullied into their "hotel exchange rates"

We stayed in one of the superior suites. The room was very beautiful and a unique experience to be up in the trees. The bath and decor was a lovely place to spend the night. The location is very good, there are plenty of beach clubs nearby. To be honest we could hear the club's but the noise didn't really bother us as we fell straight to sleep.

Stayed in February 2022

breakfast

the cabin and Carlinhos

Stayed in February 2022

You could hear loud music until 5 am from the beach clubs and starting again in the morning. But hey, it is Tulum!

very unique to stay in a tree house. great location. friendly staff

Stayed in February 2022

There's no facility besides the parking and the breakfast, when not included in the daily rate, is expensive.

The location is the best possible! Walking distance from all the best points in Tulum. The room is awesome and the staff team is utterly helpful. The manager, Toto, is a must have for any hotel which care about its guests!

Stayed in January 2022

lots of noise until very late because of the discos next to it

gorgeous hotel and lovely staff

Stayed in December 2021

very noisy surroundings..you feel like sleeping in a night club

location, staff, decorations

Stayed in January 2022

lots of noise from the club next door but you get used to it

staff super friendly, rooms where really nice design clean and modern

Stayed in January 2022

The positives of being close to the beach clubs has the negatives of lound music pleasing and clearly audible in your room until 2am. The room at the front at the worst for this but the ones further back were ok so try and get one of those rooms if you're an early/light sleeper.

It's located on the beach strip so easily walkable to all the beach clubs and restaurants. Avoid taxis at all cost, they will all rip you off for relatively short journeys along the strip.

Stayed in December 2021

slightly noisy due to nearby music from bars

The location of the treehouses were fantastic. They had a wonderful feeling to them with everything you needed inside each geopod. The staff at the reception desk were outstanding, so friendly, helpful and there when you needed them! The restaurant and rooftop bar are fab too, the cocktails were some of the best we had whilst in Tulum!

Stayed in December 2021