The only one uncomfortable thing we got was connected with a destination of the hotel. It was not so easy to find a right turn from the main road. It would be good to provide a very detailed instruction how to reach out the hotel.

We got a very warm welcome from the staff and given the birthday gifts. it was so lovely and cute, and made us happy. Luckily, we were alone as a family in the area. All the square was for us only, and we were enjoying it. The room was very clean and comfortable with two beds. Very tasty breakfast was served in the area near a pool. The hotel is situated in a forest, thus it was peaceful time. The design is amazing.

Stayed in March 2024

the access to bumpy and google maps is incorrect - when close by (2 mins away) it’s the next left off the bumpy/sandy road - not the one on google :)

small complex of hair 6 rooms with a nice pool. set in the jungle itIs incredibly peaceful and close to nature with some music from the bar/restaurant area. friendly and helpful staff.

Stayed in April 2023

The hotel is a bit of a challenge to find. Google Maps will send you in the wrong direction. More signage would be helpful.

The hotel is an oasis in the jungle. Beautiful property and well maintained. THere are numerous cenotes nearby and the hotel provides bikes to visit them. Many of them are free and just known by the locals.

Stayed in September 2022

The staff were advised to take pictures of guests when we arrived and enjoying the facilities, we did not like this. I recommend you ask guests when they check-in whether this is ok, and get them to sign off on it, prior to even taking any pictures, especially when taking pictures of children. We asked for them to remove all pictures as we weren't comfortable with this, and they all did so.

Lovely accomodation in a jungle setting. Every detail had been thought of, the staff made us feel at home whilst being professional at all times. I couldn't drink milk and they went out just to get me some almond milk, thank you! We have 2 children, 6 and 8 and they loved the pool, just enough to cool off. We had dinner at the hotel on both nights and the chef is to be congratulated not only for presentation but also for the perfect joining of tastes on all the dishes we tried.

Stayed in June 2022

Impressively loud frogs at night who swim around the pool and hop around the restaurant area. We had some success at catching them and throwing them back into the jungle. - It's quite bright at night from the lights on the territory, and there are no curtains on one window, so this light enters the bedroom - The WiFi was a bit patchy and had too much latency for successful video conferencing. - There are no signs at the turnoff to this place, and Google has the wrong location. - Some noisy parties happening in nearby hotels at night. These are just things to be aware of, and will likely be improved by managment who is very competent. So please don't let them put you off this magical location.

Fantastic boutique hotel hideaway in the jungle. We had such a good time here. Everything was done with style. We spent hours in the pool and on the swings, just enjoying the stylish territory and the weather. The staff made us feel so cared for: especially Alex from Argentina who has excellent English, and makes exceptional cocktails (including non-alcoholic ones), Pablo at reception who took great care of us, the cleaners who always did a fantastic job, and Rojas the Chef who made sure every single meal was worth writing home about. You HAVE to try the shrimp tacos and the burgers. This place is a hidden gem.

Stayed in June 2022

There are absolutely nothing negative to point out.

There are no words to describe how great were the days we spent at Magic Xcacel. Everyone was extremely nice, from Hector, the manager, Pablo, the bartender, Jorge, the cook, Jessica, the cleaning lady and absolutely everyone. In many years of travelling this was probably the place where I found the nicest staff. It is a truly special place with very special people.

Stayed in April 2022

There is nothing to change or improve.

So far, the best choice. If you want to spend the best vacation ever with your group, book here. To begin with the service and facilities are terrific, the pool out of this world. The incredible mix of the jungle and modernity makes the stay an spectacular one. Prices are reasonable and completely worth it. Beach and cenotes are close enough to drop a few hours over there. Specially beach, desert and extremely clean. I will recommend this place to anyone also because they are willing to adapt their staff to any kind of client or group. Coming back soon!

Stayed in February 2022

There was nothing we didn’t like but this place is not for those who expect a resort type place. it is for those who enjoy nature and connecting with themselves. There are no tvs and though internet connection is good, it is not a place for someone who wants to just be in a tropical environment while still living their old life (that includes those working nomads). it is a place to truly disconnect and become one with nature and be pampered while you are at it.

A truly magic place. The cabanas seem to be in a remote area of the jungle with a type of privacy amid nature rarely found. Still they were close to fantastic places like cenotes 2 minutes away and the beach 15 minutes away by bike. Downtown Tulum and its beaches are only 20 minutes away by car. What felt better is that at the end of each day we had our secret paradise to ourselves with our own chef cooking delicious food and a bartender making us any drink we wanted. The prices are also very reasonable. Magic Xcacel is a hidden paradise and what Tulum should be about. A true place to rejuvenate and isolate yourself from the craziness of this world

Stayed in February 2022

We stayed 2 nights and both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water!) at all and no light, no fans. The place seems to be a bit abandoned and dirty (old leaves in the pool and on the floors; dirty showers). The location is very difficult to be found ( the only sign was broken in the row next to the road, the road is unpaved and uneven, you risk harming your car! It also ends with a ride through the jungle with wild dogs accompanying you. Our house had a broken door lock so we were not able to close it during the day when we were out. The bed linen have really bad smell and with no AC (or fan) everything was very wet and filthy after the night. The breakfast was not enough even for the kids (two toasts per person and some slices of fruits with tiny amount of jam, honey). The pool was really dirty and with cold water that was straight from the well hence the color was not transparent and the smell was bad. Unfortunately quite a dissatisfying and disappointing stay :( not like on pictures.

It seems to be a nice village in the jingle. Far from noises and we had the whole place to ourselves. Hist was friendly and tried his best- however they were totally not prepared.

Stayed in December 2023

No air conditioning in the rooms. The same staff worked none stop and we feel bad about that 😩 A lots of mosquitoes around.

The vibe is really good and the staff is amazing.

Stayed in July 2022

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Stayed in April 2023

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Stayed in March 2023

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Stayed in January 2023

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Stayed in May 2022

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Stayed in July 2022

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Stayed in July 2022

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Stayed in April 2023